eHost negative review #30282 by Maja B on Sep 2015
eHost got a negative review on
eHost
ehost.com is inactive, but is redirected to justhost.com
70 Blanchard Rd
Burlington , MA 01803 US
☎ Phone 877-880-0076
📧 support@e...ehost.com is inactive, but is redirected to justhost.com
Maja B ( -hidden- )
EHost.com review
I've been trying to register my domain at ehost.com. I’m not a native English speaker, but I’m sure I’ve used the right verb form in the previous sentence. The website ehost.com claims to have your domain registered and live I 1 hour, however in my case this wouldn’t be further from the truth.
I have write several complaints, asked, plead, beg to have my problem fix, because I had some important projects on stand-by because I couldn’t use my new domain. I was running in circles with their live chat support, system admin, even billing admin (even though the payment was processed within 1 hour of purchase). It appears nobody knew, what was wrong – at least nobody told me, even after I demanded the status of my issue: 1. what is the problem, 2. how will it be fixed, 3. when will it be resolved.
After 1 week of complaints, some great business opportunities lost, I have turned myself into mad-customer-Godzilla, threatening their customer support to share my frustration with the world. I have even put time-bomb on my complaint and ask them to fix my problem in 1 hour. And as you can tell, they didn’t fix it.
I have no idea, who is in charge of customer support in that company, but I’m sure, he has never issued a complaint with-in his company. I’m sure otherwise he would see that there are several problems and improvements he/she could have done in their customer support policies.
I am extremely disappointed with the way this company has treated me, and the damage they have done to my business. I do not recommend them at all.
I've been trying to register my domain at ehost.com. I’m not a native English speaker, but I’m sure I’ve used the right verb form in the previous sentence. The website ehost.com claims to have your domain registered and live I 1 hour, however in my case this wouldn’t be further from the truth.
I have write several complaints, asked, plead, beg to have my problem fix, because I had some important projects on stand-by because I couldn’t use my new domain. I was running in circles with their live chat support, system admin, even billing admin (even though the payment was processed within 1 hour of purchase). It appears nobody knew, what was wrong – at least nobody told me, even after I demanded the status of my issue: 1. what is the problem, 2. how will it be fixed, 3. when will it be resolved.
After 1 week of complaints, some great business opportunities lost, I have turned myself into mad-customer-Godzilla, threatening their customer support to share my frustration with the world. I have even put time-bomb on my complaint and ask them to fix my problem in 1 hour. And as you can tell, they didn’t fix it.
I have no idea, who is in charge of customer support in that company, but I’m sure, he has never issued a complaint with-in his company. I’m sure otherwise he would see that there are several problems and improvements he/she could have done in their customer support policies.
I am extremely disappointed with the way this company has treated me, and the damage they have done to my business. I do not recommend them at all.
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