Host Papa Bronze, $ 26.99/mo. on Linux Reseller
Bronze has been discontinued on November 21, 2025 (added ), Aggregate Rating (3.25 out of 10 from 4 reviews)
| 🔌 Hosted domains : | unlimited |
|---|---|
| 🆓 free domains : | 0 |
| 📌 Dedicated IPs : | 0 |
| 💳 Payment Methods : | Credit / Debit / Prepaid CardsPayPal |
| 🔨 Control Panel : | CPanelWHM |
| 🔧 Category : | Green Hosting |
| ✍️ Support Options : | EmailHelp DeskPhone / Toll-FreeLive ChatAvailable 24/7 |
| 🌏 Server Locations : | Canada Netherlands United States |
| ⚑ Targeting : | AU CA FR DE IN IE MX NZ SG ES UK US |
| 💰 Money-back guarantee : | 30 days |
| 🚀 Uptime : | 99.9 % |
Original plan URL was https://www.hostpapa.com/web-hosting-plan/reseller-web-hosting/
*📜 Plan description
📄 Editorial Review
HostPapa is a Canadian web hosting and cloud-services company established in 2006 by Jamie Opalchuk, its founder and CEO. The privately held HostPapa, Inc. is headquartered in Burlington, Ontario, and has employees distributed across 37 countries. LinkedIn lists 51–200 people at the core company, while a broader workforce estimate places the expanded organisation at approximately 418 employees in 2026. The platform serves more than 500,000 website owners and operates localized services across North America, Europe and Asia-Pacific.What began as small-business web and email hosting has developed into a full product ladder. HostPapa now supplies shared hosting, optimized and managed WordPress, reseller hosting, managed and unmanaged VPS, managed and unmanaged dedicated servers, domain registration, business email, Google Workspace, Microsoft 365, website building and design, ecommerce applications, security and off-site backup. Regional sites provide English, French, German and Spanish interfaces, local currencies and a wide set of domestic support numbers.
The shared platform uses NVMe storage and CloudLinux LVE isolation. Every plan includes SSL, Imunify360 malware scanning, a web application firewall and brute-force login protection; most also use a global CDN. These server-level facilities protect accounts from common attacks and resource contention, but customers remain responsible for application updates, passwords and independent copies of important data.
WordPress Hosting is pre-installed and performance-tuned. WP Toolkit controls staging, database access, maintenance mode and routine site administration. WP Essentials supports one site with 25 GB NVMe storage, WP Growth supports five sites with 100 GB and twice the entry resources, and WP Premium supports unlimited sites with 200 GB and four times the baseline allocation. Security and automated-backup allowances become more generous as the plan increases.
Managed WordPress transfers more maintenance and security responsibility to the provider. The standard drag-and-drop builder instead targets users who want more than 100 responsive templates, SEO tools and mobile optimisation without working directly in WordPress. Do-It-For-Me and custom design packages cover customers who want HostPapa to create the site. Ecommerce, content-management, learning-management and business applications extend the catalogue beyond simple brochure websites.
Reseller accounts run on brandable cPanel and WHM. Packages define the permitted cPanel accounts, NVMe storage, CPU, RAM and dedicated IPs, and let the reseller enforce resource limits per customer. Free migration and private nameservers support white-label operation. Advanced tiers include WHMCS or Clientexec billing automation, with the WHMCS licence limited to 250 accounts. The reseller controls pricing and customer relationships while HostPapa operates the platform.
The VPS range combines root access, guaranteed virtual resources, private nameservers, NVMe storage, one or two IP addresses and the VHI VPS panel. Unmanaged configurations scale from small instances to 32 cores, 32 GB RAM and 500 GB storage, with metered or unmetered transfer according to tier. Managed VPS adds cPanel/WHM and assistance with the underlying environment. Software outside the cPanel-supported stack remains outside normal managed support, a boundary developers should understand before installing a custom platform.
HostPapa added Dedicated Server Hosting to the primary catalogue in 2025. Unmanaged servers use flat monthly prices and give the customer full SSH and operating-system responsibility. Managed plans include cPanel, Softaculous, a GlobalSign wildcard SSL certificate, 1 TB of backup storage, system updates, security patches, monitoring, DNS setup and migration. Hardware now ranges from economical Xeon E3 configurations to Ryzen and dual-Xeon machines, with 1 or 10 Gbps ports and substantial transfer allowances.
