Serversaurus Review 2025. Is serversaurus.com.au good web hosting in Australia?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration
Serversaurus is an Australian-owned hosting provider founded in 2005 by Martin Gleeson, focused on reliable infrastructure, local support, and a strong environmental ethos. They position themselves as a green, ethics-driven company—carbon neutral, B-Corp certified, a long-time 1% for the Planet member, and active with initiatives such as Greenfleet and The Green Web Foundation. In June 2025 they acquired True Green’s web-hosting business, consolidating their status as Australia’s leading green host and welcoming those clients onto their platform.

Their catalogue covers several layers of the stack. Business web & email hosting delivers shared hosting with multi-site capability, SSL, daily backups, DDoS protection, CloudLinux isolation, LiteSpeed on SSD, SSH, Node.js support, premium DNS and DNSSEC. High-performance hosting keeps only ~10 accounts per server to reduce contention and adds backups every 4 hours for demanding sites. Managed cloud solutions are bespoke and built on a clustered, self-owned cloud platform (elastic virtualisation, CDN, load balancing, caching, Anycast DNS), monitored 24/7 and aimed at high-traffic and mission-critical use cases. Around this core they provide domain registration (with transparent, no-gimmick pricing), dedicated email hosting (Axigen webmail, SpamExperts, SPF/DKIM, redundant MX), Google Workspace deployment with local support, Nextcloud hosting, and consulting services including email deliverability and WordPress management.

Staff and operations are in Australia (Australian sovereignty), with infrastructure hosted domestically—and highlight people-centric values (freedom, fairness, fun), long employee retention, and responsive engineering able to support festivals, campaigns and other peak-traffic events. Notably, the hosting lineup has remained consistent since 2020, suggesting a stable, well-understood product set.

💰 Price & Cost

Currency & taxes: All pricing and invoices are in AUD (GST-inclusive). No alternative billing currencies are stated.
Billing & payments: Major credit cards, PayPal and EFT/Direct Deposit are accepted; cheques are not. Larger recurring services (e.g., > AUD 500/month) must be paid by Direct Deposit per their terms. Monthly and annual cycles are common, with a free month on some annual plans.

Refunds / money-back:

• Shared hosting (Personal/Business/Performance): 30-day money-back—refund on request via ticket within 30 days (domains excluded).
• Domains: non-refundable (including typos).
• Cloud/Anycast DNS/CDN: no standard money-back; short-commitment or hourly billing may reduce risk; other refunds/credits at their discretion.

Illustrative prices from the lineup:

• Business web & email hosting – "Dinobig": AUD 18.33/mo (billed AUD 219.95/yr) for 6 websites, 20 email accounts, 2 vCPU / 1 GB RAM / 2 GB disk.
• High-performance hosting – "Performance hosting": AUD 91.66/mo (billed AUD 1,099.95/yr) with 10 GB disk, 4 CPUs, 2 GB RAM, low contention (≈10 accounts/server).
• Email hosting: AUD 2.00/user/month (billed annually).
• Google Workspace Business Starter: AUD 10.90/user/month on annual term (paid monthly) + AUD 100 setup; includes 30 GB storage/user and 100-participant video meetings.
• Nextcloud hosting: AUD 49.95/yr for 1 GB storage (≈ AUD 4.16/mo).

Domains (sample annual fees): .au/.com.au/.net.au/.org.au AUD 16.95, .com AUD 23.95, .net AUD 27.95, .org AUD 26.95, .info AUD 42.50—with an emphasis on transparent, steady renewal pricing.

🏢 Data Center

They host exclusively in Australian Tier IV data centres (Melbourne and Brisbane) and also state ownership of a Tier 4 facility operating on 2N architecture. Data sovereignty is a recurring theme: customer data remains in Australia.

Uptime: For Business/Performance/Cloud services they publish a 99.9% uptime guarantee with service credits in 5% increments of the package value for each hour of downtime (up to 100%). They also consistently advertise observed/average uptime around 99.995%+ for premium solutions and plans.

✍️ Customer Support

Support is Australian-based, with 24/7 coverage and an average response time of about 2 hours during business hours. Channels include an online ticket system, email, and phone (office hours), plus a knowledge base and a public status page. They stress empathetic, solutions-oriented assistance and the ability to stand by during planned traffic peaks for managed cloud clients.

🔨 Control Panel

Shared hosting uses cPanel for site and email management, accessible via the Serversaurus Client Area/Portal for billing, domains, and one-click cPanel access. The stack highlights CloudLinux, LiteSpeed on SSD, SSH, and Node.js support. Managed cloud solutions are tailored and administrated by their team; no third-party control panel is specifically promoted beyond their portal and cPanel on shared tiers.

🎯 Conclusion

Serversaurus stands out for green credentials, Australian data sovereignty, and a mature, stable product line that spans shared hosting to fully managed cloud. The combination of Tier IV facilities, frequent backups, security features, and a capable local team makes them well-suited to organisations that value reliability, sustainability, and hands-on assistance.

On the flip side, pricing can trend higher than budget hosts, invoices are AUD-only, and the money-back policy is limited mainly to shared hosting (domains excluded; no standard refunds on cloud/DNS/CDN). Still, for businesses that prioritise local infrastructure, transparent domain pricing, and an environmentally responsible partner, they offer a compelling, confidence-inspiring option.

🌏 Server locations:

Melbourne Brisbane

📢 Special pages

• About us
• Terms of Service
• Service Level Agreement
• Privacy
• Acceptable Use Policy