Cegecom Review 2025. Is cegecom.lu providing Any Good services?

📄 Editorial Review

(3*) 🔧 Services: TelecomData Center
⇔ Redirected from cegecom.net
Cegecom is a long-running alternative telecommunications operator in Luxembourg that has grown into a regional infrastructure provider for business connectivity, data centre and cybersecurity services. Founded in 1999 as a spin-off from the national electricity utility, the company has spent more than two decades building fibre capacity and solutions for professional customers rather than for the mass retail market. Today it operates within the Artelis group alongside VSE NET in Germany and focuses on banks, financial institutions, SMEs, industry and other carriers that need resilient, redundant connectivity across Luxembourg and the Greater Region. Their own fibre network runs over more than a thousand kilometres, and they act as one of the main alternative operators in the country rather than a small niche ISP.

The portfolio is clearly oriented toward B2B rather than classic shared web hosting. On the connectivity side, Enterprise Internet Solutions are split into asymmetrical and symmetrical services. Online Business targets everyday business usage with asymmetrical bandwidths starting from 20 Mbps and going up into the Gbit/s range, while Online Corporate provides symmetrical enterprise-class access with bandwidths from tens of Mbps up to multi-gigabit speeds. These services ride on an ultra-modern cross-border fibre-optic network engineered for high speed and security, with the option to combine connectivity with voice or SME bundles.

Above simple Internet access, Cegecom invests heavily in interconnection and carrier-grade networking. The Enterprise Interconnection Solution (CONNECT) covers point-to-point and multi-site circuits, high-speed wavelength services for real-time data replication, Ethernet VPNs for connecting multiple sites on one private network, and dedicated VLAN links into public clouds such as Amazon Web Services and Microsoft Azure. The network is monitored around the clock, which is important for customers who treat connectivity and data replication as business-critical functions rather than commodities.

On the infrastructure side, Cegecom offers Housing Solutions and Datacenter services in Luxembourg and Germany. Customers can colocate existing hardware in racks from 10U up to full 47U cabinets, or opt for private cages or rooms. The datacentres use state-of-the-art technology with Tier IV and Tier III classifications, redundant connection to Cegecom’s own backbone, electronic and biometric access control, UPS and generator power, professional cooling and fire detection. Housing can be combined with Cegecom’s Internet and interconnection services, which means businesses can keep their servers in a highly available environment that is tightly coupled with WAN and Internet connectivity.

Cegecom also runs an Enterprise Cloud solution built on Luxembourg-based Tier IV data centres. This platform offers Cloud Server virtual machines that can be customized in real time, Cloud Backup for desktops, laptops and servers, and Cloud Drive for personal or shared online storage areas accessible from anywhere. Customers can build their own private infrastructure on top of this, including load balancers and firewall protection, and pay only for the resources they actually consume on a pay-as-you-use basis. For many companies this sits somewhere between traditional colocation and fully managed hosting: IT teams keep control over their virtual infrastructure while outsourcing the physical layer, connectivity and core resilience to Cegecom.

Voice and unified communications are another strong pillar. Managed Com is a corporate telephony platform where Cegecom supplies and operates the entire phone environment, from lines and handsets to advanced features such as fixed-mobile convergence, instant messaging, conferencing and contact-centre functions. Larger organisations can run their telephony as a dedicated all-in-one communication platform, while SMEs can use a shared infrastructure version at more accessible prices. A case study with AVEGA shows this in practice: their entire telephone system runs virtually in Cegecom’s data centre in Bettembourg, with secure connections for sensitive financial-sector calls and built-in redundancy for both telephony and Internet connectivity.

For smaller businesses, the COMPLETE telecommunications solution bundles Internet access and fixed telephony in one package. This service combines asymmetrical Internet bandwidths up to 1 Gbps downstream and 500 Mbps upstream with phone connectivity over analogue, ISDN or SIP trunk interfaces. Customers can attach traditional phone lines or IP-PBX systems and can request a fixed IP address for specific applications. The package also includes a small bundle of email accounts on the cegecom.lu domain, which covers basic office needs without forcing customers to assemble different suppliers for connectivity, telephony and mail.

