Gigas Review 2025. Is gigas.com good web hosting in Spain?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration Own datacenter
Gigas is a Spanish-born cloud and telecommunications operator that has grown into an international provider of converged services for businesses. Founded in 2011 and headquartered in Alcobendas (Madrid), they focus much more on infrastructure, connectivity and security than on classic low-end shared hosting. Their positioning is clearly B2B: cloud infrastructure, managed backup, colocation and corporate connectivity for SMEs, mid-market and enterprise customers across Spain, Portugal, Ireland and Latin America. The group claims more than 10,000 business customers and presents itself as a single provider for network, cloud and collaboration services.

From a hosting and infrastructure perspective, the backbone of the portfolio is the Cloud Datacenter platform. Instead of selling individual virtual machines only, Gigas offers a pool of CPU, RAM, storage and networking that behaves like a virtual data center. Customers can create multiple virtual servers, define VLANs and VPNs, choose different storage tiers (SSD, SAS, SATA), configure firewalls and load balancers, and orchestrate backup and disaster-recovery options from a central control panel. The platform is available on KVM and VMware, with pre-configured plans as well as fully custom configurations, and is particularly suitable for ERPs, core business applications and multi-server environments.

Alongside this, Gigas operates a simpler Cloud VPS line for customers who want predefined virtual private servers rather than a full virtual data center. These VPS plans include dedicated resources, a dedicated IP, unlimited transfer, firewall, and the option to add backup and licenses. Templates for Linux and Windows Server are available, as well as one-click images for popular CMS and applications like WordPress, PrestaShop, Magento, Joomla and Drupal. The VPS range is clearly aimed at developers, agencies, e-commerce projects, freelancers and small businesses that need more control and performance than shared hosting without managing an entire cloud pool.

For desktop and application delivery, Gigas offers Virtual Desktop (Desktop-as-a-Service), a plug-and-play environment for publishing business applications on the web. It is marketed as an alternative to on-premises Remote Desktop / Citrix stacks, allowing employees to access corporate applications securely from any browser and device, with emphasis on high availability, firewalling, backup, VPNs and disaster recovery. This makes sense for organizations that want to centralize line-of-business software without maintaining their own remote desktop infrastructure.

Data protection is another major pillar. The g-Backup suite provides fully managed backup solutions for workstations, physical and virtual servers and Microsoft 365, with features like immutable repositories, hybrid backup (local plus cloud), integration with Veeam, reporting and daily monitoring. For endpoints, g-Backup Workstation secures PCs and Macs with 100 GB per device; g-Backup Server and g-Backup Business target servers and larger deployments with 1 TB included; g-Backup Infinite keeps multiple historical versions of files like a "time machine," and g-Backup 365 covers Microsoft 365 data with extended retention and unlimited storage. These services can be combined with Gigas connectivity (FTTH and Private Cloud Connect) to build robust backup and DR environments.

Where bare-metal and physical infrastructure are required, Gigas complements its cloud with Colocation services. Companies can place their own hardware in a network of Tier III / Tier IV / ICREA 5-grade data centers in Europe and the Americas, benefiting from redundant power and cooling, 24/7 monitoring, access to multiple fiber networks, proximity to submarine cables in Lisbon, and 100% renewable energy for the supported facilities. The colocation offering is wrapped with optional managed services for system administration, monitoring, NOC and business-continuity workspaces, making it attractive to organizations that still want physical control over servers but prefer to offload facilities and operations.

On top of infrastructure, Gigas delivers connectivity and telecom services (fiber, dedicated Internet access, Private Cloud Connect, voice and collaboration), as well as specialized solutions such as SAP and Sage cloud hosting and g-Cloud Ecommerce, which bundles domain registration, web design, hosting and basic SEO into a turnkey online store package. Domain registration and SSL certificates are available as add-ons for cloud and VPS customers, and the ecosystem is supported by a substantial documentation portal and API access.

Overall, Gigas behaves less like a traditional web hosting company and more like a mid-sized, cloud-first telecom and IT provider. For a typical web hosting customer, the most relevant products will be Cloud VPS and smaller Cloud Datacenter deployments, possibly combined with managed backup and connectivity. For businesses needing a broader stack—cloud, backup, telecom, cybersecurity and colocation under one roof—their integrated model is compelling.

💰 Price & Cost

Gigas prices its services predominantly in euros on the European sites, with localized versions for Portugal and Latin America where some products appear in local currency or US dollars. Entry points are clearly mid-range and above: this is not a low-cost shared hosting provider, but an infrastructure and services company with pricing aligned to business usage.

