AIT Review 2025. Is ait.com good web hosting in United States?
24 user reviews; 1 support response; 0 testimonials; 30 products, 0 promotions, 7 social accounts, Semrush #1734312; 📆 listed 2005 (#2856)421 Maiden Ln
Fayetteville , NC 28301 US
☎ Phone (800) 878-4084
📧 cmo@a...Website language(s): en-US
👪 Most Recent Customer Reviews
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-anonymous- (greg@w...) / pet-pals.com
😠 My experience with this company has been nothing short of a nightmare. It all started when I was billed twice for the services they provided. I tried to address this issue by updating my card information on their website, but they conveniently updated their website to make it impossible to update the card on file.
Over the course of several months, I spoke with over 30 different representatives, each of whom assured me that my card information would be updated. However, despite their promises, my card details remained unchanged...but only for one of the services....they only updated the payment method for my reseller's account they were billing me twice for, not for the website they were also billing me twice for. (Which was conveyed to them as well)
To make matters worse, the company eventually sent my account to collections because they couldn't update the card or bill the card that I had previously updated with one of their representatives.
But the horror didn't end [read more...]
Over the course of several months, I spoke with over 30 different representatives, each of whom assured me that my card information would be updated. However, despite their promises, my card details remained unchanged...but only for one of the services....they only updated the payment method for my reseller's account they were billing me twice for, not for the website they were also billing me twice for. (Which was conveyed to them as well)
To make matters worse, the company eventually sent my account to collections because they couldn't update the card or bill the card that I had previously updated with one of their representatives.
But the horror didn't end [read more...]
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-anonymous- (-hidden-) / doctorspick.org
😠 Stay Away: Company Fell Apart Under Byron Briggs
AIT has been a horrible service to work with. I started with AIT around 15+ years ago to simply register my URL names. When I started a business in 2019, I decided to use them for hosting my main website, and for building a custom marketing site that needed some underlying programming. Here's how all this went:
1. Byron Briggs, the CFO, gave me an estimate of between $1200 to $1800 to build and do the programming for my "special" marketing site. Said it would take perhaps 1 to 3 months. Results:
Took 9 months and cost $4800. Plus, the system over the next couple of years constantly had problems. Apparently, there was only one programmer--located in Romania--that actually knew how to do the work. So, besides costing a fortune to get this thing going relative to the original quote, I never had smooth functioning and no proper support.
2. Main Business website: They put together a simple website with an OK design, but poor [read more...]
AIT has been a horrible service to work with. I started with AIT around 15+ years ago to simply register my URL names. When I started a business in 2019, I decided to use them for hosting my main website, and for building a custom marketing site that needed some underlying programming. Here's how all this went:
1. Byron Briggs, the CFO, gave me an estimate of between $1200 to $1800 to build and do the programming for my "special" marketing site. Said it would take perhaps 1 to 3 months. Results:
Took 9 months and cost $4800. Plus, the system over the next couple of years constantly had problems. Apparently, there was only one programmer--located in Romania--that actually knew how to do the work. So, besides costing a fortune to get this thing going relative to the original quote, I never had smooth functioning and no proper support.
2. Main Business website: They put together a simple website with an OK design, but poor [read more...]
🗨 Hello,
We appreciate your feedback. On behalf of the company we would like to offer our apology for the negative experience you had with the company. We have implemented changes in the company to improve our customer service, and web design experiences. Thank you.
✍️ Customer Service (cmo@a..., 📅 ).
We appreciate your feedback. On behalf of the company we would like to offer our apology for the negative experience you had with the company. We have implemented changes in the company to improve our customer service, and web design experiences. Thank you.
✍️ Customer Service (cmo@a..., 📅 ).
📅
-anonymous- (jaquanbryant22@g...)
😠 Poor
Account manager Steve is the one of the most incompetent worst account manager I encountered. He is supposed to have my one page website up and running. He told me typically 4-6 weeks and I am on week 7. I only asked for simple website. Very plain. He could not delivered. I don't know why company hires people who cannot deliver on deadlines. I wouldn't recommend him or the company until they find suitable competent people who knows how to execute simple tasks. And when speaking on the phone with him, he doesn't care, very nonchalant, very unprofessional attitude. I'm disgusted with this company and the account manager Steve. He is a sad dog.
