Simple Helix review6 user reviews, 0 support responses, 0 testimonials, 15 products, 0 promotions, 5 social accounts, Alexa #202994, listed 2008 (#10480)
Most Recent Customer Reviews
Simplehelix are not able to comply with "simple" requests that are asked of them e.g. delete a link to a ticket they have not been able to provide any details as to how long these are active for or when these will be deleted, they have not escalated the matter higher and simply close the ticket without a response.
Simplehelix.com is NOT a world class hosting solution!!! 10X faster Magento hosting means nothing when your server is down for three days due to VMS server failure. There is no Enterprise Managed Backup in place as promised from the company! Their poor service has caused a major loss of revenue and a halt to everyday business. No e-mail, no data, no working website… This is no minor error on the part of simplehleix.com it is a critical one and I highly recommend not investing in their product and if you have already move to a new host.
About Simple HelixSimple Helix is all about performance!
We are a top-grade enterprise hosting solutions company located in the heart of Los Angeles, CA.
Simple Helix is an advanced web hosting company specializing in eCommerce solutions.
Simple Helix is run by an enthusiastic young team of IT professionals, combining long-term hands-on experience and business insight to deliver top web hosting services, backed by cutting edge technology and first-class customer service.
Over 7 years of professional experience in the IT industry
Managing over 1,000 servers across 3 data centers
Privately owned (no venture funding)
99.99% uptime SLA
24/7/365 on-site staff (including phone, chat, and email support)
The most optimized infrastructure for Magento
Accommodating more than 100,000 domains and counting
Powering 30,000 Magento e-Commerce stores and growing
Global client base supported by our 100% U.S. based staff
Simple Helix’s primary data center facility is located in Huntsville, Alabama. We serve clients both big and small with a variety of services including secure colocation, web hosting, disaster recovery and managed cloud services. We partner with Schneider Electric, Juniper, Cisco, EMC, VMWare, Microsoft, Google, and F5.
With a combined throughput of 42GBps transit, our datacenter facility is well-equipped to handle today’s high-demand, high-availability hosting requirements. Our facilities peer with multiple upstream providers, with intelligent-routing bandwidth, to ensure low response times and voluminous throughput.
Managed Hosting Addons
Varnish Config $150 (One-Time)
Litespeed Web Server
1 Core $55/month
4 Core with Cache $125/month
1 Gbps Unmetered Bandwidth$249/month
Web Application Firewall $150/month
Load Balancing $150/month
Email Protection Service $7.95/month + $25 Setup Fee
Redis or Memcached Configuration FREE
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|Targeting:||Canada, United States|
|Details for http://www.simplehelix.com/|
|Website DNS:||ns-1043.awsdns-02.org => 188.8.131.52 ( Singapore ) / Amazon.com Inc.|
ns-162.awsdns-20.com => 184.108.40.206 ( Chicago ) / Amazon.com Inc.
ns-2020.awsdns-60.co.uk => 220.127.116.11 ( Ashburn ) / Amazon.com Inc.
ns-787.awsdns-34.net => 18.104.22.168 ( Ashburn ) / Amazon.com Inc.
MX::simplehelix-com.mail.eo.outlook.com => 22.214.171.124 ( San Jose ) / Microsoft Corporation - microsoft.com
MX::aspmx.l.google.com => 126.96.36.199 ( Mountain View ) / Google LLC - google.com
MX::alt1.aspmx.l.google.com => 188.8.131.52 ( Mountain View ) / Google LLC - google.com
MX::alt2.aspmx.l.google.com => 184.108.40.206 ( Mountain View ) / Google LLC - google.com
MX::aspmx2.googlemail.com => 220.127.116.11 ( Mountain View ) / Google LLC - google.com
MX::aspmx3.googlemail.com => 18.104.22.168 ( Mountain View ) / Google LLC - google.com
MX::aspmx4.googlemail.com => 22.214.171.124 ( Mountain View ) / Google LLC - google.com
MX::aspmx5.googlemail.com => 126.96.36.199 ( Mountain View ) / Google LLC - google.com
|IP Location Country/State/City:||United states / Alabama / Huntsville - see top providers in United States, Alabama|
|ISP Name / ISP URL:||Steve Shickles / simplehelix.com|
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Account started from January, 2009, having already 2145 tweets with 1103 followers and 496 friends. See recent tweets:
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it the past week server was down for a straight 5 hour period.
If your support tickets aren't for anything more than clarification, they are super fast and responsive, if it's an issue. Expert to not get very far.
They will ignore the ticket / push it off as not their issue
They claim their support center responds after 1 hour, they ignored me for 15 hours straight. They have still not corrected the issue, even after claiming it has been fixed.
When shit hits the fan this host shows its true face. If you rely on your webshop, don't host with SimpleHelix. I'm moving ASAP.
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