Dot Easy review

This review cover a general impression of doteasy.com product features like reliability, support, data center, price & more. Brand #540, listed since .

Most Recent Customer Reviews

-hidden- (-hidden-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Doteasy excellent website hosting
I have been using doteasy services for more than 10 years and I have never had technical or administrative problems, whenever I needed the technical support, I was very well attended, always quickly, all answers in less than 24h.
I am very satisfied with the quality, performance, and security of the data I have had over all this time. There are hosting plans to many types of needs, with very competitive prices. They are always evolving and perfecting their services, tools and software platform. Would recommend to anyone wanting a reliable and honest service.
TreeTopFlyer (fishdog32tx@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Don't know how they're still in business
Absolutely HORRIBLE COMPANY to deal with. I just finished transferring the last of a dozen domains from them. It's like having all your teeth pulled. They tried to blackmail me on the last one by saying there would be a charge to transfer the domain in to my name. I pointed out that the WHOIS record already showed me as the owner of the domain. You are not allowed to unlock your domain without jumping thru hoops with multiple emails. If you are a business this is the last place you want to do business with.
-anonymous- (-hidden-)
Time Hosted: over 3 years
Global rating
Useless company. Slow servers. Poor uptime. Disgustingly bad techsup and billing sup. The fraudulently charge for items that were never agreed to.
MORE REVIEWS
Listed and verified since 2005

Overview

About Dot Easy

Doteasy was founded in May 2000. Since day one, our goal has been to offer quality, affordable, banner-free, domain-based web hosting solutions to our customers. Over the years, we have introduced suites of web hosting solutions and applications, all available as free add-on value to our hosting plans. We have also expanded our line of hosting plans to offer advanced web hosting solutions, such as cloud hosting, for customers who want more flexibility, control and capabilities.

Doteasy has never been compromised since day one. Doteasy is a premier web host, trusted by over 500,000 satisfied customers. We provide the affordable hosting solutions, expert technicians, friendly knowledgeable support, top-of-the-line hardware and technology, and state-of-the-art data center to ensure you a successful online presence.

We stand firmly in our belief, affordable web hosting should not mean compromised web hosting.

Data Center
We operate our Cisco-powered data center out of Vancouver, Canada.

Our data center and network are designed and optimized to accommodate and enhance the high-availability demands of your mission critical websites.

Our network is connected to multiple upstream providers, all to ensure data travels in the fastest, most efficient manner possible. Our network partners are comprised of nationally recognized telecom companies who have worked with us to build and maintain our world-class network. Fully redundant core switches and routers, using the BGP4 protocol to ensure that data can be routed even in the event of an uplink failure.

We do not rely on the local power grid to guarantee uptime. Our on-site diesel-powered generators and centralized Uninterruptible Power Systems (UPS) provide power conditioning and ensure uninterrupted hosting operation. In the event of a power failure, our dedicated diesel generator will switch over within seconds to ensure continuous power. Our power systems and generators are tested regularly to ensure tip-top performance and response.

Source: http://www.doteasy.com/about-us/

Special pages


doteasy.com Facebook Cover
Website research for Dot Easy on August 13, 2016 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Starter featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel
Category : Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 1
Dedicated IP's : 0

Key Features
Free Domain Name†
1GB Disk Space
10GB Data Transfer
10 Email Accounts
PHP with 1 MySQL Database
FREE Website.com Site Builder
cPanel Hosting Control Panel
FREE Shared [...]
Plan URL : http://www.doteasy.com/web-hosting/starter.cfm
$2.98/mo.
($ 4.75 after first term)
1 GB10 GB 1 / 1
Unlimited featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel
Category : Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Key Features

Free Domain Name†
Unlimited Disk Space
Unlimited Data Transfer
Unlimited Email Accounts
Unlimited Hosted Domains
Unlimited MySQL Databases
FREE Website.com Site Builder
cPanel Hosting Control Panel
[...]
Plan URL : http://www.doteasy.com/web-hosting/unlimited.cfm
$3.98/mo.
($ 9.95 after first term)
unlimitedunmetered 1 / unlimited
Unlimited SSD 100 featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel
Category : Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Features

100GB Solid State Drives space included at NO EXTRA CHARGE
Increase website and database access performance
Optimized for database driven website such as WordPress, eCommerce

