AIT negative review #63841 by greg@w... on Oct 2023
AIT got a negative review on
-anonymous- ( greg@w... )
My experience with this company has been nothing short of a nightmare. It all started when I was billed twice for the services they provided. I tried to address this issue by updating my card information on their website, but they conveniently updated their website to make it impossible to update the card on file.
Over the course of several months, I spoke with over 30 different representatives, each of whom assured me that my card information would be updated. However, despite their promises, my card details remained unchanged...but only for one of the services....they only updated the payment method for my reseller's account they were billing me twice for, not for the website they were also billing me twice for. (Which was conveyed to them as well)
To make matters worse, the company eventually sent my account to collections because they couldn't update the card or bill the card that I had previously updated with one of their representatives.
But the horror didn't end there. The client who was supposed to receive the services, which I had already paid for, ended up suing me for $10,000. I lost this case, and it cost me a significant amount of money.
This company's incompetence and disregard for its customers have not only caused me substantial financial loss but also unnecessary stress and legal troubles. I strongly advise others to steer clear of this company and its services.
Over the course of several months, I spoke with over 30 different representatives, each of whom assured me that my card information would be updated. However, despite their promises, my card details remained unchanged...but only for one of the services....they only updated the payment method for my reseller's account they were billing me twice for, not for the website they were also billing me twice for. (Which was conveyed to them as well)
To make matters worse, the company eventually sent my account to collections because they couldn't update the card or bill the card that I had previously updated with one of their representatives.
But the horror didn't end there. The client who was supposed to receive the services, which I had already paid for, ended up suing me for $10,000. I lost this case, and it cost me a significant amount of money.
This company's incompetence and disregard for its customers have not only caused me substantial financial loss but also unnecessary stress and legal troubles. I strongly advise others to steer clear of this company and its services.
55 out of 59 users found this review to be helpful!