😠 After a server malfunction we were told we had to move to a different server. After the move the support staff has spent 3 whole days, and counting, trying and failing at setting up new symlinks and pointers because they had failed to include these in the backup process.
They claim their support center responds after 1 hour, they ignored me for 15 hours straight. They have still not corrected the issue, even after claiming it has been fixed.
When shit hits the fan this host shows its true face. If you rely on your webshop, don't host with SimpleHelix. I'm moving ASAP.