aplus.net review25 user reviews, 0 support responses, 0 testimonials, 7 products, 1 promotion, 4 social accounts, 59190 domains, 52824 hosted, Alexa #160163, listed 2005 (#2625)
Most Recent Customer Reviews
I have a small website for a condo association. I was using basic directory security where if the user doesn't have access then a dialog box pops-up asking for the user name and password. They dropped the security leaving the secure directories completely open. I have no idea how long this was going on but they dropped my security! The issue has been given a ticket number so god knows how long they'd leave my site open while their discussing the problem. I'm deleting the sensitive content and going to start scanning the internet for a different web services provider.
I have been with Aplus.net for over 10 years, principally as a domain registrar, and more recently (last 7 years) as a share business plan customer. I have always felt that the company based in Overland Park, Kansas, had a very bad attitude towards customers, and I have been forced to file at least one BBB complaint. When the tech support was taken over by a Canadian company, the quality of support noticeably improved; however, the canucks are very limited in what they are permitted to do and are restricted, essentially, to the same level of access as the customer - i.e., using the control panel.
1. Poor security. Passwords are limited to 8 characters for email accounts.
2. Aplus requires you to give your primary account password to verify identity when contacting them for support, and they have done away with challenge-reply verification.
3. Support is unable to answer basic questions like what version of phpBBB the hosting plan supports. I had to escalate [read more...]
e to [read more...]
At Aplus.net, our mission is to provide everything for your business online, from domain name registration to every type of web hosting and design. We provide marketing and online advertising services as well as search engine optimization and ecommerce. We offer the reliability and scalability of big business solutions at a small business price, taking the burden of IT development and support off of your shoulders and onto our own, giving you the freedom to focus on what you do best: innovating and improving your core business functions.
Aplus.net takes pride in offering everything you need to start and grow your business online including shared hosting, dedicated server hosting, web design, marketing and online advertising services, search engine optimization, ecommerce solutions, and domain registration. Check out the Aplus.net Advantage and find out why we are the best choice in an online business hosting solutions.
* More than 250 employees worldwide
* More than 100,000 customers
* More than 400,000 Domains registered
* More than 113,000 Websites designed just since 2003
* Microsoft Gold Certified Partner
When you partner with Aplus.net, you get the benefit of industry-leading technology and superior performance. Maximum security, redundancy, performance capability, and our own highly skilled staff of experts maintain and monitor our data centers 24/7/365, including weekends and holidays, to ensure your Aplus.net services are always there when you need them. If you make the call, somebody always answers the phone! Almost two decades of high-tech experience provides you with world-class hosting services from experts you can trust.
All technology and infrastructure is ours. We don't outsource anything. Both are fully optimized for speed and security.
Aplus.net Data Center Overview:
* Back-up diesel generator
* 2 layers of redundant power systems
* 14,000 square feet in San Diego; 25,000 square feet in Phoenix, AZ
* Fire/flood protection
* Security card controlled access
Brand Name Hardware & Software
We do everything in our power to make sure that you never have downtime due to hardware failure. We use state-of-the-art, brand name technology, and a variety of hardware platforms and software services to accommodate different kinds of sites and services: Intel, Cisco, Microsoft, Unix, Linux, and Red Hat (just to name a few).
All of our data centers have 24/7/365 security and surveillance, 24x7 network monitoring, up-to-date fire suppression systems, and power backup systems in place to ensure your website stays up and running, even if the local power utility fails. Both facilities have redundant HVAC systems to maintain temperature and humidity levels, helping to ensure that all systems operate at optimum capability.
We guarantee that our power and HVAC systems will be available and functioning 100 percent of the time (with the exception of customer maintenance requests and necessary scheduled maintenance, which generally occurs no more than 4 times per year, performed during off-peak hours and with ample notification beforehand).
The Aplus.net Advantage - Everything for Your Business Online
Our mission is to provide a versatile and dependable one-stop online hosting and marketing shop for the small business entrepreneur, and eliminate the need for you to deal with a host of different online vendors. We don't outsource any of our services to overseas companies. We offer high quality web hosting, web design, domain name registration, and online marketing to help lead your business to online success. For dedicated servers and managed hosting solutions, please visit our partner company, Codero
24/7/365 Worldwide-based support
Many companies claim customer service is a top priority. We prove it with LIVE 24/7/365 Worldwide-based support.
Aplus.net has been featured in the top U.S. business and technology news outlets, including Forbes, Entrepreneur, PC Magazine, ABC News, the Christian Science Monitor, and many more. Read about Aplus.net In the News.
Dependability Through Longevity
Aplus.net has been providing Internet services since the commercial start of the Internet in 1995.
You manage a business, so you probably have a lot to worry about. But at Aplus.net, we believe that the safety of your data shouldn't be one of them. Our world-class technology and infrastructure and top-quality climate and fire controls offer comprehensive data protection and peace of mind. We also perform incremental backups of your data on a regular basis.
