Its.ae Review 2025. Is its.ae good web hosting in United Arab Emirates?

📄 Editorial Review

(1*) 🔧 Services: Web HostingDomain Registration
⇔ Redirected domains: big-bang.ae its.sy its.qa
BIGBANG ITS (Information Technology Solutions LLC) is essentially a Dubai IT house that grew into a full digital infrastructure provider. They’ve been around since 2003 and today operate less like a simple web host and more like an all-in-one partner for SMEs in the UAE: domains, hosting, email, VoIP, PBX, VPN, backup, security, web and mobile development, and digital marketing all sit under the same roof.

The hosting platform is clearly important, but it’s only one part of a broader offer that targets businesses who want "one vendor for everything" rather than juggling separate providers for connectivity, hosting and IT support. The site and client area are available in English and Arabic, with pricing in multiple currencies (USD, AED, EGP, SYP, EUR, SAR), which fits that regional, yet internationally open, focus.

Hosting & Services

Domains and basic hosting

Everything starts with domain registration and transfer. BIGBANG ITS sells common TLDs like .com, .net, .org and the local .ae, with transparent yearly fees and the option to move existing domains into their management. The expectation is simple: register a domain here, point it at their hosting, and set up domain-based email in the same portal.

On Linux shared hosting they go wide rather than minimal. There’s a long ladder of cPanel plans, from a free three-month starter (1 GB space, 1 mailbox, 1 site) through many multi-gigabyte tiers up to large NVMe-based packages. All share a common base: unmetered traffic, daily backups, antivirus and AntiSpam, Cloudflare DDoS and CDN integration, free SSL for at least an initial period, and 24/7 live support.
The higher NVMe Linux plans push into semi-premium territory. Here they add:

• NVMe SSD storage from 200 GB up to 1 TB and an "Unlimited" package
• Managed WordPress support, Node.js and Python/Django support
• Terminal/SSH access, premium CDN, web application firewall and malware scanner
• Secure access manager and Anycast nameservers
• A stated 99.95% uptime target for the platform

These upper tiers are clearly intended for agencies, heavy WordPress sites and small resellers who want performance and security without moving to a full VPS.

Windows & UAE-focused hosting

Windows shared hosting is aimed at ASP.NET workloads. Three plans (.NET BASIC, ADVANCE, PREMIUM) sit on Windows Server 2022 and include:

• Unlimited web space with defined MSSQL/MySQL quotas
• Unlimited hosted domains and bandwidth
• Free Let’s Encrypt SSL
• Remote IIS Manager access, Web Deploy, WebMatrix, Visual Studio integration
• Multiple .NET and PHP versions, including .NET Core 1.x–8.x, with full or medium trust options and URL Rewrite

WordPress, reseller, VPS & dedicated

WordPress hosting gets its own branding as an optimised platform built on LiteSpeed and LSCache. Installations are still managed via cPanel and one-click installers, but the idea is to give WordPress users a tuned environment with better caching, lower server load and extra attention to security and updates.

Reseller hosting leans heavily on the local angle. Plans are explicitly described as "Dubai Data Center Hosting", with three main tiers (50 GB, 150 GB and 250 GB). Each includes cPanel/WHM, unmetered bandwidth, generous disk, multiple cPanel accounts and 24/7 technical support. The messaging is about stress-free reselling: white-label branding, Softaculous, easy pricing for your own clients, and a 30-day money-back guarantee plus mentions of a 30-day free trial.

Above that, cloud VPS fills the gap between shared and dedicated. Plans scale vCPU, RAM and SSD/NVMe storage with data transfer, starting around the USD 20/month mark. BIGBANG ITS also pitches these VPS as re-sellable—so agencies can carve them up into smaller services if needed.

Dedicated servers are anchored in a Frankfurt, Germany data centre. The catalogue ranges from older Intel Xeon E3 machines with HDD storage to AMD EPYC 7313P configurations with dual NVMe drives, 32–64 GB RAM and 1 Gbps ports with either unmetered traffic or 30 TB/month quotas. Customers get full root access, dedicated IPv4 addresses, Linux or Windows OS options and can add control panels like cPanel or Plesk. Provisioning is quoted in the 24–72 hour range, with the ability to upgrade hardware over time.

Beyond hosting: VoIP, PBX, backup & dev

Where BIGBANG ITS really shows its integrator DNA is in everything wrapped around hosting:

• 3CX VoIP & Cloud PBX – including a free hosted SMB edition (up to 10 users) with call centre features, ring groups, auto attendant, softphones for desktop and mobile, web meeting and live chat. Paid 3CX Professional licences add CRM integration, call recording, Microsoft 365 integration, hot desking and SMS/MMS.
• Cloud VPN & security – site-to-site or remote-access VPN, plus general website security and hacked-site cleanup.
• Backup & collaboration – Nextcloud-based backup and file-sharing solutions, tied into their hosting and server-management services.
• Business email & collaboration – professional email hosting, SSL certificates and related services.
• Web, mobile & marketing – web design, e-commerce, mobile apps, UI/UX, SEO, social media management, SMS/WhatsApp campaigns, content writing, branding and graphic design.

For a small or mid-sized business in Dubai, this means you can have the same company build your site, host it, run your PBX and VPN, and maintain your office IT.

💰 Price & Cost

Pricing is detailed and generally clear once you drill into the product pages, although the sheer number of variants can be a bit much on first pass.