Free Domain Name
Unlimited Hosted [...]
Plan URL : http://www.doteasy.com/web-hosting/unlimited-ssd.cfm
$4.95/mo.
($ 10.95 after first term)
100 MB SSDunmetered 1 / unlimited
Linux - Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Budget Cloud featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 1000 MB
CPU : 1 Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Reseller Capability included!
Each cloud hosting account comes with:

Unlimited Domain Support
Unlimited Sub-Domains
Unlimited MySQL Databases
Unlimited FTP Accounts
Unlimited Email Accounts
Fully Managed Cloud Server
[...]
Plan URL : http://www.doteasy.com/cloud-hosting/
$48.00/mo. 50 MB250 GB ($ 1/GB) 1 GB / 1
Power Cloud featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 2 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

Reseller Capability included!
Each cloud hosting account comes with:

Unlimited Domain Support
Unlimited Sub-Domains
Unlimited MySQL Databases
Unlimited FTP Accounts
Unlimited Email Accounts
Fully Managed Cloud Server
[...]
Plan URL : http://www.doteasy.com/cloud-hosting/
$68.00/mo. 100 MB500 GB ($ 1/GB) 2 GB / 2
Extreme Cloud featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 4

Reseller Capability included!
Each cloud hosting account comes with:

Unlimited Domain Support
Unlimited Sub-Domains
Unlimited MySQL Databases
Unlimited FTP Accounts
Unlimited Email Accounts
Fully Managed Cloud Server
[...]
Plan URL : http://www.doteasy.com/cloud-hosting/
$99.00/mo. 200 MB1 TB ($ 1/GB) 4 GB / 4
Web Design Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
All-in-One Website featuresPayment Methods : Credit / Debit / Prepaid Cards
Category : Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7

Savings! More than 55% off!
Our complete website solution package includes:

A Professionally designed 5 page website
2 website apps *
Smart phone and tablet compatibility
Professional stock images
Up to 2 [...]
Plan URL : http://www.doteasy.com/web-design/
$695.00
Domains Keep mouse
over features!
Price Updated
.com .net .org .biz .info featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Price Transfer : $ 5

The domain extensions marked as "Free with Unlimited Hosting" are included as part of the Unlimited Hosting plan. These domains will be automatically renewed for you annually for as long as you’re subscribed to the Unlimited Hosting plan.

.co [...]
Plan URL : https://www.doteasy.com/domain-names/
$5.00/yr.
($ 15 after first term)

Contact information is managed by doteasy.com representatives staff@doteasy.com , Doteasy Hostmaster - hostmaster@doteasy.com [login] Claim this businessCreate a free account to manage doteasy.com listing!

Web stats

Targeting: Canada, United States
Dot Easy daily Global Rank trend
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Dot Easy Search Visits
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News

Doteasy Ups Affiliate Payments -  Web hosting provider Doteasy.com (www.doteasy.com) announced on Tuesday that it had increased its affiliate program commission payouts, which will now pay up to $70.00 depending on the service plan subscription of the referral account.Doteasy says it will pay $5, $50 and $70 for $0, Ultra Hosting and Unlimited Hosting plan referrals. The affiliate program is available to both customers and non-customers.Doteasy, based in Canada, is a Web hosting provider with over 140,000 customers. [search all doteasy.com news]

Social Networks

https://www.linkedin.com/company/doteasy-technology-inc-
Doteasy Technology Inc. (est. 2000) is a Privately Held entity having 49 followers on LinkedIn and 11-50 employees, industry Internet.
https://plus.google.com/+doteasy
Doteasy.com account is having 211 followers and 1386 plus one count. See recent Google+ Posts:
doteasy.com GPlus Icon
- [WP Plugin Update Alert] Check out the new features of All In One WP Security & Firewall WordPress plugin. Cheers! All In One WP Security & Firewall 3.7 Version Available
- For those of you who have a Joomla! website, check out this security release: Joomla! 3.2.3. Have a nice weekend! Joomla! 3.2.3 Released
- New features added to Sucuri Security WordPress plugin. Check out the details. Have a nice weekend! Sucuri Security - SiteCheck Malware Scanner 1.5.5 Version Available
Dot Easy Blog Blog added on Sep, 2011, with total 32 articles, language en-US. See recent blogs summary posts:
- How to Easily Manage All of Your Domains on One Account - Many of us own more than one domain. You may have registered a few domains with Doteasy. Perhaps, your web designer recommended a different registrar and you purchased a couple more domains with ...
- Did You Know You Can Host Multiple Websites on One Hosting Plan at No Extra Cost? - If you own multiple domains, chances are you've signed up for multiple hosting accounts as well. Many of us are accustomed to thinking that each domain name needs its own hosting plan. But, just becau
- Get on Google with a FREE Business Listing - It's pretty safe to say that every website owner's dream is to get found on Google's search results. And not only do they want their website to get indexed by Google, they want it to rank high on Goog