In the Cloud VPS segment, the main public plans are VPS Élite and VPS Summum. VPS Élite includes 5 GB RAM, 6 vCPU cores, 150 GB of disk and 1,200 GB transfer, starting around 49 € per month on a monthly contract. VPS Summum comes with 6 GB RAM, 8 cores, 200 GB disk and 1,600 GB transfer, starting around 69 € per month. Customers can reduce the effective monthly price by committing to six-month or annual billing cycles, where the same VPS Élite and Summum plans drop to lower equivalent monthly rates due to prepayment discounts. Transfer is advertised as unlimited in practice, with the plan-included quota more as a sizing guideline than a strict ceiling.

A notable commercial element is the 7-day money-back guarantee for Cloud VPS. New customers can try a VPS for one week and, if not satisfied, cancel and receive a refund, with the restriction that only one money-back request is allowed per customer and product. Contracts are advertised as "without permanence," meaning no long-term lock-in beyond the prepaid period, which aligns with the monthly and annual billing options.

For Cloud Datacenter, pricing is more customized. The public pages allow customers to choose KVM or VMware and then request a quote for specific pools of RAM, CPU and disk. There are also preconfigured plans, but the general approach is "design your own virtual datacenter" rather than simple fixed packages. Billing combines subscription resources with optional Pay Per Use expansion, where additional CPU, RAM, disk and IPs can be added and billed by the hour. The documentation explains that Pay Per Use resources are charged based on actual active time, and can be enabled or disabled via the control panel, with visibility into consumption and cost.

The g-Backup family is more transparent in terms of list pricing. g-Backup Workstation starts from about 4.5 € per month per device (with 100 GB of storage), g-Backup Server from around 30 € per month per server (with 1 TB), g-Backup Business from approximately 65 € per month per server, and g-Backup Infinite from roughly 45 € per year per device, with options to pay monthly or annually and multiple capacity tiers (e.g. 256 GB, 512 GB, 1 TB). g-Backup 365 for Microsoft 365 begins around 1.8 € per user per month. These services can include promotional connectivity, such as free FTTH when backing up a certain number of servers.

For colocation, Virtual Desktop, and some telecom services, Gigas does not publish flat tariffs; instead, they work on request and sizing. This is typical for enterprise-oriented services where rack space, power density, connectivity and managed options vary substantially by project.

From a payment perspective, customers manage billing from the Gigas control panel, where invoices can be reviewed and paid online. Documentation and billing guides show that PayPal is supported (including recurring subscriptions), and there are references to standard invoice management, which usually implies card payments and bank transfer for account customers. All prices are listed excluding VAT, and services are generally prepaid for the chosen period.

🏢 Data Center

Gigas operates a distributed network of data centers in Europe and the Americas, with core locations in Madrid, Barcelona, Lisbon, Porto, Dublin, Miami, Santiago de Chile and Bogotá. Depending on the product and country, communications and colocation material often refer to a network of nine or more facilities, and separate investor and partner texts mention up to eleven centers. Many of these facilities are Tier III or Tier IV-equivalent, and one Colombian site is rated ICREA 5, which corresponds to very high availability standards.

The Tecnología Cloud and Colocation information emphasizes strong infrastructure and sustainability. In Miami, Gigas uses a Tier IV-classified data center in the NAP of the Americas, which is a key Internet hub for Latin America. The Chilean facility is described with Tier III design and construction, delivering an operational availability around 99.982%. The Colombian data center, with ICREA 5 characteristics, targets a 99.99% availability level. The Irish environment, hosted in a BT data center, is built to Tier III characteristics with a minimum uptime figure around 99.95%. Portuguese facilities in Lisbon and Porto, operated by ONI, are backed by additional local sites and certified under ISO 9001, 14001, 27001 and other standards, with NATO and CCTV-related certifications mentioned for specific centers.

Across the network, data centers are characterized by dual power feeds, UPS systems, redundant diesel generators, redundant cooling for high-density environments, and modern fire detection and gas-based extinguishing systems. Access control is strict, with biometric systems, CCTV and 24/7 on-site security. The colocation pages further highlight that the sites used for those services rely on 100% accredited renewable energy, which gives Gigas a clear sustainability angle, especially for customers with ESG requirements.

On the hardware and network side, Gigas describes standard server configurations with hundreds of gigabytes of RAM and sizeable CPU capacity, using HP blade systems in redundant C7000 chassis, connected over 10 Gbit/s networks and backed by NetApp storage with Fiber Channel and extensive scaling potential. The company operates its own autonomous systems in Europe, the United States and Latin America, with redundant transit to Tier-1 carriers and L2 connections between data centers.

