Dot Easy negative review #13807 by Jeff Smither (support@j...)
Dot Easy got a negative review on
Suite 210 - 3602 Gilmore Way
Burnaby , BC v5g 4w9 CA
☎ Phone +1-604-434-4307
☎ Phone +1-866-456-3888[toll-free]
📧 staff@d...Jeff Smither ( support@j... )
Signed up for services in September and began implementing in November.
Once My website become active things suddenly stopped working. After many hours of investigation, I submitted a support request to DotEasy. They responded by informing me my script couldn't release resources and was causing trouble for the server. I checked my code for an extended period of time and could not find any errors or reasons why resources were not released.
After many days and attempts by Dot Easy support to sell "partner" services and hourly dubugging services I figured out there was NO problem with my script. DotEasy was simply not capable of providing shared hosting services.
When they would not enable my website I requested a refund. They refused.
Although their support responses were within a day, the content of the support response was lacking. It's also unacceptable to bring down a site without warning or notice the action was taken. Nobody can run a business when the hosting can randomly take the site down without notication.
Once My website become active things suddenly stopped working. After many hours of investigation, I submitted a support request to DotEasy. They responded by informing me my script couldn't release resources and was causing trouble for the server. I checked my code for an extended period of time and could not find any errors or reasons why resources were not released.
After many days and attempts by Dot Easy support to sell "partner" services and hourly dubugging services I figured out there was NO problem with my script. DotEasy was simply not capable of providing shared hosting services.
When they would not enable my website I requested a refund. They refused.
Although their support responses were within a day, the content of the support response was lacking. It's also unacceptable to bring down a site without warning or notice the action was taken. Nobody can run a business when the hosting can randomly take the site down without notication.
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