✔ Sugar Hosts review

📄 Editorial Review

🔧 Services: Web HostingDomain Registration

Founded in 2009, the company has not been in the hosting industry for a long time, but they are a top-notch provider of hosting services in Europe. In 2018, Sugarhosts was acquired by Magic Particle Limited, so now it is operated and owned by them. SugarHosts is part of TechEve Ltd. and specializes in the following hosting products:

• Shared Hosting;
• VPS Hosting;
• Semi-dedicated Servers;
• Dedicated Servers;
• Domain Registration;
• SSL Certificates;

Besides these products, they also offer WHOIS search and WHOIS privacy, as well as DDoS protection and remote backup services.

Shared hosting plans are based on Linux OS, being equipped with unlimited resources, such as: bandwidth, databases, email accounts, and in the case of more advanced configurations, unlimited websites and disk space, too. These support popular apps, such as WordPress, Joomla, as well as popular scripts like PHP.

Based on Linux/Windows OS, cloud servers are based on SSD RAID storage, with a wide range of apps, such as Webuzo Panel. Windows cloud servers use graphical user interface that uses RDP (remote desktop protocol).

Raw dedicated servers are operated from multiple locations, using premium network and offering servers equipped with SATA/SSA/HDD drives configured on RAID 1. Bandwidth reaches up to 10 TB as well as 1Gbps speed port.

💰 Price & Cost

Although prices exclude VAT, their rates are similar to what is considered regular in the hosting industry. Their plans are quite cheap even if there are plans including advanced features. Customers are not forced to commit to long-term contracts as they have the possibility to choose from flexible billing cycles (i.e. they can choose monthly, biannual, annual, biennial or triennial contracts).

Payments can be made using multiple currencies and several payment methods are accepted including: PayPal, Visa, MasterCard or American Express. SugarHosts is a risk-free company as there is a 30-day money-back guaranteed to their customers.

⌛ Reliability

SugarHosts guarantees the standard 99.9% uptime percentage for shared hosting plans whereas they offer 99.99% and 100% uptime guarantee in the case of dedicated servers (reliability percentage depends on the location of the data centers customers select).

🏢 Data Center

The company is located in Cork City, Ireland, but operates from multiple data centers situated worldwide:
• Los Angeles, USA: this is powered by Tier 1 carriers, such as Cogent, TATA Communications, Savvis, China Telecom and China Unicom, HE.NET.
Source: https://www.sugarhosts.com/servers/los-angeles-dedicated-servers
• New York, USA: it uses multiple transit and bandwidth networks powered by international providers including NTT, Cogent, Telia or Level 3.
Source: https://www.sugarhosts.com/servers/new-york-dedicated-servers
• Hong Kong, China: here, network is generated by Pacnet and PCCW, offering low latency.
Source: https://www.sugarhosts.com/servers/hong-kong-dedicated-servers
• Rotterdam, the Netherlands: it uses cutting-edge technology and routers divided in different areas from Rotterdam.
Source: https://www.sugarhosts.com/servers/netherlands-dedicated-servers
• Frankfurt, Germany: this data center is based on in-house fiber glass backbone with network based on WDM technology.
Source: https://www.sugarhosts.com/servers/germany-dedicated-servers
• Roubaix, France: the data centers ensure global 10 Tbps network, dedicated servers being protected by an anti-DDoS system.
Source: https://www.sugarhosts.com/servers/france-dedicated-servers

✍️ Customer Support

With support provided 24/7, SugarHosts technical assistance can be contacted on phone, e-mail, ticket support or live chat. Not only does the company provide a variety of communications channels, but their response time is quite fast compared to customer support provided by other popular hosting companies. However, there is no knowledgebase that can be accessed on the website.

🔨 Control Panel

Given the fact that they offer cPanel, customers have the guarantee to use a fully-equipped and user-friendly panel available for PC and mobile devices at the same time. This allows them to manage files, databases, mails and files.

🎯 Conclusion

With a wide variety of hosting plans, high uptime, multiple data center locations and affordable price, SugarHosts is a reliable hosting provider for a wide range of online companies.

Although there is no knowledgebase available on their home page and the great number of hosting configurations might overwhelm beginners in the hosting industry, SugarHosts is a great hosting service with international presence.

🌏 Server locations:

Frankfurt am Main Los Angeles Roubaix New York Taipei Rotterdam

📢 Special pages

• Contact us
• About us
• Terms of Service
• Privacy
• Acceptable Use Policy
• Knowledge base