Hostwinds negative review #34287 by derek@a... on Dec 2017
Hostwinds got a negative review on
12101 Tukwila International Blvd #320
Seattle , WA 98168 US
☎ Phone (888) 404-1279
📧 support@h...-anonymous- ( derek@a... )
Rubbish
These guys are absolute crooks! Hostwinds offer a really good price with 70% discount on black Friday. so I took the basic vps package. if you look on the website under windows vps it says Instant setup and 60 day money back guarantee! so I paid and waited and waited and opened a ticket and opened a chat. Here they said it was becasue the cloud hosting had gone down! omg I though if the y are like this now! so I could not get any response from my ticket so I set up a dispute with paypal. And then instantly I got the server details and was able to log in. 2 days I spent uploading working files and scripts. I then canceled my paypal dispute and the minute i did this I then could not log in and got a ticket saying my service had bee cut because I had opened a dispute and they demanded the money again even though I had paid! Again I tried the ticketing service but what they do is put you on hold so you cant reply anymore to the tickets! so I contacted them through the chat and as you see below he was boasting that there is no refunds on any of the packages and no money back guarantee once I had clicked the button on the terms and conditions. look below this is how they trick and treat you
Hello Client. How may I help you?
Client10:37:24 pm
I have only just started to try and work with you but already you have been late precuring the service i paid for and then I had to raise a paypal claim to refund my money, you then oppened my account and I canceled the paypal dispute and now you have closed my account and are trying to make me pay again
Ticket ID: #12042017437-283054710:38:15 pm
Mark G10:38:48 pm
We currently do not offer refunds for the following:
We do offer a 60 day money back gurantee, you can find the details on this page:
https://www.hostwinds.com/terms.php
The following products and services are not covered by our 60 Day Money Back Guarantee: Domains, Software Licenses, SSL's, Services Performed, IP Addresses, Product Upgrades, Cloud Servers, Dedicated Servers, Any services or products that are Billed on an hourly basis, and Product add-ons of any kind.
Submitting a PayPal dispute, as per our terms and conditions will make your account inaccessible, as a PayPal dispute causes all services to be automatcially canclled.
you will need to reply to the ticket for assistance with this as I don'n have any power to fix thsi for you via chat10:39:00 pm
Client10:39:57 pm
very clever you waited until i canceled and then you think you can still my money. I don;t think so
Mark G10:40:14 pm
I suggest reading our Term and conditions
https://www.hostwinds.com/terms.php
Client10:40:38 pm
I have a business account on paypal and will call in the morning to show you have stolen my money and go from there
you offfer a full 60 day money back guarentee10:41:00 pm
read your own terms that I have copies of
Mark G10:41:35 pm
We do offer a 60 day money back gurantee, you can find the details on this page:
https://www.hostwinds.com/terms.php
BUTTTT this is also in the policy::
The following products and services are not covered by our 60 Day Money Back Guarantee: Domains, Software Licenses, SSL's, Services Performed, IP Addresses, Product Upgrades, Cloud Servers, Dedicated Servers, Any services or products that are Billed on an hourly basis, and Product add-ons of any kind.
Client10:42:01 pm
mine is a vps
Mark G10:42:16 pm
Is is a Cloud VPS? if so it falls under Cloud Servers
Client10:42:40 pm
am looking forward to share
my experience
Mark G10:43:06 pm
Understood, wheen you purchase our products you do click: I agree and have read the terms and conditions
Client10:43:26 pm
https://www.hostwinds.com/windows-vps.php
look at your own page
Mark G10:44:03 pm
yes our Windows adn Linux VPSs are considered to be cloud servers
https://i.imgur.com/XKqemJF.png
Client10:44:25 pm
it says60 day money back guarentee
Mark G10:44:40 pm
You also click before checkout the "I agree to the Terms and Conditions"
Client10:45:21 pm
don't think so its advertised on your site you must adhere to it.