Professional email can be purchased through HostPapa's own mailbox service, Google Workspace or Microsoft 365. Protection Power and SiteLock add monitoring and response beyond the shared security baseline. Automated Website Backup is a distinct customer-restorable product: it performs daily incremental captures, keeps seven restore points, stores up to 50 GB off-site and can restore a site, database, email or individual file. Continuous RAID-level server backup is disaster protection for HostPapa's infrastructure, not a substitute for this account-level recovery tool.
Domain management is another important part of the all-in-one model. Customers can search hundreds of generic and country extensions, attach a domain to hosting, manage DNS and transfer an existing registration. A free transfer or first-year registration is convenient, but the registrant should keep ownership details current and remember that hosting cancellation does not erase the domain charge. Separating registrar access from day-to-day website credentials is sensible for organisations with several administrators.
Acquisitions have transformed the company. WebServe joined in 2013. Lunarpages, PacificHost and related brands followed in 2019; MezzoHost, HostLabs, SecureLive, Canvas Host, Korax and Data Deposit Box in 2020; and Silicon Valley Web Hosting, iHost, LFC Hosting and UptimeMate in 2021. Osiris, WooCart and Cloud 9 Hosting arrived in 2022, followed by Deluxe Corporation's hosting and logo-design businesses in 2023.
Expansion accelerated again in 2025, when HostPapa completed its purchase of CloudBlue from Ingram Micro and secured a US$130 million syndicated credit facility. CloudBlue brought more than 450 commerce and provisioning integrations for telecom, MSP, reseller and software partners. Tailor Made Servers was acquired on April 27, 2026, and Hostwinds on April 29, 2026. Those transactions expanded dedicated and full-stack capacity in Dallas, Seattle and Amsterdam and added Hostwinds alongside Hostopia, ColoCrossing and CloudBlue within the group.
The expanded group now reaches far beyond the original retail-hosting account. Cloud commerce, wholesale infrastructure, bare metal, security, backup, and multiple acquired hosting brands sit behind the customer-facing service. This provides more technical depth and geographic choice, but acquisitions do not make every platform identical. A buyer moving between shared hosting, a managed VPS, and an acquired dedicated environment should verify where the workload runs, which team supports it, which control panel applies, and whether migration includes application-level testing. The common ownership is useful, while product-specific operating rules still matter.
👪 Most Recent Customer Reviews
📆
-anonymous- (-hidden-)
😁 I've used HostPapa for a number of my clients, projects, businesses, etc., and they've had the absolute best customer service of any other company I've used.
I keep reading these one star reviews and have never experienced anything like that with HostPapa or it's customer service team. I had one issue where a domain was charged twice and I got a refund in literally 24 hours. Anytime I have an issue their team just says "leave it with us" and it's fixed a short time later.
I'd highly recommend HostPapa!!
I keep reading these one star reviews and have never experienced anything like that with HostPapa or it's customer service team. I had one issue where a domain was charged twice and I got a refund in literally 24 hours. Anytime I have an issue their team just says "leave it with us" and it's fixed a short time later.
I'd highly recommend HostPapa!!
📆
Cleve Stordy (vcstordy@g...) / pavingsite.com
😠 Customer service is an utter nightmare
I needed to have my password reset. TWO WEEKS later still not done. No access to account the entire time. No way to resolve the issue. Support personnel have to put you to 'Level 2' people. You cannot communicate to level 2 people until they email you and then only be email. you cannot even talk directly to anyone in billing. 50% of time you are completely ignored 25% of time they ask inane questions which you have already provided answers to. Nobody gives a rats ass. I have asked for a refund under their 30 day money back guarantee policy....this should be interesting.
I needed to have my password reset. TWO WEEKS later still not done. No access to account the entire time. No way to resolve the issue. Support personnel have to put you to 'Level 2' people. You cannot communicate to level 2 people until they email you and then only be email. you cannot even talk directly to anyone in billing. 50% of time you are completely ignored 25% of time they ask inane questions which you have already provided answers to. Nobody gives a rats ass. I have asked for a refund under their 30 day money back guarantee policy....this should be interesting.
📆
Solona Armstrong (solona.armstrong@g...) / sunwisedesign.ca
😠 HostPapa is a SCAM!
I run a green web design business: http://www.sunwisedesign.ca. By green I mean that most of my clients are ENGOs (Environmental Non-Government Organizations), I use web hosting services that run on renewable energy and I myself have and will again run my equipment using off-grid, renewable energy.