Account manager Steve is the one of the most incompetent worst account manager I encountered. He is supposed to have my one page website up and running. He told me typically 4-6 weeks and I am on week 7. I only asked for simple website. Very plain. He could not delivered. I don't know why company hires people who cannot deliver on deadlines. I wouldn't recommend him or the company until they find suitable competent people who knows how to execute simple tasks. And when speaking on the phone with him, he doesn't care, very nonchalant, very unprofessional attitude. I'm disgusted with this company and the account manager Steve. He is a sad dog.
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📄 Editorial Review
(3*) 🔧 Services: Web HostingDomain Registration ICANN registrar Own datacenter⇔ Redirected from aitcom.net
Advanced Internet Technologies (AIT) is a long-running, privately held provider (founded in 1995 by Clarence Briggs) that operates its own 93,000 sq ft data center and sells a broad IaaS stack aimed at SMBs, agencies, and organizations. They combine domain registrar capabilities with hosting and professional services (web design, digital marketing, SSL/security and support).
Product lineup:
- Shared hosting (Linux & Windows): one-click apps (WordPress, Drupal, Joomla), developer stacks (PHP, Perl, Python, Node.js, MySQL/PostgreSQL), e-commerce apps (Magento, CubeCart), free backups, and a free domain with many plans. Entry Linux tiers don’t include SSL; higher tiers include 1-year SSL. Windows hosting advertises ASP.NET/Classic ASP, IIS 8.5/10, MS SQL, and .NET Core options.
- VPS hosting: SSD-based on Intel Xeon E5 hardware (SuperMicro chassis, Samsung SSDs), full root/administrator access, fast provisioning, and no oversubscription positioning. Most tiers include a free domain (except the entry plan).
- Dedicated servers: single/dual-CPU builds on enterprise hardware; customizable to requirements. Plans include 3 IPv4 addresses and 15 TB monthly bandwidth by default.
- Colocation: delivered from AIT’s Fayetteville, NC facility with carrier-redundant connectivity and on-site staff.
- Reseller: private-label program with sales/marketing help.
Overall, AIT’s appeal is breadth (Linux/Windows, VPS, dedicated, colo), control (own DC), and long tenure. The stack is pragmatic rather than flashy, with cPanel on Linux and a conventional Windows/IIS environment.
💰 Price & Cost
- Positioning: headline prices are competitive and AIT often runs promotions (e.g., aggressive dedicated pricing).
- Refunds: AIT does not advertise a general money-back guarantee in contracts. Setup and initial-term fees are typically non-refundable, and "risk-free" promos exclude refunds for setup/first month. Verify terms for your specific plan before purchase.
- Payments: credit card, check, certified funds (others by arrangement); PayPal may be accepted with management approval.
AIT.com has maintained consistent pricing for its VPS products, which have remained at the same level since 2018 despite offering similar features. In contrast, shared hosting and other plan types have seen gradual price increases over time, following the general upward trend in hosting costs worldwide.
⌛ Reliability
Uptime claim: marketed 99.9% uptime (elsewhere they cite a 99.99% "record"). Treat 99.9% as the formal public claim. A detailed, credit-back SLA is not publicly published—ask for contract specifics if SLA credits matter.
🏢 Data Center
Primary facility: owned and operated data center in Fayetteville, North Carolina (USA), climate-controlled with carrier-redundant network.
Network & hardware: VPS/dedicated use E5-series Xeon, SSD storage, and gigabit uplinks; dedicated plans include 15 TB transfer (not "unlimited"). Marketing sometimes references "global servers," but the firm’s disclosed data-center footprint centers on the NC facility.
✍️ Customer Support
- Availability: 24x7x365 U.S.-based support.
- Channels: phone, tickets (Customer Care Center), live chat, and email; active social profiles.
- Resources & services: FAQ and a DIY script library; site migration help is offered (often free after assessment).