Security is treated as a core part of the portfolio rather than an add-on. Under the "Cybersecurity by Design" umbrella and a dedicated DDoS offer, Cegecom aims to protect customer networks and services directly at the operator level. Combined with the ability to host data and telephony inside their own controlled data centres, this gives companies a way to centralise network, hosting and security with a single provider that is strongly embedded in the Luxembourg ICT ecosystem.

Overall, Cegecom behaves much more like an infrastructure and telecom operator with hosting capabilities than a classic web host. Companies looking for low-cost shared hosting with cPanel or easy WordPress setups will not find that here; instead, the offer targets organisations that want fibre connectivity, colocation, cloud resources, voice platforms and security from a regional operator capable of designing tailored solutions.

💰 Price & Cost

Cegecom’s pricing follows typical B2B telco practice rather than retail hosting. Services such as Online Business, Online Corporate, CONNECT or Managed Com are usually quoted individually based on bandwidth, topology, contract term and optional features. Public pages focus on technical capabilities (speed ranges, redundancy, service combinations) rather than on price tables, so most customers will obtain specific quotations through sales.

The Enterprise Cloud platform is billed on a pay-as-you-use model. Virtual servers, backup capacity and Cloud Drive storage can be scaled in real time, and charges follow actual resource consumption. This makes it attractive for projects where capacity changes over time or where traditional colocation would be overkill. However, there is no public price calculator; costs are normally determined in consultation with Cegecom.

General Terms and Conditions of Sale provide useful insight into how Cegecom charges and contracts. All prices are expressed in euros, excluding VAT, and installation costs as well as monthly recurring fees are invoiced according to current price lists. Customers pay an installation fee for the connection plus a monthly subscription for the service and the communication costs, invoiced monthly and payable without discount within the stated deadline. Payment is by invoice to Cegecom’s bank accounts; there is no indication that credit cards or PayPal are a standard payment method, which fits the corporate focus.

Contract terms are typically fixed for a defined minimum period, then renewed automatically for 12-month periods unless terminated in writing at least three months before the end of the term. If a customer terminates early, they are generally required to pay all subscription fees due until the contractual end date. Late payment triggers interest above the legal interbank rate and can lead to suspension of services, plus fixed administrative fees. There are also penalty clauses for misuse or termination due to customer default, and a relatively low cap on any compensation Cegecom would pay in case of proven gross negligence.

There is no consumer-style money-back guarantee. The terms explicitly state that Cegecom contracts with customers in the course of their professional activity, which means consumer protection rules do not apply. Refunds or credits, where they exist at all, are managed through contractual negotiation rather than through public "30-day refund" promises.

🏢 Data Center

Cegecom’s data-centre footprint is one of its strongest assets. Housing and datacentre services are provided in Luxembourg and Germany, using facilities that meet Tier IV and Tier III standards. The design is built around redundancy at every layer: power is backed by UPS systems and emergency generators, cooling is professional and fully redundant, and access is controlled by electronic and biometric systems. Servers and racks connect directly into Cegecom’s own backbone, which reduces the number of intermediaries between customer equipment and the wider Internet.

The company operates its cloud and telephony platforms out of these facilities, including a data centre in Bettembourg for certain hosted telephony and connectivity solutions. Enterprise Cloud services explicitly state that all customer data is stored in Luxembourg-based Tier IV data centres, which is important for organisations that need strict data-residency and GDPR compliance in the EU. Since 2012, Cegecom has built its data-centre offering on top of LuxConnect’s facilities, leveraging national infrastructure while adding its own networking and service layer.

Beyond the physical buildings, the broader network architecture matters. Cegecom operates an ultra-modern national and international fibre-optic network of more than 1,500 km, with very high bandwidth available and direct connections to LU-CIX (Luxembourg’s national Internet exchange) and DE-CIX in Frankfurt, one of the largest Internet exchange points in the world. For customers, this means shorter paths to major European networks, lower latency and better resilience when combined with the datacentre services.

