Itgate Review 2026. Is itgate.it good or bad on providing Data Center services?

📄 Editorial Review

(3*) 🔧 Services: Data Center
⇔ Redirected from itgate.net
IT.Gate S.p.A. is an Italian telecommunications and infrastructure provider founded in 1998 and based in Turin. Rather than a classic retail web host, they operate as a service provider for data centers, IP networks, colocation and cloud infrastructure, aimed at service providers, system integrators and enterprises that need robust connectivity and hosting in Italy and across Europe. The company runs its own infrastructure, holds ISO 9001 and ISO 27001 certifications and is qualified as a cloud services provider by the Italian National Cybersecurity Agency, which is a strong indicator of process maturity and security focus.

The core of their offer is the data center and IP network platform. IT.Gate uses Turin as its main hub, with twin internet data centers and a carrier-neutral setup. The infrastructure relies on a proprietary IP and DWDM ring connecting primary hubs in Turin, Milan, Rome, Frankfurt, Amsterdam, London, Paris and Marseilles, so traffic can be routed efficiently with low latency. Their facilities are built around cold aisle cooling with redundant power and cooling paths, and they maintain direct connections with over 200 network providers, which is particularly attractive for operators and content providers that need neutral interconnection options.

On the hosting and infrastructure side, IT.Gate focuses on three main families of services:

• Colocation / Housing – Solutions range from small 5U rack portions to full racks and dedicated customer suites. This fits customers who already own servers and want them hosted in a secure, well-connected environment.
• Infrastructure as a Service (IaaS) – Server, storage and backup platforms are operated as end-to-end solutions, with an emphasis on isolation and privacy for each customer. Internally, the stack is based on enterprise technologies such as VMware virtualization, Linux and Windows server platforms and professional backup tools, which allows tailored private or hybrid cloud deployments rather than commodity VPS plans.
• Connectivity and network services – IT.Gate provides Carrier Ethernet services (10 Mbps up to 10 Gbps protected or unprotected circuits), IP VPN over IPsec or MPLS and Internet transit on IPv4 and IPv6. They can also interconnect to public and international cloud providers and set up meet-me rooms for inter-operator connectivity.

Alongside these core services, the SLA explicitly includes shared hosting, mail services and domain management as "shared services" covered by the same data center and backbone guarantees. These are clearly not the main focus and are more suitable for customers who already work with IT.Gate as an infrastructure partner and want email or basic hosting on the same platform, rather than for small websites looking for cPanel-style shared hosting.

The company works on a project-based, tailor-made approach: instead of standard packages, they analyse each customer’s requirements and build a solution around colocation, IaaS and connectivity components. This makes the offering very flexible, but also means that IT.Gate is best suited to organizations that have clear technical requirements and some internal expertise or an IT partner to interact with their engineering teams. For a simple blog or small business site, a retail hosting company will usually be easier; for a network operator, system integrator or mid-size/large business looking for a neutral, Italian data center and network partner, IT.Gate fits much better.

The website is available in Italian and English, which helps international customers understand the services, although the commercial focus remains firmly on the Italian and European enterprise market.

💰 Price & Cost

IT.Gate does not publish public price lists for colocation, IaaS or connectivity. Services are quoted case by case, based on a technical and commercial analysis of each project. The site invites prospects to request a free consultancy session and contact their commercial team to discuss architecture and pricing.

Because of this project-driven model, there are no visible shared hosting plans with fixed disk space, bandwidth and domain counts, and there is no obvious indication of standard setup fees or similar retail charges. Contracts are typically long-term B2B agreements rather than month-to-month sign-ups.

The Service Level Agreement operates via service credits instead of a classic "30-day money-back guarantee". When SLA parameters are not met, IT.Gate grants discounts on the following billing period, starting from 0.5% of the contract value for minor breaches and up to 10% for more serious or prolonged violations of uptime or bandwidth guarantees. This approach suits enterprises that care more about uptime and predictable service than about retail-style refunds.

🏢 Data Center

Data center infrastructure is clearly one of IT.Gate’s strongest points. The primary operations center is in Turin, where they operate twin data centers with fully independent power and cooling systems. The environment is carrier-neutral, and fiber is extended to a large ecosystem of operators. The design uses cold aisle containment and full redundancy to sustain high availability and support high-density workloads.

IT.Gate’s network extends beyond Italy, with points of presence (PoPs) in:
Turin / Milan / Rome / Frankfurt / Amsterdam / London / Paris / Marseilles
At each of these hubs, IT.Gate runs its own infrastructure in top-tier colocation facilities, taking advantage of the local ecosystem while keeping full control over routing, security and performance. The architecture uses IP ring and DWDM technologies to create a resilient backbone and optimize latency between sites.

