Kazteleport Review 2025. Is kazteleport.kz good or bad on providing Data Center services?

📄 Editorial Review

(3*) 🔧 Services: Data Center
⇔ Redirected from smartcloud.kz
Kazteleport is a long-running Kazakh ICT and cloud provider that grew out of the first digital data networks in Almaty in the mid-1990s and has been operating as a joint-stock company since 1999. It works as a subsidiary of Halyk Bank of Kazakhstan and focuses clearly on business and institutional customers rather than on low-cost shared hosting for individuals. Over more than 25 years in the market, they have built their own data centers and fiber-optic network and now act as one of the key local players for infrastructure, cloud, and security services.

The portfolio covers several pillars that together form a full infrastructure stack: data centers and colocation, cloud services (IaaS, VDS, PaaS, S3 storage, cloud applications), telecommunications (business internet access and data channels), cybersecurity, and managed infrastructure services. Instead of selling simple shared hosting plans, Kazteleport offers virtual data centers, virtual dedicated servers, backup and disaster recovery platforms, and integrated connectivity, typically under individual contracts and service level agreements (SLAs).

For classic "hosting" use cases, the center of gravity is the Smartcloud platform. Through Smartcloud, customers can deploy VDS (virtual dedicated servers) on SSD or HDD, run IaaS instances on SSD or HDD, consume OpenStack-based public cloud, order S3-compatible object storage (Cloudian S3), use SmartDrive (Nextcloud-based corporate file storage), and run business apps like cloud 1C accounting. These services are ordered and managed through an online portal with resource calculators and a clear list of starting prices in Kazakhstani tenge. VDS is positioned as a flexible alternative to physical servers, suitable for websites, CRM systems, and web applications, with access from any location via the internet. For more demanding workloads, there are virtual data center IaaS offerings and OpenStack-based cloud with control over virtual machines, networks, and storage.

Around the cloud core sit numerous enterprise-grade services. PaaS gives managed databases and middleware, Managed Kubernetes covers container platforms, BaaS (Backup as a Service) and DRaaS (disaster recovery) offer data protection between multiple data centers, while Finance Cloud and dedicated Onlinebank connection services are tailored to financial institutions. On top of this, Kazteleport runs a broad lineup of cybersecurity solutions: DDoS protection, a Security Operations Center (SOC), web application firewall, virtual network firewall, penetration testing, email protection, and ongoing security administration.

The infrastructure layer is backed by the company’s own network of data centers in Almaty, Astana and Aktau, combined with fiber backbones and business connectivity services. For networking, Kazteleport delivers business internet access and private data channels, which allow customers to build WANs between branches, connect directly into Kazteleport data centers, and mix on-premise locations with cloud workloads. This combination of connectivity plus cloud is clearly aimed at banks, payment systems, large enterprises, and public sector organizations that need low latency and local data residency.

Finally, there is a significant managed-services and infrastructure-services component. Kazteleport offers administration of operating systems and applications, management of virtual infrastructure, IT-infrastructure audits, as well as physical infrastructure work: UPS maintenance, structured cabling systems, security systems, and air-conditioning servicing. Internally, the company operates with more than a hundred certified professionals and maintains over two hundred regular customers and a large pool of partners, backed by certifications such as ISO/IEC 20000-1 and financial and security licenses relevant to the Kazakh market. For anyone looking for enterprise-class hosting inside Kazakhstan, this is the kind of provider that can cover both the technical and regulatory side.

💰 Price & Cost

Kazteleport’s more transparent pricing appears on the Smartcloud portal ( smartcloud.kz ) , where services are billed in Kazakhstani tenge (KZT) with clear "from" levels. Examples of entry-level price points include:

• VDS on SSD starting around 8,914 tenge per month, with promotional entry from 5,990 KZT.
• VDS on HDD from roughly 7,024 tenge per month, with some offers beginning at 3,990 KZT.
• Cloud IaaS on SSD from about 16,592 tenge per month, and IaaS on HDD from around 12,812 tenge per month.
• Cloud 1C accounting from 9,500 tenge per month.
• PaaS starting around 825 KZT, enabling databases and platforms without separate server management.
• OpenStack IaaS with higher starting levels (tens of thousands of KZT per month) aimed at more complex cloud infrastructures.
• Cloudian S3 object storage from 1,000 KZT per month, sometimes with promotional free-trial periods via promo codes.
• SmartDrive (Nextcloud-based corporate storage) from 7,000 KZT per month.

These are initial figures; actual monthly cost depends on the chosen CPU, RAM, storage and data transfer volumes. For elastic services like S3, a calculator estimates costs from the order date to the end of the billing period, and there are nuances such as special handling when services are ordered after the 25th of the month.

For traditional corporate contracts (colocation, enterprise IaaS, connectivity, security projects, etc.), pricing is usually built case-by-case. Prospects submit a request or call the short number 5151, and Kazteleport’s sales and technical teams size the project and provide a quote.
Payment conditions for many services follow a 100% prepayment model with VAT included. Corporate agreements routed via Halyk’s Onlinebank platform use invoices payable within defined terms. For Smartcloud online orders, customers can typically pay either by bank card or by bank transfer, with invoices available as downloadable PDFs from the portal.

A classic consumer-style money-back guarantee (for example "30 days, no questions asked") is not part of the standard offer. Refunds and adjustments follow a more formal path: there is a documented complaint procedure, and financial compensation is usually tied to SLA violations or specific contract terms rather than to a universal risk-free trial.

🏢 Data Center

Kazteleport’s strongest asset is its own network of data centers across Kazakhstan. The main corporate presence and several data halls sit in Almaty, with additional facilities in Astana and Aktau. Individual sites carry names like Ustyurt (Aktau), Han-Tengri, Bogety, Karatau, Kumbel and Talgar (Almaty), as well as Okzhetpes, Burabay, Sandyktaū and Ereimentau (Astana). Customers can see a "DC online" dashboard that shows live status, environmental metrics (temperature, humidity), power consumption and diesel generator status for each data center.