🔨 Control Panel
- Linux: cPanel on shared; cPanel/WHM licensing available and commonly added to VPS/dedicated.
- Windows: hosted on Windows Server/IIS with ASP.NET/SQL Server (panel not explicitly specified).
- Apps: WordPress can be pre-installed/auto-setup; Let’s Encrypt SSL available on supported plans.
🎯 Conclusion
AIT is one of the oldest U.S. hosts still operating its own data center, with a full spectrum from shared (Linux/Windows) to VPS, dedicated, and colocation, plus a registrar and reseller program. Strengths include enterprise-grade hardware, broad OS/app support, 24/7 U.S. support, and the ability to custom-build servers. The caveats: refund terms are restrictive (no general money-back in the contract), uptime is a marketing target rather than a published SLA with credits, and some marketing copy can be inconsistent. They are a solid fit for customers who value a single vendor that can scale from shared to colo in a U.S. facility they own and operate—just make sure to confirm contract fine print (refunds, bandwidth, and SLA) for your specific plan.🌏 Server locations:
Fayetteville📢 Special pages
Website research for AIT on September 6, 2025 by WebHostingTop
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📊 Web stats
| ⚑ Targeting: | Canada, United Kingdom, United States |
| 📂 Details for https://www.ait.com/ | |
|---|---|
| 📥 Website DNS: | cf0.ait.com => 162.159.8.169 ( San Francisco ) / CloudFlare Inc. - cloudflare.com cf1.ait.com => 162.159.9.94 ( San Francisco ) / CloudFlare Inc. - cloudflare.com MX::spamtitan01.ait.com => 216.117.128.60 ( Fayetteville ) / Advanced Internet Technologies Inc. MX::spam-titan.ait.com => 216.117.128.60 ( Fayetteville ) / Advanced Internet Technologies Inc. |
| 🔨 Server Software: | cloudflare |
| 📌 Website FIRST IP: | 172.66.135.196 |
| 📍 IP localization: | United States, California, San Francisco - see top providers in United States, California |
| 🔗 ISP Name, URL: | CloudFlare Inc., cloudflare.com |
| 📌 Website Extra IPs: | 172.66.137.206 ( San Francisco, California ) CloudFlare Inc. - cloudflare.com |
✅ Customer testimonials
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📋 AIT News / Press release
AIT Unveils Guide: ‘Demystifying cPanel and WHM for Web Design and Hosting’ - Advanced Internet Technologies (AIT), a provider of Infrastructure as a Service (IaaS) solutions dedicated to delivering top-tier web hosting and infrastructure services globally, has presented its comprehensive guide, 'cPanel and WHM Demystified: A Comprehensive Overview.'
This comprehensive guide is designed to provide users with a complete understanding of cPanel and WHM, a leading control panel and web hosting management software in the industry.
With the cPanel and WHM Demystified guide [...]
This comprehensive guide is designed to provide users with a complete understanding of cPanel and WHM, a leading control panel and web hosting management software in the industry.
With the cPanel and WHM Demystified guide [...]
Ai insurance: Case Study - Google My Business (GMB) Marketing by AIT.com - Ai insurance enlisted AIT to handle their local marketing efforts and improve their online presence. The results of the 34-day GMB marketing campaign were nothing short of impressive. Ai insurance saw a significant increase in local engagement, with inbound GMB calls increasing by a staggering 515%, user clicks increasing by 126%, GMB profile interactions increasing by 55%, and unique views increasing by 88%.
Are you looking to drive more local traffic and enhance your online visibility? If [...]
Are you looking to drive more local traffic and enhance your online visibility? If [...]
Five Advantages Hosting a Private Cloud on Dedicated Servers - Web Hosting Company and Dedicated Server Hosting provider, Advanced Internet Technologies, Inc. (AIT.com), has announced its release of its Dedicated Private Cloud plan. The entry level offering includes an E3-1230 dedicated server with a XenServer virtualization instance equipped with an SSD drive and a 1TB SATA drive for back up. The company indicated that it has more robust, multi-server solutions for its dedicated private cloud offerings for larger clients. AIT's Dedicated Private Cloud [...]