A notable development is the new Edge Data Center (TRN3) planned at the Piero della Francesca campus in Turin. This facility is projected to deliver around 2,600 m² of space and 5 MW of power, designed specifically for edge computing, HPC and AI workloads. The new site focuses heavily on advanced cooling, energy efficiency and sustainability, and is meant to extend IT.Gate’s presence as a regional hub for cloud and AI players while keeping operations close to data sources and end-users.

From a formal guarantees perspective, the SLA commits to:

• 99.99% uptime for data center power and cooling
• 99.8% uptime for other data center and backbone network services
• At least 95% guaranteed minimum internet bandwidth

These values are measured on an annual basis through their GSAR (Guaranteed Service Availability Rate) metric. Penalties are applied as service credits when thresholds are not met. Monitoring runs 24x7x365, with trouble tickets opened around the clock and clear response and restoration time targets depending on incident severity.

For web hosting customers who use IT.Gate’s shared or hosted services rather than pure colocation, those shared platforms are covered by the same backbone and data center SLA guarantees during business-hours operation, which offers a level of transparency and reliability that smaller hosts often do not formalize.

✍️ Customer Support

Customer support is organized in a way that follows the enterprise and operator focus of the company. There is a business-hours help desk available from Monday to Friday, 08:30–18:30 (Italian time), reachable by:
Phone / Fax / Email

• A web-based trouble-ticketing system via the dedicated helpdesk portal

Incidents can be reported 24x7 by email or through the ticketing system, and the SLA defines how quickly issues must be taken in charge and resolved depending on severity. For example, high-criticality outages (loss of service) have a short time window for initial handling and specified restoration times, with penalties if targets are missed.

In addition to the standard help desk, IT.Gate offers an optional H24 specialist technical support service, providing access to on-call engineers 24 hours a day, 365 days a year for critical interventions outside normal office hours. This is particularly important for operators and enterprises running production platforms in colocation or on IaaS resources.

The website provides separate contact addresses for:
Technical support (helpdesk) / Network operations (NOC) / Commercial and billing / Human resources
Support is clearly geared toward customers who are comfortable discussing network, routing, virtualization and infrastructure terms rather than casual website owners. There is no sign of live chat or "hand-holding" onboarding; instead, the relationship looks more like a classic NOC-to-NOC or IT-to-IT interaction.

🔨 Control Panel

IT.Gate does not operate as a typical shared hosting company with cPanel, Plesk or other off-the-shelf control panels exposed prominently on the site. Management of services is instead handled through:

• A ticketing and helpdesk portal for support and incident handling
• Customized management interfaces and back-office systems linked to their VMware-based IaaS platform and network infrastructure

Internally, the environment is based on Linux and Windows servers, VMware virtualization components (ESXi, vCenter, vCloud, etc.), professional backup platforms like Veeam and typical ISP services such as DNS, RADIUS, web and mail servers. For customers, this usually translates into:

• For colocation and connectivity: configuration handled by IT.Gate’s network team and the customer’s own administrators, with changes requested by ticket or through agreed technical procedures.
• For IaaS: access to virtual resources and possibly to VMware-type self-service tools depending on the contract, but with a strong emphasis on engineering support rather than purely self-service web panels.
• For shared hosting / email / domains: more traditional interfaces may be used, but they are not the central selling point and are not documented publicly in detail.

In practice, anyone looking for a simple, graphical "create a website in one click" control panel will find this environment more complex than a low-cost web host. On the other hand, organizations that value customization, direct interaction with engineers and tight integration between network and compute will appreciate the way management is structured.

🎯 Conclusion

IT.Gate stands out as a network-driven, data center-centric provider rather than a mainstream shared hosting brand. Key strengths include:

• Long-standing presence in the Italian telecom and internet infrastructure space, active since 1998
• Ownership and direct control of dual data centers in Turin, with a new 5 MW edge facility (TRN3) under development for HPC and AI
• A carrier-neutral, multi-hub European network with PoPs in major cities and connections to hundreds of operators
• Clear, contractually stated SLA guarantees on uptime and bandwidth, backed by service credits
• ISO 9001 and ISO 27001 certifications and qualification as a cloud provider by the national cybersecurity authority
• A project-based approach that tailors colocation, IaaS and connectivity for each customer, rather than forcing everyone into predefined plans

The trade-offs are equally clear. There is no retail-style price list, no instant signup, and very little information about consumer-oriented features like money-back guarantees or one-click website builders. The shared hosting part of the portfolio plays a secondary role; IT.Gate is much more about being an infrastructure and network partner for service providers, system integrators and enterprises than about hosting small personal sites.

For organizations that want a reliable Italian data center partner with strong IP networking capabilities, formal SLA coverage and the ability to design complex solutions, IT.Gate is a solid candidate to evaluate. For individuals or very small businesses looking for a simple and cheap hosting account, other providers focused on mass-market shared hosting will generally be a better and easier fit.