Simple Helix review

6 user reviews, 0 support responses, 0 testimonials, 15 products, 0 promotions, 5 social accounts, Alexa #202994, listed 2008 (#10480)

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
poor service
Simplehelix are not able to comply with "simple" requests that are asked of them e.g. delete a link to a ticket they have not been able to provide any details as to how long these are active for or when these will be deleted, they have not escalated the matter higher and simply close the ticket without a response.
Mona Ariza (hip6783099550@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Website DOWN for Three Days! Poor Service!
Simplehelix.com is NOT a world class hosting solution!!! 10X faster Magento hosting means nothing when your server is down for three days due to VMS server failure. There is no Enterprise Managed Backup in place as promised from the company! Their poor service has caused a major loss of revenue and a halt to everyday business. No e-mail, no data, no working website… This is no minor error on the part of simplehleix.com it is a critical one and I highly recommend not investing in their product and if you have already move to a new host.
mondofoo (spam@m...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
The 24/7 customer service is amazing, very friendly agents willing to fix any errors I created by accident corrected with no charge at all!
MORE REVIEWS
Listed and verified since 2008
simplehelix.com logo!

Overview

About Simple Helix

Simple Helix is all about performance!

We are a top-grade enterprise hosting solutions company located in the heart of Los Angeles, CA.

Simple Helix is an advanced web hosting company specializing in eCommerce solutions.

Simple Helix is run by an enthusiastic young team of IT professionals, combining long-term hands-on experience and business insight to deliver top web hosting services, backed by cutting edge technology and first-class customer service.

Over 7 years of professional experience in the IT industry
Managing over 1,000 servers across 3 data centers
Privately owned (no venture funding)
99.99% uptime SLA
24/7/365 on-site staff (including phone, chat, and email support)
The most optimized infrastructure for Magento
Accommodating more than 100,000 domains and counting
Powering 30,000 Magento e-Commerce stores and growing
Global client base supported by our 100% U.S. based staff

Simple Helix’s primary data center facility is located in Huntsville, Alabama. We serve clients both big and small with a variety of services including secure colocation, web hosting, disaster recovery and managed cloud services. We partner with Schneider Electric, Juniper, Cisco, EMC, VMWare, Microsoft, Google, and F5.

With a combined throughput of 42GBps transit, our datacenter facility is well-equipped to handle today’s high-demand, high-availability hosting requirements. Our facilities peer with multiple upstream providers, with intelligent-routing bandwidth, to ensure low response times and voluminous throughput.

Managed Hosting Addons
Varnish Config $150 (One-Time)
Litespeed Web Server
1 Core $55/month
4 Core with Cache $125/month
1 Gbps Unmetered Bandwidth$249/month
Web Application Firewall $150/month
Load Balancing $150/month
Email Protection Service $7.95/month + $25 Setup Fee
Redis or Memcached Configuration FREE

Special pages


simplehelix.com Cover
Website research for Simple Helix on November 18, 2017 by WebHostingTop

Promotions

No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!

Add your promo code

Promotion:
Provide the start date
and end date if the promotions expires!
Your email
(will not be displayed)
How much is 2+2 ? Respond with 4
 

PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
SH-101featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

There are a maximum of 30 accounts per server on our SH-101 plan
12 Core CPU
16 GB Memory
100 GB Tier 1 Premium Bandwidth

Addon Domains 5
SSH Access
FTP Accounts Unlimited
Email Accounts Unlimited
Webserver Apache
PHP Cache APC
Database [...]
Plan URL : http://www.simplehelix.com/managed-hosting/shared-hosting/
$19.95/mo.10 GB100 GB 0 / unlimited
SH-102featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

There are a maximum of 15 accounts per server on our SH-102

12 Core CPU
16 GB Memory
Tier 1 Premium Bandwidth

Webserver LiteSpeed
Addon Domains 10
Database Connections 20
Standard SSL Included