The flagship facility is the Sairam Tier III data center in Almaty, built as a modern Tier III site with strong attention to energy efficiency. Sairam offers around 2 MW of total power, approximately 120 racks (42U), up to 7 kW per rack and about 270 m² of machine-room space. It is certified at Tier III Design and Tier III Facility, with an SLA of 99.982% availability and "concurrently maintainable" architecture, meaning any component of the life-support systems can be serviced without stopping the data center.

Technically, Sairam combines perimeter cooling with N+1 redundancy, a chiller cooling system, cold-aisle containment and adherence to ASHRAE recommendations. Power is built with a 2N design: two independent transformers in the on-site substation, two independent diesel generator units delivering more than 1.5 MW each, dual modular UPS blocks (around 800 kW each), and lithium-ion batteries that can keep the data center running from UPS power for several minutes while generators start. The facility targets a PUE below 1.2, which is a strong figure for energy efficiency. Security measures include a guarded perimeter, more than forty video cameras, access-control systems, fire detection and suppression, and continuous monitoring of all critical parameters.

Older sites in Almaty and Astana form a mesh of Tier II and Tier III-level facilities that allow geo-redundancy. This multi-DC design underpins services such as backup, disaster recovery, finance-sector hosting and hybrid scenarios where workloads are split across multiple regions. For hosting customers this translates into high availability, local data residency within Kazakhstan, and multiple options for business continuity planning.

Overall uptime commitments are backed by the SLA system. Tier III sites like Sairam and Ereimentau aim for around 99.98% availability, and cloud services advertised through Smartcloud inherit similar availability objectives, giving a clear expectation that infrastructure is designed for continuous operation.

✍️ Customer Support

Kazteleport organizes all services under formal SLA agreements, which define not only uptime targets and reliability levels but also response times, maintenance windows, and the mechanism for notifying customers about planned work. For larger projects, a dedicated project team is formed that includes technical and commercial specialists, and a personal account manager coordinates communication throughout the contract.

Support itself is structured in three levels of technical support, available 24/7. Customers can raise issues by phone, via the online self-service portal, or through the personal account interface. There is a short number 5151 (free from mobile phones within Kazakhstan) and an international phone line +7 727 364 5151 for calls from anywhere. Email contact points are granular: contact @ kazteleport.kz for general questions, sales@ for cooperation and new projects, quality@ for complaints and quality issues, marketing@ for media and marketing, and hr@ for career-related inquiries. For corporate ethics and integrity questions there is an additional helpline within the Halyk Group.

On the cloud side, the Smartcloud portal offers a knowledge base with step-by-step guides for ordering services like PaaS and S3 storage, managing resources, choosing payment methods and handling cancellations. That portal doubles as the main place to open support requests for cloud services. Combined with the DC online dashboard and detailed documentation in the corporate governance section, support feels closer to an enterprise IT service desk than to a typical shared hosting ticket system.

🔨 Control Panel

Kazteleport relies on its own self-service portals and management tools. The most visible interface for hosting-type services is the Smartcloud portal at portal.kazteleport.kz. After registering an account, customers can order VDS, IaaS, PaaS, S3 storage and other services, view active products, access configuration screens and check billing information. The portal supports both Russian and English language interfaces, and integrates authentication via SMS confirmation, including different account types for individuals and legal entities.

Corporate customers also use a personal account system (CRM portal) to manage services under larger contracts, including Onlinebank-related infrastructure for Halyk Bank clients. From there, system administrators gain access to virtual infrastructure consoles, connection instructions and, in the case of Cloudian S3 or similar services, integration credentials and API endpoints.

For cloud 1C, users work either via remote desktop (RDP) or via browser-based access, depending on the chosen connection model. The platform provides automatic updates of 1C configurations, automatic backups and the ability to connect multiple offices and remote employees into a single accounting environment, all backed by Kazteleport’s data center infrastructure.

At the same time, Kazteleport sells administration services for operating systems and applications, virtual infrastructure, and 1C customization. Customers who do not want to manage Linux or Windows servers themselves can hand over that layer to Kazteleport’s engineers, but there is no one-click website builder or mass-market hosting panel here; the control interfaces are tailored to IT teams rather than to beginners.

🎯 Conclusion

Kazteleport comes across as an infrastructure-class provider rather than a classic shared host. Strengths include a long history on the Kazakh market, ownership by Halyk Bank, a wide network of modern data centers (including Tier III facilities), a comprehensive cloud stack, serious cybersecurity capabilities and formal SLAs with financial responsibility. For companies that need to keep data inside Kazakhstan, maintain low-latency connectivity between branches and cloud workloads, and meet regulatory or banking-sector requirements, this combination is very attractive.

On the other hand, the offer is clearly oriented toward businesses and institutions. The primary language of day-to-day operation is Russian, with Kazakh localization on many corporate pages and English available on the Smartcloud portal. There is no simplistic shared hosting with cPanel, no general website builder and no standard money-back guarantee. Pricing for enterprise services is largely quote-driven, and even the publicly listed cloud tariffs assume a certain level of technical understanding. This makes Kazteleport less suitable for beginners or personal projects that only need a cheap PHP hosting account.

For mission-critical hosting inside Kazakhstan, especially for finance, e-commerce, SaaS or government-related workloads, Kazteleport offers a strong mix of local infrastructure, security, and professional support. For small personal sites or simple blogs, a more traditional shared host will usually be easier to handle and more cost-effective, but for serious corporate infrastructure Kazteleport is a convincing option.

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