In addition, we are VISA CISP Compliant to help ensure that your data is safer than ever! VisaCISP Compliance is a validation process that's designed to provide maximum credit card transaction security. As a CISP compliant provider, Aplus.net is proud to offer a higher standard of protection for all credit card transactions you have with us. This means that all credit card payments you make to Aplus.net are safe and secure. We make sure that all credit card payments between you and Aplus.net are securely received and processed and that your credit card information never passes through any other vendor network. In today's fraud-heavy climate, you can rest easy knowing that Aplus.net's VISA CISP Compliance means that all credit card payments you make to us are safe and secure.
Our fully modernized, state-of-the-art data centers in Miami, Toronto and Dublin use highly reliable, premium technology providers. Our multiple storage sub-systems use Network Appliances (NetApp), Blades (HP), RAID4, in addition to load balancers and servers to securely host all customer website content. Our core network is built on Cisco 6500 switches using the latest Supervisor 720 engine. We use a clustered-design methodology. Simply put, our network is built to provide your website with ultimate performance and high availability.
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In celebration of its anniversary, Codero is offering a free remote console with any new server purchase. Remote server management is a convenient way to control a server from anywhere at any time. The remote console is free for the life of a server after a $25.00 setup fee. The limited-time promotion is good while supplies last.
Codero currently has more than 6,000 servers in use with 24/7/365 technical support. The veteran support staff has an individual average of five years in the hosting industry, including Fortune 500 enterprise experience. Customers worldwide rely on Codero to provide them with a flexible and scalable hosted ... [search all aplus.net news]
Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Account started from August, 2008, having already 7148 tweets with 1761 followers and 680 friends. See recent tweets:
About: Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Aplus.net account is having 341 likes, talking about them 92 peoples.. See recent facebook statuses:
About: We specialize in helping small businesses create online buzz with webhosting, website design, web marketing and domain registration.We strive to give you the tools you need to create the business you havealways dreamed of! Products Domains RegistrationWebsite Hosting Business Email Online StoreWeb Tools
Aplus.net account is having 24 followers and 25 plus one count. See recent Google+ Posts:
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If I am going to spend money for poor service. I may as well go someplace else where I can get service for less money.
"We do not offer prorated refunds on any of our services." This was from
Manager, Escalations and Retentions
APLUS.NET, a Deluxe Company
Do not use this service!!!!
Ahora parece que han cambiado de servidores y que incluso han subcontratado alojamiento con algún otro proveedor.
Ha cambiando el Panel de Control, han cambiado las rutas de alojamiento, ha cambiado el Webmail. TODO A PEOR
Ahora incluso ha dejado de funcionar el envío de formularios mediante PHP en 7 formularios que tengo funcionando.
No dan respuesta, simplemente me dicen que no hay cambios en su Sistema y que hable con mi web-designer.
Resulta que soy yo el web-designer.
Mis formularios han estado funcionando todos estos años y no he tenido que tocarlos. Ahora el comando PHP mail(...) no ejecuta su cometido. Y SIN EXPLICACIONES.
Ya me estoy buscando otro proveedor.
But as time went on, my view started to change for the worse:
As many people with aplus.net, people used to send me emails I never received. When asked about it, all support could say was, well, it has been received by our server so it should be with you shortly... and guess what? It never did.
Then they decided to add captcha feature to their form processing software. I have never seen such a bad integration in my life. After clicking on the submission form, customer were taken to a totally blank page with captcha on it... They couldn't care less about respecting the look and feel of your website! I complained about it but they said that I should install my own script... A nice way to say f@*! off, we don't care what you [read more...]
Not only did I never get to use my dedicated server or any services but now I lose my money too. Sorry you should change your name from Aplus.net to FPlus.net, worst service Ive ever been exposed to. Just a bunch of thieves.
Thanks again Fplus.net
When you call the their tech support, they will tell you they don't know anything about their outage, and telling you to go somewhere else if you are not happy about their service, their up time is terrible and non guaranteeable!!
I want to get out their service once the Holiday sesson is done! I am so fat up with them!
This is what is on their site
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 11:43:43: jennys: let me check
2007-12-03 11:44:09: jennys: your server is still in our old data center
2007-12-03 11:44:13: jennys: there is a list of servers that we will move today but yours is not in there
2007-12-03 11:44:16: jennys: we move to the new facility first the servers using highest traffic so the bandwith can be shared better in the old data center
2007-12-03 11:44:21: jennys: you can contact us tomorrow for further information what servers will be moved
2007-12-03 11:48:27: [read more...]
They keep quite about downtime hoping no customers notice... Stay clear of them!
This a testimonial to their capacity to keep your business up and running. By now my company has lost a few thousands of dollars of orders . I am looking forward to seeing what they will be offering to compensate for their failing. Reading the other posts i am not to hopeful. By the way, I also had charge issues. A couple month ago, they debited us twice.
I am taking my business elsewhere as soon as my IT team has the bandwidth to migrate our servers.
They charge your credit card for services you don't order.
The last week it has had 12 hours downtime on the network itself. 4 + 4 + 4 = 12 hours. The server has been fine, but their network sucks.
The support has no clue about when and how they will fix their serious quality problem.
They claim a 99.99% uptime. They don't live up to that. Aplus.net is a fake. Just avoid them.
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