SSH Access
FTP Accounts Unlimited
Email Accounts [...]
Plan URL : http://www.simplehelix.com/managed-hosting/shared-hosting/
$39.95/mo.15 GB150 GB 0 / unlimited
SH-103featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

There are a maximum of 8 accounts per server on our SH-103
12 Core CPU
32 GB Memory
Tier 1 Premium Bandwidth
CloudFlare Basic
Full Page Cache
Memcache
Webserver LiteSpeed
Addon Domains 15
Database Connections 50
Standard SSL Included

SSH [...]
Plan URL : http://www.simplehelix.com/managed-hosting/shared-hosting/
$74.95/mo.30 GB200 GB 0 / unlimited
SH-104featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

There are a maximum of 4 accounts per server on our SH-104
12 Core CPU
32 GB Memory
Tier 1 Premium Bandwidth
CloudFlare Basic
Full Page Cache
Memcache
Webserver LiteSpeed
Addon Domains 25
Database Connections 200
Standard SSL Included

SSH [...]
Plan URL : http://www.simplehelix.com/managed-hosting/shared-hosting/
$119.95/mo.60 GB250 GB 0 / unlimited
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
DH-301featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : Quad Core Intel Xeon L5520 2.26 GHz
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

RAM ECC
Dual 146GB 10k SAS
RAID1
2 Day Delivery*
Uplink: 1x100Mbps

Dedicated Hosting Features / Key Features
CentOS 7
SSH Access
Full Server Management
24x7 Support Center
Upgrade Add-ons
cPanel Control Panel for $35/mo
LiteSpeed Web Server for [...]
Plan URL : http://www.simplehelix.com/managed-hosting/dedicated-hosting/
$194.95/mo.146 GB HDD 10000 RPMunmetered 16 GB / 1
DH-302featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 32000 MB
CPU : Quad Core Intel Xeon L5520 2.26 GHz
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

RAM ECC
Dual 146GB 15k SAS
RAID1
2 Day Delivery*
Uplink: 1x100Mbps

Dedicated Hosting Features / Key Features
CentOS 7
SSH Access
Full Server Management
24x7 Support Center
Upgrade Add-ons
cPanel Control Panel for $35/mo
LiteSpeed Web Server for [...]
Plan URL : http://www.simplehelix.com/managed-hosting/dedicated-hosting/
$258.95/mo.146 GB HDD 15000 RPMunmetered 32 GB / 1
DH-303featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : Quad Core Intel Xeon X5667 3.06 GHz
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1
Plan URL : http://www.simplehelix.com/managed-hosting/dedicated-hosting/
$388.95/mo.146 GB HDD 15000 RPMunmetered 16 GB / 1
DH-304featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 32000 MB
CPU : Dual 6 Core Intel Xeon X5670 2.93 GHz
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1
Plan URL : http://www.simplehelix.com/managed-hosting/dedicated-hosting/
$474.95/mo.146 GB HDD 15000 RPMunmetered 32 GB / 1
Linux - Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
VMware CloudfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : VMware
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 2 Cores @ 2.67GHz
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Cloud Hosting Features
Key Features
Free vShield Edge Firewall
Unlimited ISO CD Image Upload
Unlimited VM Templates
Intuitive vCloud Director Web Interface
5-Second Template Deploys

Management Features
Console VMs Anytime
Mount Installation CDs [...]
Plan URL : http://www.simplehelix.com/cloud-hosting/vmware/
$74.00/mo.40 GBunmetered 2 GB / 1
Xen CloudfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : XEN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 2 Cores @ 2.67GHz
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Cloud Hosting Features
2.6GHz (or faster) Cores
Deploy in Minutes!
Month-to-Month Pricing
No Contract
1000 GB Outbound Bandwidth
Portable Storage Volumes
Recovery Options
24/7 Support
Powered by Xen Virtualization
High Availability
Instantly [...]
Plan URL : http://www.simplehelix.com/cloud-hosting/xen-cloud-hosting/
$90.00/mo.40 GBunmetered 2 GB / 1
Colocation Keep mouse
over features!
Price Transfer UpdatedDedicated IPs
1 U, Atlanta, GeorgiafeaturesSupport Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