[search all ait.com news]📣 AIT Social Networks
https://twitter.com/AITWebHosting
Advanced Internet Technologies (AIT) - an industry-leading company that provides reliable hosting and web-development solutions for businesses. Contact @aitinc.
Account started from July, 2011, having already 6900 tweets with 1405 followers and 502 friends. Last activity on . See recent tweets:
Advanced Internet Technologies (AIT) - an industry-leading company that provides reliable hosting and web-development solutions for businesses. Contact @aitinc.
Account started from July, 2011, having already 6900 tweets with 1405 followers and 502 friends. Last activity on . See recent tweets:
- Grateful for 30 years of serving amazing businesses. Happy Thanksgiving from everyone at AIT! #Thanksgiving #AIT #Gratitude #ThankYou #BusinessCommunity
- Arizona = chips + defense + solar.$28B+ in 2024 contracts show who’s powering America’s future.Own the insights — not the subscription.Arizona Key → more info#FollowTheMoneyKey #Web3 #OwnTheData #NFTUtility #UnlockingAmerica
https://www.facebook.com/AITWebHosting/
About: Advanced Internet Technologies (AIT) - an industry-leading US based web company that provides secure and reliable hosting and web-development solutions for startups, small businesses and enterprise clients. For more information call us: (877) 404-4149.
AIT, Inc. account is having lots of likes, talking about them many people
About: Advanced Internet Technologies (AIT) - an industry-leading US based web company that provides secure and reliable hosting and web-development solutions for startups, small businesses and enterprise clients. For more information call us: (877) 404-4149.
AIT, Inc. account is having lots of likes, talking about them many people
https://www.linkedin.com/company/advanced-internet-technologies-inc-/
Advanced Internet Technologies, Inc. is a Privately Held entity having 78 followers on LinkedIn and 51-200 employees, industry Information Technology & Services.
Advanced Internet Technologies, Inc. is a Privately Held entity having 78 followers on LinkedIn and 51-200 employees, industry Information Technology & Services.
AIT Blog Using Wordpress version 6.8.3. Blog added on March, 2024, with total 128 articles, Language en-US. See recent blogs summary posts:
- Email Marketing in 2025: Why the ‘Old’ Channel Still Outperforms Everything Else - The Marketing Channel Everyone Underestimates Social media gets the headlines. Influencer marketing gets the hype. AI-generated content gets the buzz. Meanwhile, email marketing quietly generates $42
- The Invisible War: What’s Really Happening When Hackers Target Your Website - The Attack Nobody Saw Coming At 3:47 AM on a Tuesday morning, an automated script made its 10,847th attempt to log into a small accounting firm's WordPress website. It had been trying different ...
- The Hidden Complexity of Website Migration: What Most Businesses Don’t Know Until It’s Too Late - The Migration That Almost Broke a Business Last spring, a mid-sized e-commerce company decided to switch hosting providers. They were frustrated with slow support and frequent downtime, so they found
Reviews👪 AIT Customer Ratings
The quick stats of AIT profile shows a note average of 1.3 out of 10, counting 24 opinions. (few listed on the top of the page)
| (1 = 4.17%) | |
|---|---|
| (23 = 95.83%) |
📅
-anonymous- (-hidden-)
😠 I've been with AIT since the mid 1990s when Clarence Briggs was the owner and it was a good place - until his rotten son Bryon took over and ruined the entire company. If you are smart, you will stay as far away as you can from this once great company! I almost lost my domain name thanks to him! Avoid this hosting company at all costs!
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-anonymous- (ddigital@d...) / daytona-digital.net
😃 Awesome help! Thank you....
Technical help was precise, accurate, and really helped me out with a new domain.
Technical help was precise, accurate, and really helped me out with a new domain.
