Aplus.net negative review #25416 by -anonymous- on Aug 2013
Aplus.net got a negative review on
-anonymous- ( -no email- )
aplus.net - still pathetic after all these years
I have been with Aplus.net for over 10 years, principally as a domain registrar, and more recently (last 7 years) as a share business plan customer. I have always felt that the company based in Overland Park, Kansas, had a very bad attitude towards customers, and I have been forced to file at least one BBB complaint. When the tech support was taken over by a Canadian company, the quality of support noticeably improved; however, the canucks are very limited in what they are permitted to do and are restricted, essentially, to the same level of access as the customer - i.e., using the control panel.
Specific complaints:
1. Poor security. Passwords are limited to 8 characters for email accounts.
2. Aplus requires you to give your primary account password to verify identity when contacting them for support, and they have done away with challenge-reply verification.
3. Support is unable to answer basic questions like what version of phpBBB the hosting plan supports. I had to escalate that question to Tier II, but never received a response.
4. I attempted to cancel my hosting plan when it expired, but was advised that support was not bale to cancel it for me, and that I had to follow a convoluted procedure (must email them from the admin email account only requesting cancellation). When I did not pay for the renewal of my shared business hosting plan, they blocked access to the control panel to manage my domains. Of course, Tech Support was unable to advise me of the status of my domains, as they only had access to the same control panel I was blocked from.
All in all, APlus.net doesn't care about its customers. The support is very limited, and security is a joke.
I have been with Aplus.net for over 10 years, principally as a domain registrar, and more recently (last 7 years) as a share business plan customer. I have always felt that the company based in Overland Park, Kansas, had a very bad attitude towards customers, and I have been forced to file at least one BBB complaint. When the tech support was taken over by a Canadian company, the quality of support noticeably improved; however, the canucks are very limited in what they are permitted to do and are restricted, essentially, to the same level of access as the customer - i.e., using the control panel.
Specific complaints:
1. Poor security. Passwords are limited to 8 characters for email accounts.
2. Aplus requires you to give your primary account password to verify identity when contacting them for support, and they have done away with challenge-reply verification.
3. Support is unable to answer basic questions like what version of phpBBB the hosting plan supports. I had to escalate that question to Tier II, but never received a response.
4. I attempted to cancel my hosting plan when it expired, but was advised that support was not bale to cancel it for me, and that I had to follow a convoluted procedure (must email them from the admin email account only requesting cancellation). When I did not pay for the renewal of my shared business hosting plan, they blocked access to the control panel to manage my domains. Of course, Tech Support was unable to advise me of the status of my domains, as they only had access to the same control panel I was blocked from.
All in all, APlus.net doesn't care about its customers. The support is very limited, and security is a joke.
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