Our main facility is located in Atlanta, Georgia. The facility is SAS 16 type II-Certified and offers numerous carriers with diverse routes to ensure the fastest, most reliable connect possible. Our facility is guarded 24/7/365 via armed security, [...]
Plan URL : http://www.simplehelix.com/services/colocation/
$50.00/mo. unmetered
2 U, Atlanta, GeorgiafeaturesSupport Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Plan URL : http://www.simplehelix.com/services/colocation/
$75.00/mo. unmetered
3 U, Atlanta, GeorgiafeaturesSupport Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Plan URL : http://www.simplehelix.com/services/colocation/
$100.00/mo. unmetered
4 U, Atlanta, GeorgiafeaturesSupport Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Plan URL : http://www.simplehelix.com/services/colocation/
$125.00/mo. unmetered
SSL Certificates Keep mouse
over features!
Price Updated
Symantec Safe SitefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : XEN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

The Symantec Safe Site allows your business to display the most trusted site seal in the world on your website. The Norton Secure Seal is displayed all over the web more than a half a billion times a day across 170 countries. Online shoppers know [...]
Plan URL : http://www.simplehelix.com/services/ssl/symantec/#plans
$269.00/yr.

Contact information is managed by simplehelix.com representatives support@s..., webmaster@s..., sales@s..., billing@s..., affiliates@s... [login] Claim this businessCreate a free account to manage simplehelix.com listing!

Web stats

Targeting: Canada, United States
Details for http://www.simplehelix.com/
Website DNS: ns-1043.awsdns-02.org => 205.251.196.19 ( Singapore ) / Amazon.com Inc.
ns-162.awsdns-20.com => 205.251.192.162 ( Chicago ) / Amazon.com Inc.
ns-2020.awsdns-60.co.uk => 205.251.199.228 ( Ashburn ) / Amazon.com Inc.
ns-787.awsdns-34.net => 205.251.195.19 ( Ashburn ) / Amazon.com Inc.
MX::simplehelix-com.mail.eo.outlook.com => 216.32.181.234 ( San Jose ) / Microsoft Corporation - microsoft.com
MX::aspmx.l.google.com => 74.125.199.27 ( Mountain View ) / Google LLC - google.com
MX::alt1.aspmx.l.google.com => 74.125.132.26 ( Mountain View ) / Google LLC - google.com
MX::alt2.aspmx.l.google.com => 173.194.219.26 ( Mountain View ) / Google LLC - google.com
MX::aspmx2.googlemail.com => 74.125.132.27 ( Mountain View ) / Google LLC - google.com
MX::aspmx3.googlemail.com => 173.194.219.27 ( Mountain View ) / Google LLC - google.com
MX::aspmx4.googlemail.com => 74.125.192.26 ( Mountain View ) / Google LLC - google.com
MX::aspmx5.googlemail.com => 74.125.141.27 ( Mountain View ) / Google LLC - google.com
Server Software: cloudflare-nginx
Website IP: 198.177.116.174
IP Location Country/State/City: United states / Alabama / Huntsville - see top providers in United States, Alabama
ISP Name / ISP URL: Steve Shickles / simplehelix.com

Customer Testimonials

There are no customer testimonials listed yet. You can be the first one to add your testimonial here.

