Jul, 2001 : Rackspace Updates Automated Customer Portal
📅 - Rackspace Managed Hosting, a leading provider of managed hosting services, announced this week that it has launched the version 2.0 of myRackspace, the company's self-service customer service portal and the latest in the company's efforts to back its promise of ?fanatical support.?
The overhauled site is designed to allow customers to take a more hands-on approach to managing their accounts, providing them with new interactive tools, and attempting to shed light on some of the processes involved in server management.
As one of the first customer portals to be offered by a Web hosting company, myRackspace delivered account and server status information to the company's worldwide customers for more than a year. According to Rackspace, the new version includes the wizard-based Domain Manager, a network status panel, and a hosting service upgrade form, all designed to let Rackspace customers to complete complex tasks without the assistance of Rackspace staff.
The company's clients have received the new service warmly. ?It's great to be able to control my own DNS records in such a safe environment,? said Rick Foote of Public Strategies, Inc.
Rackspace's chief executive officer Graham Weston says the company places an important emphasis on customer service. ?We like to give our customers freedom of choice,? he said. ?The additions we?ve made to the site mean that customers can now go to myRackspace and manage all their information in one place, at any time, without going through one of our customer service representatives.?
Despite the effectiveness of the new service, added Weston, the company's customer service force will still be available by phone around the clock for the more complicated questions.
The overhauled site is designed to allow customers to take a more hands-on approach to managing their accounts, providing them with new interactive tools, and attempting to shed light on some of the processes involved in server management.
As one of the first customer portals to be offered by a Web hosting company, myRackspace delivered account and server status information to the company's worldwide customers for more than a year. According to Rackspace, the new version includes the wizard-based Domain Manager, a network status panel, and a hosting service upgrade form, all designed to let Rackspace customers to complete complex tasks without the assistance of Rackspace staff.
The company's clients have received the new service warmly. ?It's great to be able to control my own DNS records in such a safe environment,? said Rick Foote of Public Strategies, Inc.
Rackspace's chief executive officer Graham Weston says the company places an important emphasis on customer service. ?We like to give our customers freedom of choice,? he said. ?The additions we?ve made to the site mean that customers can now go to myRackspace and manage all their information in one place, at any time, without going through one of our customer service representatives.?
Despite the effectiveness of the new service, added Weston, the company's customer service force will still be available by phone around the clock for the more complicated questions.
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