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-anonymous- (-hidden-) / jiog.co.in
😠 The worst hosting I ever hosted with, I am getting charged every month without using the service.
they do not have any customer support, they do not have any experience in linux being the oldest company they act like noobs
they do not have any customer support, they do not have any experience in linux being the oldest company they act like noobs
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-anonymous- (messagesonyarose@g...) / website build
😠 Byron Briggs promised a website to be completed within 15 days to one month at the most. After four months, they had barely started. Weeks would go by without an update, and all along they were not really working on my project. I finally pulled the plug after having a lot of patience and now they sent me to collections for the remainder of the year. I see that he like to litigate and take people to the cleaners. Steer clear.
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-anonymous- (-hidden-)
😠 ait.com's product is not really good. They do not have any ability to setup easy VPS hosting. They did not proceed my order at all for a day after I requested the order and wasted my time totally. After I asked multiple times, they cancelled the order.
You don't need to try to buy their service.
You don't need to try to buy their service.
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Max Delva (mdelva1991@h...) / legendb4time.com
😠 ait.com is worst ever
This is the worst company ever, got you under contract did not even know it and now want to get my domain name release and said they cant unless if I make a payment
This is the worst company ever, got you under contract did not even know it and now want to get my domain name release and said they cant unless if I make a payment
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-anonymous- (ttmttgalaxy6@g...) / greenbirdco.com
😠 ait.com is stole me
This company took my money without my permission .. i don't link my credit card with this company but all my card info with this company when i create my server in first time .. and now took $60 without permission ..
I don't recommend this company ..
This company took my money without my permission .. i don't link my credit card with this company but all my card info with this company when i create my server in first time .. and now took $60 without permission ..
I don't recommend this company ..
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-anonymous- (-hidden-) / hellreach.org
😠 A free promotion means that you owe them money. I was offered a 30 days free trial which I of course accepted, the same day an invoice on 10 USD appeared, of course I would not pay for this as a free promotion was agreed upon. Now they claim that I owe them money, while the letter from the CFO states 1 amount, the billing invoice on their website states a higher amount. This is of course unlawful but they seem not to care.
Don't ever get in touch with this "business"!
Don't ever get in touch with this "business"!
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Mr. Jay (rubbernecked6216@y...) / comanchepottery.com
😠 Never use these people.
When AIT switched over to a new billing system they missed up my accounting and they told me they knew it and would straighten out my account. What they did was cut off my account with no warning and my customers who had paid me 1 year in advanced called AIT to see what the problem was. AIT told them I didn't pay the bill. I was forced to refund my 4 biggest customers money and when I got ready to leave their company I didn't give them 30 days notice so they locked down my account and I was forced to pay them $1200.00. Yes that's is right $1200. This company doesn't give a shit about their customers. NEVER NEVER AGAIN! I went with GoDaddy and got 5 years for $512.00. That was amazing.
When AIT switched over to a new billing system they missed up my accounting and they told me they knew it and would straighten out my account. What they did was cut off my account with no warning and my customers who had paid me 1 year in advanced called AIT to see what the problem was. AIT told them I didn't pay the bill. I was forced to refund my 4 biggest customers money and when I got ready to leave their company I didn't give them 30 days notice so they locked down my account and I was forced to pay them $1200.00. Yes that's is right $1200. This company doesn't give a shit about their customers. NEVER NEVER AGAIN! I went with GoDaddy and got 5 years for $512.00. That was amazing.
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sven (info@d...) / e-difusion.com
😠 Worst support, useless staff
AIT's support is simply the worst I have ever encountered. After opening a ticket, they will take countless hours to partially respond, and since they offer services for which they don't have capable staff for troubleshooting, a simple problem can take several weeks to even months (like my case right now in which I have been left stranded for more than 6 weeks) to be solved. They are also unethical company selling third companie's software licenses at full price which in case you get desperate with their lack of service and ask them to give you the software license to host it somewhere else, they will tell you that what you paid for is a "service" and not a license for the software, so if you go elsewhere they keep the license and you lose everything.
AIT's support is simply the worst I have ever encountered. After opening a ticket, they will take countless hours to partially respond, and since they offer services for which they don't have capable staff for troubleshooting, a simple problem can take several weeks to even months (like my case right now in which I have been left stranded for more than 6 weeks) to be solved. They are also unethical company selling third companie's software licenses at full price which in case you get desperate with their lack of service and ask them to give you the software license to host it somewhere else, they will tell you that what you paid for is a "service" and not a license for the software, so if you go elsewhere they keep the license and you lose everything.