Add your own testimonial

This form is used exclusively for positive feedback, for a regular review click here

Your Name
Email(will be obfuscated)
One Hosted domain name with this company
Testimonial
(HTML tags are NOT allowed!)
Minim 100 characters!
How much is 2+2 ? Respond with 4
 

Social Networks

https://www.linkedin.com/company/simple-helix
Simple Helix (est. 2007) is a Privately Held entity having 130 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
https://plus.google.com/+Simplehelix
Simple Helix account is having 100 followers and 0 plus one count. See recent Google+ Posts:
simplehelix.com Icon
- Consumers are expected to spend significantly more in online purchases this year than they did in 2014. Is your #eCommerce business prepared? Don't let your site arrive DOA this Holiday Shopping Season - Get CPR from Simple Helix! - Simple Helix
- The #holiday season is almost upon us - and #eCommerce retailers need to make sure ... Is your e-commerce website ready for the holiday rush? [Video] - Simple Helix
- How can your #eCommerce business achieve success? http://bit.ly/1Lsf4yX Find e-commerce success with these top tips [Video] - Simple Helix
Simple Helix Blog Blog added on 2012 Feb, with total 204 articles, language en. See recent blogs summary posts:
- Join Us for the Grand Opening of our Huntsville, AL Data Center - You're Invited! Join Us for the Grand Opening of Our New Data Center Join us for the grand opening of our new data center! Get an exclusive look into our cutting-edge facility, meet the team and learn
- Magento Paypal IPN Patch - Paypal will end support for HTTP callbacks to their Instant Payment Notification (IPN) service on June 30th, 2017. After that date merchants and partners using IPN will be required to use HTTPS for ...
- Magento Versions & Upgrade paths - For those on Magento, or hoping to build a new Magento store, understanding which software version you'll want, and what maintenance and growth will be like, may seem elusive. However, understanding t

ReviewsCustomer Ratings

The quick stats of Simple Helix profile shows a note average of 4.2 out of 10, counting 6 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advance form]

Required info

Select Hosting Plan
Overall Rating
Time Hosted
Features
Price / Cost
Customer Relation
Control Panel
Your Social URL, Name or Usernameeg. https://twitter.com/YOURID or https://facebook.com/YOURID or https://plus.google.com/+YOURID
Your Email Or login and come back to this page
Customer identification(Not public visible. eg Customer=1120 or Account=2121 or Order ID=511AAS3)
Your hosted domaineg. mysite.net. If you have multiple domains, mention at least one!
Summary of your posteg. simplehelix.com is best!
Your review HTML tags are NOT allowed! MINIM 100 characters!
Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
Some customers might say good things like: "i'm happy with SimpleHelix" or bad things and complaints like: "this company sucks", or "is horrible", "simplehelix.com generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
How much is 2+2 ? Respond with 4
 
(1 = 16.67%)
(1 = 16.67%)
(1 = 16.67%)
(3 = 50%)
Previous_customer (shaneharper@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Worked with them for 3 - 6 months
it the past week server was down for a straight 5 hour period.

If your support tickets aren't for anything more than clarification, they are super fast and responsive, if it's an issue. Expert to not get very far.
They will ignore the ticket / push it off as not their issue
Joakim (joakim@s...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
After a server malfunction we were told we had to move to a different server. After the move the support staff has spent 3 whole days, and counting, trying and failing at setting up new symlinks and pointers because they had failed to include these in the backup process.

They claim their support center responds after 1 hour, they ignored me for 15 hours straight. They have still not corrected the issue, even after claiming it has been fixed.

When shit hits the fan this host shows its true face. If you rely on your webshop, don't host with SimpleHelix. I'm moving ASAP.
Vincent Deres (lovelyflowersweb@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Well, a year ago I built a web site lovelyflower(dot)net and, frankly speaking, it was very hard for me to find a company which I can trust. After desperate days of my research I bought business e-commerce shared hosting plan from simplehelix as it met all my specific requirements and my budget. I have being hosted by them for more than a year. I would like to mention that everything is good. I am happy with their uptime. As it turns out, Litespeed server provides me with really fast speed which was ultimately interested me in this company and it is not failed to meet my expectations. In addition, their unrivaled support team was very helpful when I needed their assistance. I am quite happy using their services.

Alternate top web hosting companies in Alabama, United States


These Simple Helix customer review(s) and ranks are the subjective opinion of our visitors and not of whtop.com staff.
Trademarks, logos & names are properties of their respective owners and protected by law.