Domains trend

ReviewsCustomer Ratings

The quick stats of Dot Easy profile shows a note average of 5.2 out of 10, counting 59 opinions. (few listed on the top of the page)
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-anonymous- (aj@g...)
Time Hosted: under 1 month.
Global rating
DotEasy.. The Best Hosting Company with the Best Customer Service on the WWW! They have exceeded my expectations with their knowledge and abilities to provide resolutions quickly! Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I would and will, recommend DotEasy to anyone who needs an outstanding hosting company to host their domain name and/or website!
Donna Austin (-hidden-)
Time Hosted: 6 mo. to 1 year
Global rating
DotEasy helped me get this forum up and running for my daughter. I have very rusty knowledge of website creation, and DotEasy was there to fix whatever mistakes I made. Even without the knowledge, I'm willing to bet they will help you promptly and get your website working. They answered as promised (within 24 hours) and I would have been still sitting at my computer frustrated without them. Thanks, DotEasy.
-hidden- (-hidden-)
Time Hosted: over 3 years
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doteasy.com proffesionals with human face
I have been with Doteasy for many years and the team have never let me down.

They always answer my support questions quickly and never fail to sort out any issues I may have. It is terrific value. I am able to run my business very efficiently with no domain, email or hosting problems. Thanks Doteasy!
Spiro Karnezi (bmfrkind@h...)
Time Hosted: over 3 years
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Cost
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Doteasy excellent hosting company
My family, friends and I own 11 domains hosted at Doteasy, both Basic and Unlimited, since 2002 and I hereby want to thank them for an excellent service offered at the best prices by an expert and very helpful staff. I have noticed very few negative comments that I can contradict to whomever contacts me because they are published by uninformed people who donot spend a few minutes to click preferences when signing up for a domain or hosting service. There are options to choose from and Doteasy has NEVER charged anything without consent or without asking first. Please note that we have also used another service a few years ago to check and compare but ran away after the first year! Long live Doteasy.
Daniel Augustine (danaug@v...)
Time Hosted: over 3 years
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Dotes can't be beat.
The price is right at all levels of hosting that Doteasy offers. But the thing I like best is their support. Whenever I have a question, or need help because I messed up something, they have come through for me. I have a number of webs with Doteasy at various levels of service. I will not ever consider moving my webs to another service.
BuildSites (buildingwebsites@n...)
Time Hosted: over 3 years
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Cost
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Prompt assistance
I needed to upgrade the plan (for increased traffic during a festival) for 1 month only. I was able to do this and return to the basic plan once the festival was only. Doteasy staff replied to all my emails really quickly and told me precisely how to go about it - in plain language that was well written. All proceeded without a hiccup. Thanks so much.
Pratchaya (welcome@b...)
Time Hosted: over 3 years
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doteasy.com easy more than i think
I using basic hosting 7 years before upgrade to unlimited hosting. Customer service team very helpfull and answered every questions as i want to know. My website never had a problems so i would recommend it to anyone.
danusia (dnlwebstuff@g...)
Time Hosted: over 3 years
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Cost
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Doteasy is great for me!
The internet has always been the best way to have global exposure. My clients are not large companies but individuals that needed a boost into cyberspace and at a price that hard to refuse ~free! Doteasy allowed me to provide that for my clients for years. Only this year do they charge a small monthly fee for their basic service.
I have hosted over 21 websites* with Doteasy for over 15 years and have been extremely satisfied with their performance, and customer service. (*that is currently, with many more that have moved on to ad co.s that charge big bucks for their services). I am a small website builder on the side, doteasy allowed me to be all I needed to be for the people that needed me. Thanks Doteasy for everything!
'one flower' aka james francis (helpeachother@w...)
Time Hosted: over 3 years
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Cost
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Doteasy fills slot 1,2 and 3
I have used Doteasy since like 1995 and they have alllwaaays been World Class service providers. Even when i mess things up bad... they come through like marvel super heroes and save the day (my small piece of cyber-galaxy). I've tried netsolutions, register, godaddy and they made me feel aghhhhh.... violated. Doteasy is easy, robust, value priced and the staff is friendly, crazy warp speed timely and sniper like... one shot one kill dead on with technical resolutions (to issues I cause) . I absolutely adoooore and rate them as numeral uno. :) the artist 'one flower' aka james francis
Angela (ohkpup@y...)
Time Hosted: over 3 years
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No more "free" hosting
It's too bad you limit the "Time Hosted with..." field to "over 3 years". I have been with them since they first came into existance. Their strength has always been price, never support. I maintain several very basic, very low-traffic websites myself that rarely change. I do the html, etc, and use no email with them, etc. I've always renewed my domains 5 years at a time and so forth and paid nothing else otherwise. Now Doteasy is forcing us to begin paying over $20/year for basically nothing, since I essentially never use anything they offer. There is no "free" hosting at Doteasy anymore. And even though I have several years to go on my Domain life, they want to force me to start paying for something I don't even use. The worst part though is the incompetence of their online service staff who seem incapable of answering a question and can only repost irrelevant information that has already been sent to me in pro forma emails. Very disappointing, especially after being with [read more...]
Margie Sejbl (msejbl@y...)
Time Hosted: over 3 years
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cheap, fast, reliable
At the lowest price, this group provides support by email only. The amazing thing is that almost every problem is solved the first time out of the box.

