Thousands of Customers File Refund Claims For AT&T’s Cramming [...]

📅 October 17, 2014 - AT&T announced earlier this month that they would pay $80 million in refunds to customers to settle claims that it had used cramming practices to charge customers for services such as dating tips, ringtones, and horoscopes.

Since then the mobile giant has received around 359,000 claims from customers wanting reimbursements to their accounts, PCMag reports.

FTC director of the bureau of consumer protection, Jessica Rich, stated that these claims are the “largest the agency has ever seen” other than in 2012 where almost 500,000 customers filed complaints against deceptive marketing with Sketchers.

“We expect this to be a lot higher,” said Rich.

FTC chairwoman Edith Ramirez stated earlier this month that AT&T took at least 35 percent of every charge, with the majority of the charges being roughly around $9.99.

“We reached a broad settlement to resolve claims that some of our wireless customers were billed for charges from third-parties that the customers did not authorize. This settlement gives our customers who believe they were wrongfully billed for PSMS the ability to get a refund,” said an AT&T spokesman.