In terms of uptime commitments, Cegecom clearly aims for high availability through redundant design and Tier classifications, but the public general terms do not promise a specific numeric uptime percentage such as 99.9% or 99.99%. The company commits to a duty of best efforts and explicitly limits its liability, while certain specific services may have detailed SLAs in their special conditions. Anyone needing hard contractual uptime guarantees would typically negotiate those as part of a tailored contract rather than relying on generic statements.

✍️ Customer Support

Customer support is structured along professional lines rather than as a retail helpdesk. Business customers and carrier partners have dedicated phone numbers for technical support, and the network is monitored 24/7 to keep critical circuits and services running smoothly. When opening incidents, customers are expected to reference either an existing ticket number or the circuit reference number shown on their acceptance sheet or invoice, which reflects a classic telco operating model.

For general enquiries, there is a central phone line and a detailed contact form where companies can specify whether they are a business or a telecom operator and which product family (Internet, interconnection, housing, security, SME solutions, etc.) the question relates to. The website is fully available in English, French and German, and given the multilingual staff highlighted in Cegecom’s values, customers can reasonably expect support in these languages as well.

Case studies such as the AVEGA project also show a more consultative engagement model: Cegecom helps design solutions, virtualises telephony, and maintains an ongoing relationship where questions are answered quickly and practical solutions are proposed. This kind of partnership approach is often more important for medium-sized enterprises than a simple ticket-only support system.

🔨 Control Panel

Cegecom does not operate like a classic web host that hands out shared-hosting control panels such as cPanel or Plesk for website management. Instead, the company focuses on network and infrastructure services with management models adapted to those products.
For the Enterprise Cloud platform, customers use a self-service environment where they can create and adjust virtual servers, backup jobs and Cloud Drive storage in real time. Resources can be scaled up or down instantly, new virtual infrastructure (including load balancers and firewall rules) can be provisioned on demand, and billing follows the actual use of these resources. This behaves more like an IaaS console than a website hosting panel and suits in-house IT teams that want control over operating systems and applications.

Telephony and unified communications are managed through the Managed Com environment, which acts as a corporate communication platform. Companies can switch between feature sets such as Basic Voice, Unified Communication and Contact Center, and can combine different subscriptions across head offices, branches and remote users. These services are generally administered together with Cegecom rather than through a lightweight web panel, reflecting their complexity and the need for professional configuration.

For SME bundles like COMPLETE, the focus is on providing integrated Internet, phone and email access. Email is supplied on cegecom.lu addresses with webmail access, and telephony integrates with analogue, ISDN or SIP-based PBXs. Again, this is infrastructure and service provisioning rather than end-user site hosting.

Anyone specifically looking for a shared hosting account with one-click CMS installers and a GUI for FTP, MySQL and DNS would usually place that layer on top of Cegecom’s connectivity and cloud services (for example via a partner or their own managed server environment) rather than buying it directly from Cegecom.

🎯 Conclusion

Cegecom stands out as a telecom-grade infrastructure provider with its own cross-border fibre network, Tier IV/Tier III data-centre footprint in Luxembourg and Germany, and a portfolio that covers Internet access, interconnection, colocation, cloud, voice and cybersecurity. The company targets professional customers and carriers, and its strength lies in designing tailored solutions: combining redundant connectivity, datacentre space, virtual infrastructure and telephony into one coherent architecture.

For organisations that want regional presence, strict EU data residency, a local partner with long experience in Luxembourg, and the peace of mind that comes from a single provider handling fibre, data centre and communications, Cegecom is a serious candidate. The partner programme also gives ICT resellers a way to expand their own portfolio using Cegecom’s backbone and facilities.

On the downside, this is not a low-cost or plug-and-play web-hosting brand. Prices are quote-based and oriented toward corporate budgets, contracts are relatively rigid with automatic renewals and penalties, and the general terms avoid any consumer-style money-back guarantee or generous SLA compensation. Smaller outfits or individuals simply wanting to host a blog or small site will be better served by classic hosting providers.

For mid-sized and larger companies in Luxembourg and the Greater Region that value resilient connectivity, high-end data-centre infrastructure and the ability to combine cloud, voice and security under one roof, Cegecom offers a solid, if conservative, choice. It fits best where long-term stability and tailored engineering matter more than public price lists and retail-grade convenience.

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