• Domains – roughly USD 13.50/year for .com, USD 19.50 for .net, USD 15.99 for .org and around USD 40.76 for .ae.
• Linux shared hosting – starts with a free three-month 1 GB plan, then a 1 GB paid tier at about USD 59.88/year (~USD 4.99/month equivalent). As disk space (10–150 GB), RAM and email/database quotas climb, annual prices step up. NVMe packages switch to monthly billing:
  • 200 GB NVMe from ~USD 29.99/month
  • 250 GB NVMe from ~USD 39.99/month
  • 500 GB NVMe from ~USD 59.99/month
  • 1 TB NVMe from ~USD 99.99/month
  • Unlimited NVMe from ~USD 149.99/month
• Windows shared & UAE hosting – three ASP.NET plans in the ~USD 50–110/year range, and UAE-specific web hosting at roughly USD 115.99, 175.99 and 233.99/year depending on capacity.
• WordPress hosting – pitched around USD 199/year for an optimised environment.
• Reseller hosting – Dubai data-centre packages start at roughly USD 24/month for 50 GB, then around USD 80/month for 150 GB and USD 120/month for 250 GB and up to 100 cPanel accounts, with discounts on annual terms and a free domain at higher tiers.
• VPS – cloud VPS plans start in the high-teens to around USD 20/month and scale with cores, RAM and storage.
• Dedicated servers – Frankfurt machines start around USD 60/month for entry Xeon E3 setups, mid-USD 70–80 for more generous HDD-based configs and around USD 279/month for EPYC-based NVMe servers, with modest discounts for longer commitments.
• 3CX – free SMB edition (up to 10 users) and a 3CX Professional 8SC licence around USD 310/year as a key-only product.
  

The client area supports multiple currencies and a mix of online payment methods (judging by the icon set), which is handy for regional customers.

Risk-wise, BIGBANG ITS advertises a 30-day money-back guarantee on hosting, and the portal exposes a dedicated Refund Policy alongside Terms of Use and Privacy Policy. The guarantee typically applies to hosting fees, not domains or licences. Reseller hosting also talks about a 30-day free trial, reinforcing the "try before you commit" message.

🏢 Data Center

Although BIGBANG ITS is headquartered in Dubai, the hosting footprint is clearly global:

• Dubai data centre – emphasised for reseller and UAE-branded hosting, with on-site expertise and local support.
• Frankfurt (Germany) – dedicated servers are explicitly located here, on 1 Gbps ports with unmetered or 30 TB traffic.
• USA / Europe / UAE – shared hosting pages mention that these regions are available, and the cart highlights hosting in Dubai, US, UK and "Others".

Marketing copy for shared hosting talks about "100% sustainable" datacentres and cloud storage, but the more concrete numbers are plan-level uptime targets: 99.9% for reseller, 99.95% for higher-end NVMe shared plans. These are backed by:

• CloudLinux and LiteSpeed for resource isolation and performance
• Cloudflare integration for CDN and DDoS protection
• Anycast nameservers, premium CDN and web application firewall on top tiers
• Daily backups and free migrations within 24 hours for incoming sites

The overall picture is a hybrid of Dubai-based infrastructure and European (Frankfurt) facilities, with additional hosting points in the US and UK. For most SMEs this is more than enough; customers with strict compliance, data-residency or formal SLA needs should still ask for detailed uptime, backup and jurisdiction specifics for the exact plan and location they choose.

✍️ Customer Support

Support is one of the main levers BIGBANG ITS leans on. They promote:

* UAE and US phone numbers (+971 (04) 378 2255 and +1 (667) 222-1616)
* A "Live Chat Now" button across the main site
* 24/7/365 support in the client area via tickets and live chat
* A knowledgebase, announcements and network-status pages

For local IT, they also offer annual maintenance contracts with planned preventive visits and on-demand incident handling across Dubai, Sharjah and Ajman, plus remote support throughout the UAE. Security services reference a 24/7 security operations centre for proactive monitoring and threat response.

The consistent message is that there is always someone available—whether that’s for a cPanel issue on shared hosting, a PBX problem or an office network fault.

🔨 Control Panel

BIGBANG ITS sticks to industry-standard tools:

• cPanel for Linux shared hosting, with the usual mix of file management, databases, email, DNS and Softaculous one-click installers.
• WHM + cPanel for reseller hosting, so resellers can create and manage their own customers’ accounts.
• Plesk (and other panels) offered on VPS and dedicated servers, alongside cPanel, depending on OS and customer preference.
• 3CX management console for PBX customers, layered over their hosted or on-premise 3CX deployments.

This means there’s no need to learn a proprietary control panel; anyone with basic cPanel/WHM or Plesk experience will feel at home quickly.

🎯 Conclusion

BIGBANG ITS is not a minimalist, single-product host; it’s a regional IT integrator with a substantial hosting platform behind it. For many UAE and Gulf-region businesses, that’s precisely the appeal: one provider for domains, hosting, email, PBX, VPN, backup, security, web development and digital marketing, with both English and Arabic support and an actual team on the ground in Dubai.

The trade-offs are mostly around complexity and formality. The plan matrix is dense, with lots of overlapping shared hosting tiers and occasionally enthusiastic marketing claims ("100% uptime") sitting next to more realistic 99.9–99.95% guarantees. Formal SLA details, deep data-centre specifications and compliance documentation are not front and centre; customers with stringent requirements will need to ask for written details.

For local SMEs, agencies and organisations that want reliable shared or reseller hosting, regionally close infrastructure, and the option to hand over far more than "just the server" to one partner, BIGBANG ITS is a credible option worth considering. For purely global, hyperscale workloads or highly regulated environments, it makes sense to clarify SLAs, backup policies and exact data-centre locations before committing to longer-term contracts.

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