HostPapa has been my hosting company of choice for three years. When I first signed up their customer service was excellent: prompt replies and intelligent responses. Soon afterwards, I noticed they were running fairly aggressive campaigns, primarily using Google Ads and a Facebook Page to grow their social media following and customer base. Since their fan base, and I assume customer list, have grown their customer service and their integrity have declined significantly.
Upon logging into a new reseller account using the info provided in HostPapa's welcome email, I noticed one of my clients' names at the top of the screen. Not my company name for which I had enrolled the reseller account. When I brought this to the attention of a HostPapa representative, they told me everything was fine. And magically, the next time I logged in my company name was listed. However, the credit card information on file for that account was still one of my clients'.
HostPapa's representatives often do not read my requests when I submit tickets. Two days after submitting a ticket, I will receive an irrelevant response and on a few occasions it has taken me three tries to finally get an intelligent answer.
Recently, one of HostPapa's representatives used the wrong email address for a support request. My request went ignored because the email was not authenticated. 4 days later, my site is still down.
The real clincher is the HostPapa Facebook page: https://www.facebook.com/HostPapa. First of all, it is full of complaints. Second, most of the positive feedback on their wall seems completely fabricated by bogus users. Robert Barentine, a user with a handsome, professional looking profile photo had several positive comments on the Facebook HostPapa wall. When I clicked on Robert Barentine, I discovered he had only 8 friends and his only interest listed was HostPapa. A second user, Jill Grant had no friends and her only interest was HostPapa.
I typed this on their wall yesterday, March 19. This morning, I was removed as a follower from the HostPapa Facebook page. I "Liked" their page again to discover that my comments and those of Robert Barentine and Jill Grant were removed. I am now blocked from commenting on their page. A Facebook search also reveals that those two users have also been deactivated from Facebook entirely.
Is this what social media has come to? Is it right that a company with over 28,000 fans stoop to such depths to get to that size? How do we sniff out the rats and discern the difference between bogus users and those left by genuinely satisfied customers? And what are the consequences of such dishonest uses of social media?
I run a green web design business: http://www.sunwisedesign.ca. By green I mean that most of my clients are ENGOs (Environmental Non-Government Organizations), I use web hosting services that run on renewable energy and I myself have and will again run my equipment using off-grid, renewable energy.
HostPapa has been my hosting company of choice for three years. When I first signed up their customer service was excellent: prompt replies and intelligent responses. Soon afterwards, I noticed they were running fairly aggressive campaigns, primarily using Google Ads and a Facebook Page to grow their social media following and customer base. Since their fan base, and I assume customer list, have grown their customer service and their integrity have declined significantly.
Upon logging into a new reseller account using the info provided in HostPapa's welcome email, I noticed one of my clients' names at the top of the screen. Not my company name for which I had enrolled the reseller account. When I brought this to the attention of a HostPapa representative, they told me everything was fine. And magically, the next time I logged in my company name was listed. However, the credit card information on file for that account was still one of my clients'.
HostPapa's representatives often do not read my requests when I submit tickets. Two days after submitting a ticket, I will receive an irrelevant response and on a few occasions it has taken me three tries to finally get an intelligent answer.
Recently, one of HostPapa's representatives used the wrong email address for a support request. My request went ignored because the email was not authenticated. 4 days later, my site is still down.
The real clincher is the HostPapa Facebook page: https://www.facebook.com/HostPapa. First of all, it is full of complaints. Second, most of the positive feedback on their wall seems completely fabricated by bogus users. Robert Barentine, a user with a handsome, professional looking profile photo had several positive comments on the Facebook HostPapa wall. When I clicked on Robert Barentine, I discovered he had only 8 friends and his only interest listed was HostPapa. A second user, Jill Grant had no friends and her only interest was HostPapa.
I typed this on their wall yesterday, March 19. This morning, I was removed as a follower from the HostPapa Facebook page. I "Liked" their page again to discover that my comments and those of Robert Barentine and Jill Grant were removed. I am now blocked from commenting on their page. A Facebook search also reveals that those two users have also been deactivated from Facebook entirely.
Is this what social media has come to? Is it right that a company with over 28,000 fans stoop to such depths to get to that size? How do we sniff out the rats and discern the difference between bogus users and those left by genuinely satisfied customers? And what are the consequences of such dishonest uses of social media?
