EUserv review4 user reviews, 0 support responses, 0 testimonials, 4 products, 1 promotion, 4 social accounts, Alexa #624667, listed 2008 (#11798)
Most Recent Customer Reviews
They blocked my server with 11 VPS inside, because they detected a spam section from one of my ips, but the IP involved in the Spam report, was not mine!
1 hour to reply, otherwise they lock all.
Finally I got all VPS offline for a lot of hours and they haven't replied in time, they never get back with explainations or something else, the bad provider we had!
Stay away from them, totally disappointed for the missing support!
I've used several of their "Misurfi" servers (that's the name they give to their low-cost servers) since summer 2013.
In the first server, one of the 2 RAID 1 hard drives eventually got damaged, and the support only suggested to get a new server (instead of simply replacing the faulty drive, which I believe RAID 1 is for), hence my low rating for customer relation. The replacement server came with... a faulty drive too, but it was promptly replaced with another server with twice the RAM at no cost, to make up for the trouble.
And finally in summer 2014 they ran a promotion (it seems they do so every summer) so I switched server again and I've been using it since that time with no major issue. There have been 2-3 network outages caused by DDoS attacks though, lasting a couple hours to half a day.
- They are usually quite responsive on their support forums
- The control panel is definitely vintage, and there are bits of untranslated German here and there... but [read more...]
We ordered a virtual machine that was said to be available within 24 hours. During checkout, there is talk about 'upto 48 hours'. Well, okay, fair enough.
Three working days later, I pick up the phone the enquire about the status of our server. They tell us that delivery of the server will take at least another week. We can't wait that long. They tell us that in order to cancel the server, we need to send an email. So that's what we do.
We get a reply by email that we were misinformed: the estimated delivery date for the server if the next working day. And the server can no longer be cancelled. We reply by insisting the cancellation, because in the meantime we already ordered a server elsewhere. And besides, the web interface still states: 'Order is ready for processing but can be stopped still.'
Apart from automated emails demanding that we transfer more money to them, this is the last we've heard from them. Despite quite a number of emails from us politely asking them to [read more...]
About EUservAfter a long preparation time the hosting - brand "EUserv"was founded in January 2005. Euserv operates as a web host of dedicated root servers, webspace and domain budget-conscious users. Meanwhile, EUserv also offers dedicated server and high availability services for professionals. EUserv Internet is a division of ISPpro Internet KG
55 000 residential and business customers
155 000 customer contracts
50 000 domains
65 000 sites hosted on shared hosting
two of its own data centers
own network of 350 Gbit available (max 3.2 Tbit possible)
eight on-net locations and POPs
24x7 network operation center
more than 150 telephone calls handled per day
more than 400 tickets per day worked on email
more than 10 years experience in web hosting and server business
Press info (EN) https://www.euserv.com/en/company-info/press.php
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Don't touch EUServ! At the beginning of september 2012, I rent a new dedicated server from this company to be able to serve different things like multiple web sites, some self-made projects and a minecraft server.
Right after my server became active, I selected Ubuntu as operating system. The control panel (which is worse than most other companie's control panels), which seems to be thrown together out of code snippets found on the web, told me: "The first initialisation of your server usaually takes up to 48 hours."
Nothing happened after 24 hours and I contacted customer support using the EUServ customer forums. While waiting for an answer, I read through the threads and noticed that EUServ employees provide private information about customers in the public (like non-paid hosting plans).
After a short time, I got my answer and got told that the operating system installation image I selected is buggy and that they initialized my server manually. I selected a non-RAID [read more...]
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