Fantastic service, really, cheap rates and no problems with any of the websites I manage. I recommend that all my clients use DotEasy. For the web designer, there's a way to access all the sites I manage through one interface without worrying about everyone's password.

Free domain hosting and under $2 per month.
Sandra Dusconi (sandra@s...)
Time Hosted: over 3 years
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Cost
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Never any problems with Doteasy
Doteasy has never been down unexpectedly in the 10+ years that I've been using them. If they are planning on doing maintenance, they have always let me know. I have always been able to access my site, and my webmail.
Whenever I've needed help on anything, their support has always responded quickly, and have been able to help me with whatever the issue was. I would recommend them to anyone (and frequently do).
-anonymous- (director@V...)
Time Hosted: over 3 years
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Doteasy has the best price for extensive features!
I have had over 12 domains registered and hosted at Doteasy, their broad selection of different hosting packages always have an option that fits each websites needs and price points. Prior to working with Doteasy, I had several support issues with other hosts and registrars, but Doteasy's service has always been impeccable, with great value for your money! Go to Doteasy.com to register your site right away - they're the right people!
Jack (angavar@y...)
Time Hosted: 1 to 2 years
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Doteasy trick, scam and defraud.
WARNING!!! Stay away from Doteasy. After getting your credit card details they will swindle you out of every dollar they can get. They will lock up your domain names, (this is never obvious until you actually try to transfer your domain name away from them). They will deduct hidden charges you didn't know about, and charge you a huge fee (we were charged over US$100.00) for giving you back your own domain name if it happens to have expired, even for one day. They are fraudsters, swindlers and tricksters of the worst kind. They ripped us off and they will rip you off.
irmasstudio (irmagol@y...)
Time Hosted: over 3 years
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Love you service guys. So comfortable teamo have website with you
This company is so supportive and so friendly. Love their website creating tools and their friendly tech support team. Ask them anything you want. You will get all kinds of help from them. Thank you guys
Nik Bramblett (nik@n...)
Time Hosted: over 3 years
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Outstanding service, better features
I had not heard of Doteasy before going to work for Morton Amusement a few months ago... they've been using shared hosting with them for several years... I mostly have experience with the "big guys," and frankly, this is MUCH more attentive, better features, and about the same price. I've done a LOT of work enhancing the company's web presence, and I've needed some server support for several scripts. They've been quick, very responsive, and helpful. They provide good advice and aren't clueless like a lot of first-line tech support folks. Totally recommend!
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Been using it for years! Always satisfied. Very efficient and inexpensive.
I can definitely recommend it to others.
edgaremo (eremolina@n...)
Time Hosted: over 3 years
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doteasy.com is the best
I have had my website up for over 4 years and ever since the beginning Doteasy has always been there when ever I run into any problems with my site. Always courteous and very professional they have helped me solve all my problems. Whenever I need to create a website I always choose Doteasy as my host.
Thank you Doteasy.com
David Short (david_short@d...)
Time Hosted: over 3 years
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Very satisfied
Doteasy has been front and centre for my websites, providing great tools, responsive support and non-intrusive site development/help.
N2GR8 (n2gr8@n...)
Time Hosted: over 3 years
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Terrific support for free hosting!
I have had a website with a free, basic hosting service provided by Doteasy for more than 5 years. During this time, I have been impressed with the improved uptime, lack of ads, and increases in storage space and bandwidth. Even though I am a senior citizen, albeit with good tech skills, I find it very easy to use the cPanel as well as to manage my site by ftp. I rated the cost a 9 instead of 10 because of the somewhat high price for domain name registration that is required to be by Doteasy with a basic plan.