🗨 Hi Solona,
Thanks for your email and we appreciate the feedback, even if some of the feedback is critical of our performance. I see you have been (and are still are) an active Hostpapa customer and we do not take your words lightly as to the feedback regarding our performance regarding our customer support.
We do have been a fast growing shared web hosting company thanks to our dedicated and loyal customer base that provides a number of referral clients based on what we believe is a solid foundation of customer support. Of course, like most service companies we are not perfect and we not only strive for continual quality improvements in our staff training, investment in new technologies, etc.
We are a bit disappointed to see that our service of 3+ years is rated a 1/10 but I guess that is something we will have to live with and try to improve on. Considering that we are hear on a third-party forum answering this complaint would be I hope at least a raise to 2/10 :)
In the upcoming months we have added a number of new service features to our business in a direct move to improve our customer satisfaction levels (we hope you will be patient while we implement these in the near future)
1) a new and deep knowledgebase with help articles, videos and quick lookup
2) enhanced training and mentoring programs for our reps,
3) new and improved chat including lookup in our KB
new telephone system for quicker access to customer support and streamlined account lookup
4)interactive blog including customer feedback
5) customer survey and ratings system (net promoter score..you should look it up quite interesting)
6) enhanced customer support metrics that our team reviews weekly including average response time, # of tickets/chats/calls, length of time in queue, etc.
7) live network status update on all our properties and services providing direct feedback related to technical and service issues.
8) social feedback tools i.e. twitter, facebook, etc. (more on that later)
9) launch of a brand new customer control panel (this year)
10) more products and features to help for you and your clients.
With respect to the individual issues mentioned in your post, of course we would like to address them directly with you instead of through this public forum and we thought we did!!
I see numerous tickets over a few week span in March of this year in our support system and our reps getting back to you promptly - although on some I see not to your satisfaction. Which we apologize for that. I also see that our escalations department dealt with social media related "issues" you addressed here in this post and we provided some information. You can see that our Facebook page has been completely revamped and you can expect more indepth information from us moving forward. Our team is also very active on Twitter!
I know this is a long reply but I hope this addresses your issues and we look forward to assisting you in the future.
✍️ Customer Support (FaisalKhan - faisal@h..., ).
Thanks for your email and we appreciate the feedback, even if some of the feedback is critical of our performance. I see you have been (and are still are) an active Hostpapa customer and we do not take your words lightly as to the feedback regarding our performance regarding our customer support.
We do have been a fast growing shared web hosting company thanks to our dedicated and loyal customer base that provides a number of referral clients based on what we believe is a solid foundation of customer support. Of course, like most service companies we are not perfect and we not only strive for continual quality improvements in our staff training, investment in new technologies, etc.
We are a bit disappointed to see that our service of 3+ years is rated a 1/10 but I guess that is something we will have to live with and try to improve on. Considering that we are hear on a third-party forum answering this complaint would be I hope at least a raise to 2/10 :)
In the upcoming months we have added a number of new service features to our business in a direct move to improve our customer satisfaction levels (we hope you will be patient while we implement these in the near future)
1) a new and deep knowledgebase with help articles, videos and quick lookup
2) enhanced training and mentoring programs for our reps,
3) new and improved chat including lookup in our KB
new telephone system for quicker access to customer support and streamlined account lookup
4)interactive blog including customer feedback
5) customer survey and ratings system (net promoter score..you should look it up quite interesting)
6) enhanced customer support metrics that our team reviews weekly including average response time, # of tickets/chats/calls, length of time in queue, etc.
7) live network status update on all our properties and services providing direct feedback related to technical and service issues.
8) social feedback tools i.e. twitter, facebook, etc. (more on that later)
9) launch of a brand new customer control panel (this year)
10) more products and features to help for you and your clients.
With respect to the individual issues mentioned in your post, of course we would like to address them directly with you instead of through this public forum and we thought we did!!
I see numerous tickets over a few week span in March of this year in our support system and our reps getting back to you promptly - although on some I see not to your satisfaction. Which we apologize for that. I also see that our escalations department dealt with social media related "issues" you addressed here in this post and we provided some information. You can see that our Facebook page has been completely revamped and you can expect more indepth information from us moving forward. Our team is also very active on Twitter!
I know this is a long reply but I hope this addresses your issues and we look forward to assisting you in the future.
✍️ Customer Support (FaisalKhan - faisal@h..., ).
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