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aitscammer (aitscammer@y...)
😠 ait.com reviews, ait reviews, ait.com review, SCAM
yes ait.com are the BIGGEST SCAMMERS. They Sold me a dedicated SERVER that was really a VPS... ((((That is a BIG CRIME)))) and it never worked and i paid a year up to front and I had to just leave my money...and go to a different hosting..
u r right??? its s FAKE company u always speak to the same person over and over again..and all their products don't work and always crashes.. REALLY TO BE HONEST...U CAN'T EVEN USE THEIR SERVER...
yes ait.com are the BIGGEST SCAMMERS. They Sold me a dedicated SERVER that was really a VPS... ((((That is a BIG CRIME)))) and it never worked and i paid a year up to front and I had to just leave my money...and go to a different hosting..
u r right??? its s FAKE company u always speak to the same person over and over again..and all their products don't work and always crashes.. REALLY TO BE HONEST...U CAN'T EVEN USE THEIR SERVER...
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Krag (kenraggio49@y...) / raggiolaw.com
😠 AIT had another meltdown on Oct 6, 2010. They blamed a power surge... Anyway, the website was "dark" for most of a week, and email was not available for most of the time. ENdless calls and trouble tickets would get the reply "They're working on the server" "We don't know when it will be up" After a week, I finally went to a new host that appears to have a more robust platform, and more comprehensive services for less money.
I suffered through an outage before, but not for this long. Inertia kept me from switching then. I just wish I would have dumped them years ago instead of having my business totally disrupted for over a week in October, 2010
I suffered through an outage before, but not for this long. Inertia kept me from switching then. I just wish I would have dumped them years ago instead of having my business totally disrupted for over a week in October, 2010
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Jason Parthum (jparthum@m...) / midcountypc.com
😠 Below is a link to my BBB complaint against AIT. It is kind of a long read (a lot of back-and-forth), but well worth it for a good laugh at how ridiculous this company is...
http://myrtlebeach.app.bbb.org/complaint/view/15018169/c/cb8pu7
http://myrtlebeach.app.bbb.org/complaint/view/15018169/c/cb8pu7
📅
Drew (maxi4701@g...)
😠 The worst of the worst of the worst. You see ait, run away as fast as you can. Today, down again. From what I can tell, at least 8 hours now. A few weeks ago, 12 hours. a few weeks before that, 12 hours. This has happened time and time again. Support is ungodly slow, and most of the time you cannot ever get through. Online ticket system, you are looking at 6-12 hours average.
I've had a dedicated server with them for 3 years, and the CP is horendous (some self made half working script, that it takes a rocket scientist to work around some things. Just to get analytics, you might as well put google analytics on your site, because in the server, it is all but non existant. Plus, whomever configures the servers needs to go to school. I'm frequently on every email black list in existence for mail forging. Hackers got into my server 3 times and ruined all my sites. AIT blamed me, until i showed proof that the apache install was one giant security hole that allows form input [read more...]
I've had a dedicated server with them for 3 years, and the CP is horendous (some self made half working script, that it takes a rocket scientist to work around some things. Just to get analytics, you might as well put google analytics on your site, because in the server, it is all but non existant. Plus, whomever configures the servers needs to go to school. I'm frequently on every email black list in existence for mail forging. Hackers got into my server 3 times and ruined all my sites. AIT blamed me, until i showed proof that the apache install was one giant security hole that allows form input [read more...]
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Michael Sutton (-no email-) / manda.com
😠 As of October 29, AM. This Internet provider is completely offlne. No e-mail,no web, no FTP, and no telephone access.
Was advised of a problem in support reporting yesterday, but now all is kaput. Suspect 1000s of domains are offline, many with ecommerce needs that are inop. This has to be an extremely serious problem for many. Though I have been with AIT since their beginning, 12 years, I will be moving elsewhere.
Let the buyer beware.