The one feature I found lacking from the cPanel for free hosting was the ability to password-protect files and directories. The Doteasy tech support team was very responsive and helpful to me over a period of days in providing clear directions and a link to a utility to help me add password protection myself to a directory on my site. I am using this directory for developing drafts of pages. I would have given the Hosting Plan Features a 9, rather than a 10, if I had [read more...]
Donald Parkes (daparkes@s...)
Time Hosted: over 3 years
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Almost perfection
In my dealings with DotEasy, I have never had any contact problems, and any issues have been dealt with pronptly. The only nitpick I have is the Candian Funds paid are well above the international exchange rate for the US amount stated.
Patricia Broderick (ladyharley@l...)
Time Hosted: over 3 years
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Best hosting company so far
doteasy.com They have always been there to answer questions and help. I've been very pleased with them and have not noticed any down time for the website.
eaguirre (eaguirre@a...)
Time Hosted: over 3 years
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The folks at Doteasy have been Awsome from day 1 and I have been with them for 10 years now. Their tech support is rapid, clear and to the point. They not only explain in "Plain English", but also provide links to answers and relevant information.
Mollie Pritchett (pritchett.mollie@g...)
Time Hosted: 2 to 3 years
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doteasy is a great host
Doteasy is a great host if you are building a simple website. It is easy to navigate and understand what is going on. The price is right for what you receive.
maria (-no email-)
Time Hosted: 1 to 2 years
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Doteasy is terrible and misleading
Doteasy charged my credit card with an un-authorized charge after they sent me an email saying my domain will expire in 5 days if I didn't renew it. I didn't because I wanted it to expire, but they charged my credit card any way and refuse to reverse the charge.

I will never do business with Doteasy again. They are untrustworthy and their software and hosting are very poor.
Anatoly (ababkin@n...)
Time Hosted: over 3 years
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Realibility and support reaching zero
We were doteasy customer for about 5 years and with every year service get worse and worse, so we finally deflected to a more reliable hosting company.

If you running website that nobody cares about and it is ok for you to be off-line for a few days, then you can consider this company for yourself.

Otherwise consider the following experience:

Security of doteasy shared server were bridged twice in past 6 months

Doteasy customer care replies 1 time in 24h for tickets. So any issue you may have can be resolved only in 2-3 days or longer.

Doteasy may take action to disable accesses to your site while stay unreachable to resolve the problem.

Last thing I want to mention that Doteasy bills in Usd and keep using exchange as 1.3, so make sure that you billed what you expect, not 30% more.

Overall it is hard to recommend this company any longer, even for non-critical hosting.
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
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Cost
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Happy Doteasy customer
My experience with Doteasy is good. I am using their unlimited hosting account and it’s quite fast while visiting locally (I am in North America).
I saw some comments in regards to their business practice and concerns about violating ICANN policy. Well, I guess if they violate any ICAAN policies, they would have been out of the industry already.
An one-sided negative comment from a previous employee at Doteasy makes me wonder if his/her comment is based on job termination?!....just my 2cents.
Former Doteasy Employee (doteasyemployee@g...)
Time Hosted: 1 to 3 months
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I WORKED AT DOTEASY, STAY AWAY FROM THEM
Doteasy engages in illegal billing and business practices. They will charge your cancelled account without consent. They do not follow ICANN policies be warned. I worked there, and I was DISGUSTED at how I had to lie to customers and basically make excuses on why we cannot transfer their domain name.