am copying this text thank you
I am not happy with the purchase or your service10:46:32 pm
Mark G10:48:37 pm
Sorry to hear you are unhappy, I do recommend that you handle all billing issues via the ticket as I am not a member of billing
https://clients.hostwinds.com/submitticket.php?step=2&deptid=8
Client10:49:29 pm
I don;t think you will be a member of the team at all once I discuss this with your boss
Mark G10:49:53 pm
Understood, I am just letting you know what our policies are, I am not preventing you from doing anyting,
Duration: 15m 48s
Chat started on: https://clients.hostwinds.com/supporttickets.php
These guys are absolute crooks! Hostwinds offer a really good price with 70% discount on black Friday. so I took the basic vps package. if you look on the website under windows vps it says Instant setup and 60 day money back guarantee! so I paid and waited and waited and opened a ticket and opened a chat. Here they said it was becasue the cloud hosting had gone down! omg I though if the y are like this now! so I could not get any response from my ticket so I set up a dispute with paypal. And then instantly I got the server details and was able to log in. 2 days I spent uploading working files and scripts. I then canceled my paypal dispute and the minute i did this I then could not log in and got a ticket saying my service had bee cut because I had opened a dispute and they demanded the money again even though I had paid! Again I tried the ticketing service but what they do is put you on hold so you cant reply anymore to the tickets! so I contacted them through the chat and as you see below he was boasting that there is no refunds on any of the packages and no money back guarantee once I had clicked the button on the terms and conditions. look below this is how they trick and treat you
Hello Client. How may I help you?
Client10:37:24 pm
I have only just started to try and work with you but already you have been late precuring the service i paid for and then I had to raise a paypal claim to refund my money, you then oppened my account and I canceled the paypal dispute and now you have closed my account and are trying to make me pay again
Ticket ID: #12042017437-283054710:38:15 pm
Mark G10:38:48 pm
We currently do not offer refunds for the following:
We do offer a 60 day money back gurantee, you can find the details on this page:
https://www.hostwinds.com/terms.php
The following products and services are not covered by our 60 Day Money Back Guarantee: Domains, Software Licenses, SSL's, Services Performed, IP Addresses, Product Upgrades, Cloud Servers, Dedicated Servers, Any services or products that are Billed on an hourly basis, and Product add-ons of any kind.
Submitting a PayPal dispute, as per our terms and conditions will make your account inaccessible, as a PayPal dispute causes all services to be automatcially canclled.
you will need to reply to the ticket for assistance with this as I don'n have any power to fix thsi for you via chat10:39:00 pm
Client10:39:57 pm
very clever you waited until i canceled and then you think you can still my money. I don;t think so
Mark G10:40:14 pm
I suggest reading our Term and conditions
https://www.hostwinds.com/terms.php
Client10:40:38 pm
I have a business account on paypal and will call in the morning to show you have stolen my money and go from there
you offfer a full 60 day money back guarentee10:41:00 pm
read your own terms that I have copies of
Mark G10:41:35 pm
We do offer a 60 day money back gurantee, you can find the details on this page:
https://www.hostwinds.com/terms.php
BUTTTT this is also in the policy::
The following products and services are not covered by our 60 Day Money Back Guarantee: Domains, Software Licenses, SSL's, Services Performed, IP Addresses, Product Upgrades, Cloud Servers, Dedicated Servers, Any services or products that are Billed on an hourly basis, and Product add-ons of any kind.
Client10:42:01 pm
mine is a vps
Mark G10:42:16 pm
Is is a Cloud VPS? if so it falls under Cloud Servers
Client10:42:40 pm
am looking forward to share
my experience
Mark G10:43:06 pm
Understood, wheen you purchase our products you do click: I agree and have read the terms and conditions
Client10:43:26 pm
https://www.hostwinds.com/windows-vps.php
look at your own page
Mark G10:44:03 pm
yes our Windows adn Linux VPSs are considered to be cloud servers
https://i.imgur.com/XKqemJF.png
Client10:44:25 pm
it says60 day money back guarentee
Mark G10:44:40 pm
You also click before checkout the "I agree to the Terms and Conditions"
Client10:45:21 pm
don't think so its advertised on your site you must adhere to it.
am copying this text thank you
I am not happy with the purchase or your service10:46:32 pm
Mark G10:48:37 pm
Sorry to hear you are unhappy, I do recommend that you handle all billing issues via the ticket as I am not a member of billing
https://clients.hostwinds.com/submitticket.php?step=2&deptid=8
Client10:49:29 pm
I don;t think you will be a member of the team at all once I discuss this with your boss
Mark G10:49:53 pm
Understood, I am just letting you know what our policies are, I am not preventing you from doing anyting,
Duration: 15m 48s
Chat started on: https://clients.hostwinds.com/supporttickets.php
41 out of 49 users found this review to be helpful!