Was advised of a problem in support reporting yesterday, but now all is kaput. Suspect 1000s of domains are offline, many with ecommerce needs that are inop. This has to be an extremely serious problem for many. Though I have been with AIT since their beginning, 12 years, I will be moving elsewhere.
Let the buyer beware.
📅
Mike Mosharo (mikemosharo@y...)
😠 Have had reseller hosting pkge for over 8 years. They were fantastic years ago.
In the last 1 year, AIT has gone from bad to worse. They have grown, and cannot handle supporting the client base.
In the last 3 months, when our server was down, AIT as a company was down as well where their website, phone number, and email were non functional. This lasted for 2 days. It was a terrible situation to be in.
We are currently down again. Their main number, website, and other numbers are not accepting calls. It just doesn't get any worse than this.
Our pkge price is reasonable $129/month. The support is terrible, and the uptime is becoming less and less.
In the last 1 year, AIT has gone from bad to worse. They have grown, and cannot handle supporting the client base.
In the last 3 months, when our server was down, AIT as a company was down as well where their website, phone number, and email were non functional. This lasted for 2 days. It was a terrible situation to be in.
We are currently down again. Their main number, website, and other numbers are not accepting calls. It just doesn't get any worse than this.
Our pkge price is reasonable $129/month. The support is terrible, and the uptime is becoming less and less.
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-anonymous- (-no email-)
😠 THE WORST POSSIBLE HOSTING COMPANY YOU CAN CHOOSE, WE FINALLY HAD ENOUGH AND ARE MOVING OUR ACCOUNTS FROM THEM. I DISCOURAGE ANYBODY FROM CHOOSING AIT, THE CUSTOMER SERVICE IS NOT RESPONSIVE, WHEN COMPLAINING THEY WANT TO SELL YOU ADDITIONAL SERVICES. AT LEAST ONCE PER MONTH THEY ARE DOWN FOR MORE THAN 12 HOURS, WHILE THEIR CUSTOMER SERVICE AGENT DO NOT EVEN ANSWER THE PHONES.
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Jason Parthum (jparthum@m...)
😠 HORRIBLE company. But don't take my word for it, research the thousands of bad reviews and the Better Business Bureau "F" rating.
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Jeff (jphender@y...)
😠 I have been with AIT for over 10 years. In the beginning they provided good service and up-time. Over the past 5+ years their service has degraded dramatically. I had two servers with them, one for a business and one for personal use. I dumped them for my business last year and am looking to move my personal server as well. Their ability to keep servers up is horrible, they do not monitor servers which can become inaccessible or can be down for days if you don't contact them. Their customer service is atrocious, their techs do not know what is going on and you get a different answer from each person you talk to. They take forever to answer their phone, more often than not you get dumped to VM. In 10 years, I have never once had then return a call when I left a VM. Their shared servers appear to be overloaded and miss managed. It takes days to fix problems instead of hours as it should. I would definitely this hosting company at all costs!
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Dan (loans@t...)
😠 AIT has the worst customer service I have encountered. They do not return phone calls, have the worst hardware and software to host your site with and will rip you off for service fees that you have canceled with them. Customer support lies to you. Tech support is a joke. It took me 42 days to get them to fix my SSL service last year. They finally did what I told them to do in the beginning and fixed it. How lamb can you get? Try AIT and you'll find out. The hosting service and email were always going down. After 11 years with them I now am with a really good service at IX. Talk about night and day. Whatever you do, DON'T pick AIT for your hosting service. They are the worst of the worst.
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Jason (jason@i...)
😠 AIT has some of the worst customer service I have ever dealt with. Our website and email has been down for over a day, so our clients are unable to view our website, and we are unable to send or receive email. AIT's tech support is often unreachable, and after 15-minute hold times calls are dumped to voicemail. When they can be reached their techs are clueless, unable to give specific information about the problem, and unable to offer even an estimate of when the problem will be fixed. If you enjoy having an unviewable website, unreliable email, and spending lots of time on hold waiting to talk to tech support, then this is the company for you. Otherwise, I would go with any other company...we are switching our hosting as soon as possible.