If a customer changes their contact information on the domain, they cannot transfer the domain away from Doteasy until after 60 days. So basically, you are FORCED to renew with Doteasy. If you want to transfer your domain name before expiry, they will keep the ball rolling until it expires, and then tell you it has expired, so you cant transfer it and you are required to renew, which is a 60 day lock.

If you attempt to dispute charges via your bank. They WILL charge you a hosting chargeback fee.

Be warned and stay the hell away from Doteasy / In2Net / Dollarhost (they are all the same company).
Community Orchestra (yi_otter@y...)
Time Hosted: over 3 years
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Avoid this black hole of hosting at all costs!
Terrible service, continual surcharge fees, administrative service mixups which will take years to resolve - there is nothing "easy" about Doteasy. Doteasy offices are located in Canada, so plan on some pricey FedEx fees while you try to regain control over your domain.
Jeremy Lawson (itsmejeremy@g...)
Time Hosted: over 3 years
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Doteasy is horrible!
Doteasy is horrible if you want to transfer your domain & hosting away from them. I logged in and got the authorization code & initiated a transfer of my domain before it expired. I got a notice from the new registrar that the transfer was successful, followed a few minutes later by a message saying the transfer failed due to a lock status. I messaged Doteasy about the domain lock, but they did not reply until after my domain expired. I clearly checked the lock status of my domain when I was getting the authorization code and it showed to be unlocked. After the transfer failed I checked again and it showed to be locked. Doteasy refuses to unlock it now unless I pay their "domain release fee" which is the same dollar amount as renewing and hosting for another year. I've already paid for another registrar & host and do not want to do business with Doteasy any longer. Repeated messages to support & a phone call have failed to resolve this issue.
Jeff Smither (support@j...)
Time Hosted: 1 to 3 months
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Signed up for services in September and began implementing in November.
Once My website become active things suddenly stopped working. After many hours of investigation, I submitted a support request to DotEasy. They responded by informing me my script couldn't release resources and was causing trouble for the server. I checked my code for an extended period of time and could not find any errors or reasons why resources were not released.
After many days and attempts by Dot Easy support to sell "partner" services and hourly dubugging services I figured out there was NO problem with my script. DotEasy was simply not capable of providing shared hosting services.
When they would not enable my website I requested a refund. They refused.
Although their support responses were within a day, the content of the support response was lacking. It's also unacceptable to bring down a site without warning or notice the action was taken. Nobody can run a business when the hosting can [read more...]
doteasyscam (eric@c...)
Time Hosted: over 3 years
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Beware of Doteasy. Very bad business practices & the worst in customer service. If you are considering them for domain registration or hosting services you'd do better to stay away from them. If they are your provider transfer ASAP #doteasysucks
Eric Tulin (eric@c...)
Time Hosted: over 3 years
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"Beware of Doteasy. Very bad business practices & the worst in customer service. If you are considering them for domain registration or hosting services you'd do better to stay away from them. If they are your provider transfer ASAP #doteasysucks"
Ian G (goozyguy@h...)
Time Hosted: 1 to 2 years
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Several times I've requested they stop billing me for service they no longer provide. I've even emailed back showing them emails I've had with their customer service. They requested my username and password to stop service, I sent them this (though wonder why since they are corresponding with my email address in their billing records). I'm still getting billing emails... seriously, how does one stop service with these people!

They even sent me a link, for a web email to fill out... I wrote a long email, only for the form to tell me that th domains do not exsist, erasing EVERYTHING I wrote down.

As for their service, their folks seem to be incompetant as well!

Doteasy.... eh, NOTSoEasy!
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
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Doteasy is easy to learn and has great customer service. I just think I am ready to move on to a site host that has more to offer.
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
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There are some things about their dashboard I liked (there's my only positive about them). But trying to leave DotEasy has been anything but easy. I've moved domains away from GoDaddy and register.com with no problems. But DotEasy made it frustrating to simply close a hosting account or move a domain. Additionally, Dot Easy carries an F rating by the BBB in CAN. As one reviewer states, read the fine print and be aware they will use any loose end to continue charging your account. Lesson Learned: Had we seen their reputation from the BBB before hosting with them, we would not have given them any business at all.
Steve (-no email-)
Time Hosted: over 3 years
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I find people generally only come on sites like this to complain not to offer praise.For the service they offer at the price i think they take some beating
Mattymatt (mattymatt@g...)
Time Hosted: over 3 years
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My experiences with DotEasy's customer service is mostly negative. Their knowledge base is hopelessly out of date, with instructions for long-expired software. The people who respond to tickets have never gone out of their way to resolve problems for me, instead offering excuses for why it's not their fault.