For service-level commitments, Cloud Datacenter documentation hosted on Gigas infrastructure references a 99.99% service availability SLA for the virtual infrastructure, aligning with the high availability of the underlying data centers. Even where a specific numeric uptime guarantee is not specified, the combination of Tier III/Tier IV-grade facilities, redundant design and a documented SLA places Gigas firmly in the enterprise-grade range rather than best-effort hosting territory.

✍️ Customer Support

Customer support is one of the areas where Gigas tries to differentiate. Their support is available 24/7/365 by phone, chat and ticket. Dedicated support phone numbers exist for Spain, Portugal, Mexico, the United States, Chile, Colombia, Peru and Ireland, which is helpful for customers operating in multiple regions.

The support site is offered in Spanish, English, Portuguese and German, and includes step-by-step guides, FAQs, tutorials and product documentation. For core infrastructure products like Cloud Datacenter and g-Backup, Gigas adds proactive, managed elements: they offer architecture advice for cloud deployments, daily monitoring of managed backups, regular reports and incident handling as part of the service. For colocation and business-critical environments, they also advertise 24x7 NOC monitoring, system administration options and incident response.

Real-world support communications, such as maintenance and incident notices, show that they provide updates on platform issues and recovery progress, ask customers to verify services and encourage direct contact with support by phone, chat or ticket for anomalies. That suggests an operational support culture closer to a telecom or MSP than a simple hosting provider.

🔨 Control Panel

Gigas uses its own proprietary control panel for most of its hosting and cloud services. This panel sits at the center of the customer experience: it is used to manage Cloud Datacenter resource pools, Cloud VPS instances, networking elements (VLANs, VPNs, load balancers, firewalls), Pay Per Use expansions, backups and billing.

From the Cloud VPS pages and the documentation, the panel allows customers to deploy and manage virtual servers, mount ISOs by drag-and-drop, choose from templates for operating systems and common applications, monitor performance and perform instant upgrades when more resources are needed. For Cloud Datacenter, the panel extends to more advanced capabilities such as auto-scaling, template distribution across multiple data centers, shared disks, and integration with backup and firewall services.

Billing and account administration are also integrated into the same interface, with a dedicated billing panel to review and pay invoices, select payment methods and view Pay Per Use consumption. For more advanced users, there is API documentation and references to mobile apps that provide access to core functionality from iOS and Android, which is valuable for engineers on call.

Traditional hosting control panels like Plesk and cPanel appear as optional layers. Documentation and licensing pages indicate that customers can obtain Plesk licenses and use cPanel in certain configurations, but these tools run inside the virtual servers themselves. The main orchestration and service management remains under the Gigas control panel, which reflects the company’s focus on cloud infrastructure rather than commodity shared hosting.

🎯 Conclusion

Gigas is not the right choice for someone looking for the cheapest shared hosting plan with a free website builder and little else. Instead, it targets organizations that need serious cloud infrastructure, managed backup, colocation and connectivity delivered as an integrated service. The strengths are clear: a geographically distributed network of Tier III / Tier IV / ICREA 5-grade data centers, strong emphasis on redundancy and renewable energy, a mature Cloud Datacenter platform with a documented 99.99% availability SLA, and comprehensive managed backup and disaster-recovery options built on technologies like Veeam.

The Cloud VPS offering gives smaller projects and agencies a more accessible entry point, with reasonable pricing for the resources, unlimited transfer, a 7-day money-back guarantee and no long-term commitment. Combined with their own control panel, multi-language support, and 24/7 helpdesk reachable through multiple regional numbers, the experience is much closer to working with a cloud-focused telecom operator or MSP than with a generic hosting brand.

On the downside, Gigas does not offer low-end shared hosting, and many enterprise services (Cloud Datacenter, colocation, connectivity) require direct contact and custom quoting, which may feel heavy for very small customers. The product catalog is broad and sometimes complex, which can be overwhelming if the only need is a simple blog or landing page. Also, the explicit money-back guarantee is limited to Cloud VPS; other services rely on trials and standard contractual terms.

For mid-sized businesses, agencies, software vendors and organizations that value having cloud, connectivity, security and backup from a single provider, Gigas is a solid candidate, especially in Spain, Portugal and Latin America. For pure price-driven shared hosting, other providers will be more aligned, but for integrated infrastructure and telecom in the Iberian and LatAm markets, Gigas is one of the more rounded options.

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