Mailbox.org Platinum, € 250.00/mo. on Cloud Emails

The Platinum service package is the top tier for business customers who need extensive administrative control, large user counts and premium support. It is priced at 250 EUR per month net and is designed to sit alongside the individual Light, Standard or Premium mailbox tariffs. In this package, organisations can host an unlimited number of mailboxes under their account while benefiting from up to 1000 forwarding targets for aliases, role accounts and technical addresses. The package includes access to the business administration console where domains, mailbox quotas, forwarding rules, groupware groups and security settings can be centrally managed, and unlimited groupware groups allow departments, teams and projects to structure shared calendars, contacts and file shares exactly as they need.
Where Platinum clearly distinguishes itself is in the service level. Customers receive 9 to 5 support on business days by email ticket as well as by phone, and a dedicated personal contact is assigned to take care of onboarding, planning and ongoing coordination. In addition, Platinum includes a 24/7 emergency hotline that connects directly with the administration team in critical situations, so that outages or serious issues can be escalated immediately. This makes the package suitable for larger companies, public sector bodies and other organisations where email downtime has direct operational or compliance impacts and where a central IT team wants to retain control over the entire mail and collaboration stack while relying on mailbox.org to operate the underlying infrastructure.

Across all mailbox.org plans, the service positions itself as a privacy-first alternative to ad-financed mail platforms. Every account uses ad-free webmail and standard protocols such as IMAP, POP3 and SMTP with TLS-only transport, while powerful spam and virus filters, disposable addresses and fine-grained blacklists reduce unwanted mail. Data is stored exclusively in redundant data centres in Berlin, Germany, operating under strict German data protection rules and the EU GDPR, and advanced security features like PGP and S/MIME integration, two-factor authentication, one-time passwords and an own key server are available to all users. Beyond email, the platform offers calendars, contacts, tasks, cloud drive storage, online document editing, polls, chat and video conferences so that teams and families can collaborate without depending on big advertising-driven ecosystems. Billing works on a prepaid model: you top up credit via bank transfer, SEPA direct debit, credit card, PayPal or various cash-based methods and can move between price plans without long-term contracts or rigid terms, while business customers gain a dedicated admin console and optional API for automation. A 30-day free trial allows new users to test features in depth and migrate existing mail, calendars, contacts and files with the assisted relocation service before committing long term.