I had a problem with my mySQL tables getting erased and lost of all of my Movable Type data. They said it wasn't their fault because they don't support Movable Type -- even though that would have nothing to do with my database getting erased.

I'm paying for a plan that includes PHP5 but they're only giving me PHP4. I complained, and they said that I'd have to pay a hidden surcharge to access certain features -- even though I'm already paying for them.

Dealing with DotEasy has been a pretty unpleasant experience. I'm in the process of moving all of my sites over to DreamHost, which has been much more accommodating.
DOTEASY NEEDS TO GO! (-no email-)
Time Hosted: 6 mo. to 1 year
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Read the FINE print.

Read ALL your emails.

Do NOT use your VISA card that is linked to your checking account!

They are located in Canada. Make sure you know this before doing business with them if you are in the United States. You will be charged an exchange rate.

They have an AUTO RENEWAL POLICY for their Web Hosting Service.

They have a DOWNGRADE FEE.

They have a CHARGEBACK FEE.

They will NICKLE and DIME you!

So, while you are happily going along with $0 web hosting and it comes time to renew your domain, it's also time to make sure your web hosting stays at $0. If you cancel your domain, they then trap you by charging you $23.54 or $22.54 or $22.10, whichever version they decide to charge you.

Guess what? It's all protected in their TOS!

So, if you have to have Doteasy because you don't believe all of us complaining ex-customers or stuck-customers, just make sure you READ EVERYTHING and do NOT and I repeat do NOT provide your VISA card if it is [read more...]
Ceeman (cforbus1@g...)
Time Hosted: 6 mo. to 1 year
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They suck so bad... DON"T USE THEM. Fricken domain hijackers! It is the worst service I have ever seen. Never in all of my technical years have I been held hostage on a domain name.
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
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People that have a bad time have more incentive than the ten of thousands happy customers to bitch and complain about service.
bill (bill_9801@h...)
Time Hosted: over 3 years
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I don't know why the commenter's below have chosen to leave such negative comments about Doteasy. I have had nothing but quality service from them over the years. Perhaps they are trying to damage this good company's reputation because they didn't get their own way.

I don't really need a refund guarantee for the web hosting Doteasy is providing to me, since the price of that service is FREE. Plus if you look at the terms and conditions of other providers you will see almost all of them have similar clauses regarding refunds or a lack thereof.

Yes, my domain transfer to them did take 7 days, but I was actually surprised when I found out that this was actually the bare minimum amount of time required for a domain transfer to occur because there is a mandatory 7 day transfer confirmation period for domain transfers. Plus it wasn't really Doteasy's fault that I forgot to ensure that my domain was unlocked before I started the transfer.

I renew my domains with them for 5 years [read more...]
AC (alecre@h...)
Time Hosted: 1 to 3 months
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- Rude customer service reps who WILL NOT fix your problems
- Hidden charges for the domain
- NO REFUND policy
- "It's your problem" attitude

STAY AWAY!!
Clare (grasshopperfilms@h...)
Time Hosted: 2 to 3 years
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I have been trying to get Doteasy to release my domain to my new registrar since the 22nd February when I entered the correct authorization code (it is now the 11th March). I would advise anyone who is with them to allow at least two months to avoid any transfer problems. My business website and e-mails are now down and I have had to contact them numerous times. I have not been able to activate the DNS transfer either.They are now stating it may be another five days and as they are not open over the weekend, this translates in reality to seven days! I transferred another domain name at the same time from another provider and the process took four days and was completely painless. I cannot urge people strongly enough to keep away from Doteasy. I have also noticed that KingKoopa is very active on noticeboards trying to dispel the negative comments by actual users of Doteasy. He or she seems to work either for Doteasy or its PR company, both need all the help they can get. STAY AWAY [read more...]
Lsmith (larran4@h...)
Time Hosted: 1 to 3 months
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Good ole Doteasy..This is the worst experience I have ever had on the web. Our 501C3 NON-PROFIT CHARITY was ripped off by these animals.$466. because of a dispute over the exchange rate which they trick you into. I asked for a dipute, And we were correct, our bank recharged the correct amounts to them . Then they locked our accounts and would not turn them back on unless we were to pay an extra $125 re-activation fee plus a $25 bank fee for each of our three accounts. Extortionist. I hope I can get the word out. They never returned our money and we did not have the extra $200 to get things reactivated...So they have our money, and we have Nothing. Thanks dotsleazy !
Paul (-no email-)
Time Hosted: over 3 years
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It is no wonder doteasy doesn't have a telephone number...they're hiding! After years of rotten service my organization is giving up on them...Problem is that over a week's worth of effort has not gotten them to take down our existing websites so that we can post new ones via a different provider...and we own the domain names!

