Verio negative review #32271 by Tim (usadrivesafe@a...) on Jan 2017
Verio got a negative review on
Verio
verio.com is inactive, but is redirected to web.com
8005 South Chester Street, Suite 200
Centennial , CO 80112 US
☎ Phone 855.765.0425
📧 domainadmin@v...verio.com is inactive, but is redirected to web.com
Tim ( usadrivesafe@a... )
Worst Web Host
I had a hosting account with Verio until 11/28/2016. Verio sent me an email in October of 2016 stating that they were changing servers and that they would not move my website to the new server and that I had to move my website on my own. They gave me a timeline to move my website to their new server or my website would be permanently deleted. I do not have the proper software to move my website from one server to another and would not know how to go about performing this task. Since Verio would not move my website to their new server and I could not move my website to their new server, I created a new account with a web host that offered to move my website from the Verio server to their own server. I had the new hosting company perform the move to their server in November 2016. I then contacted Verio on 11/28/2016 to cancel my account with them. I spoke with a representative and was told that my account was "closed, deleted and I would not incur any future charges". I have the original email saved on my computer stating this very same detailed information. I will be more than happy to forward that email to anyone that wishes to view it. On 01/04/2017 I noticed a charge from Verio on my bank statement in the amount of $44.95. I immediately tried contacting Verio on 01/04/2017 in order to remedy this matter. I sent a total of 5 emails, made 9 phone calls with no answer and attempted their "Live Chat" 10 times...all with no response. Today (01/06/2017) I finally reached someone via "Live Chat" after my phone call went unanswered yet again. I explained my situation to the representative and was told that my charge "would not be refunded". When asked why this charge would not be refunded and after waiting several more minutes, the Representative ceased to respond and I was forced to close the window. I feel sure that Verio will continue to charge my credit card every month. All I want is to have my account canceled, my information deleted from their system, not have my credit card charged in the future and most importantly I need the charge placed on my credit card on 01/04/2017 to be refunded. Since Verio obviously refuses to work with me, I feel that I must take further action. Any help that the Colorado BBB can provide will be greatly appreciated. Thank You for Your time.
I had a hosting account with Verio until 11/28/2016. Verio sent me an email in October of 2016 stating that they were changing servers and that they would not move my website to the new server and that I had to move my website on my own. They gave me a timeline to move my website to their new server or my website would be permanently deleted. I do not have the proper software to move my website from one server to another and would not know how to go about performing this task. Since Verio would not move my website to their new server and I could not move my website to their new server, I created a new account with a web host that offered to move my website from the Verio server to their own server. I had the new hosting company perform the move to their server in November 2016. I then contacted Verio on 11/28/2016 to cancel my account with them. I spoke with a representative and was told that my account was "closed, deleted and I would not incur any future charges". I have the original email saved on my computer stating this very same detailed information. I will be more than happy to forward that email to anyone that wishes to view it. On 01/04/2017 I noticed a charge from Verio on my bank statement in the amount of $44.95. I immediately tried contacting Verio on 01/04/2017 in order to remedy this matter. I sent a total of 5 emails, made 9 phone calls with no answer and attempted their "Live Chat" 10 times...all with no response. Today (01/06/2017) I finally reached someone via "Live Chat" after my phone call went unanswered yet again. I explained my situation to the representative and was told that my charge "would not be refunded". When asked why this charge would not be refunded and after waiting several more minutes, the Representative ceased to respond and I was forced to close the window. I feel sure that Verio will continue to charge my credit card every month. All I want is to have my account canceled, my information deleted from their system, not have my credit card charged in the future and most importantly I need the charge placed on my credit card on 01/04/2017 to be refunded. Since Verio obviously refuses to work with me, I feel that I must take further action. Any help that the Colorado BBB can provide will be greatly appreciated. Thank You for Your time.
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