Be warned one and all...STAY AWAY FROM THESE PEOPLE! You will spare yourself a terrible time and an exercise in frustration. I feel like I've been dealing with the MacKenzie brothers - HOSERS!
unsatisfied and changed hosting (sagemonkey77@y...)
Time Hosted: 2 to 3 years
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I was on a paid hosting account with these pundits for nearly three years. I noticed a lot of downtime, but I was always too lazy to change my hosting. I chose this company mainly because they were offering the best packages for the best cost IN CANADA. I won't make that mistake again. The features weren't too bad (all of their modules, Perl, CGI, etc., were up to date), and they had a mysql and phpmyadmin built into their VERY confusing control panel. Their version of offering scripts was providing a list of guestbooks, blogware, counters, etc. that you could use if you happened to visit the respective site and download them for installing them on the server. There are no automatic scripting like Fantastico, or anything like that. It should also be mentionned that when I finally made the move to another webhost that neither the site backup which I made from the admin control panel, nor my database dump worked when I tried to import them into my new hosting (both were [read more...]
Igor Nevernov (igor@n...)
Time Hosted: over 3 years
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Avoid! Doteasy is not free. They lock your domain and you have to renew it with them. The renewal is nearly triple than other registrars ask, so you pay for your “free” hosting more than with other providers.
If you try to transfer your domain they will not release the authorisation code and will not reply to your support requests. You can be official owner of the domain (and you have also some responsibilities) but the real owner of your domain is Doteasy. Call it “free hosting” … :-/
Dee (na@n...)
Time Hosted: over 3 years
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Doteasy STINKS. I highly recommend that you not use their service. Poor customer service when there is a problem. The staff seems to disappear and do not want to return emails when there is a problem, and the problems are getting worse and worse each day now. When they do answer emails they don't answer your question and don't seem to know what they're doing. They have also lied to me on several occasions. AVOID THE COMPANY AT ALL COSTS.
Emmanuel Segui (emmanuel@v...)
Time Hosted: 3 to 6 months
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Hi,

I have just one word to say.. PLEASE don't any or buy anything from them.
Joe Valace (joev@b...)
Time Hosted: 3 to 6 months
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About two weeks ago I my website was down for about a day. I contacted Dot Easy via email, since they have no telephone available, and received a response the next day. Their customer service rep told me that nothing was wrong and that he "could not duplicate" the problem I was having. I asured him that my site did not have any traffic that day in question.

I'm not satisfied with their service or network performance. I plan to leave their hosting and move elsewhere. I don't recommend this company.
WD (fersur@g...)
Time Hosted: over 3 years
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Server outages are becomming more frequent and of a longer duration. Customers can't access web site and I can't send/receive pop3 email.

I am beginning to question if this host is worth the cost (free). Upgrading to paid hosting would make no difference since the entire ISP is down.
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
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I have been trying to get in touch with this server to transfer my domain for some time now and have been unsuccsessful, this company is awful and don't even respond to the questions asked. They SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Asthon Lane Group, Inc (-no email-)
Time Hosted: 1 to 2 years
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Fairly reliable BUT when there is a problem their service is horrible!! Currently our firm's email has been down all day and Doteasy's online help hasn't been active and they are not responding to emails. This happened only once before, but it took a whole day to get in touch with them to fix the problem.

Bottom line, it is economical but when something goes wrong, they are nowhere to be found.
Rebeca Alvarez (rebe_a@h...)
Time Hosted: 1 to 2 years
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Doteasy's web hosting is awful. I know now why some of their web hostings are free. The thing is that now not even their web page is working, my office email account is down, I don't have a phone number to call them. Bad experience. Not recommended.
Felix Castillo (Felixcastillo@y...)
Time Hosted: over 3 years
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Free hosting (I have six sites) including www.thomaspaine.com, www.kefir.org and www.bookwarren.com
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