Host Papa Bronze, $ 26.99/mo. on Linux Reseller
Bronze has been updated on (added ), Aggregate Rating (3.25 out of 10 from 4 reviews)
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...| 🔌 Hosted domains : | unlimited |
|---|---|
| 🆓 free domains : | 0 |
| 📌 Dedicated IPs : | 0 |
| 💳 Payment Methods : | Credit / Debit / Prepaid CardsPayPal |
| 🔨 Control Panel : | CPanelWHM |
| 🔧 Category : | Green Hosting |
| ✍️ Support Options : | EmailHelp DeskPhone / Toll-FreeLive ChatAvailable 24/7 |
| 🌏 Server Locations : | Canada Netherlands United States |
| ⚑ Targeting : | AU CA FR DE IN IE MX NZ SG ES UK US |
| 💰 Money-back guarantee : | 30 days |
See also initial Bronze plan location on their website!
*📜 Plan description
📄 Editorial Review
HostPapa is a green independent company that makes sure its customers have access to all kinds of applications they need. At the same time, they offer backup data facilities and monitor services in order to identify possible problems that might occur. Not only does Hostpapa promise to make its customers content with the range of possibilities that the company offers, but the list of awards they have won over the years confirms their staff’s words. HostPapa promises reliability, technical expertise, security and support.HostPapa is considered to be in Top 10 industry-leading companies in terms of web hosting. Not only do they offer a wide range of products, but it does not require previous experience coming from the customer. For instance, if a customer wants to use a web builder tool, he or she does not need knowledge in web design.
Unlike other companies, HostPapa offers a customer-oriented performance of servers, professional help, a great variety of products (Web Hosting, VPS, SSL Certificates, WordPress Hosting, Website Builder, etc.), as well as a good price value.
The costs differ from one type of plan to another, but they remain reasonable. Usually, the prices are more or less similar to the ones offered by other great companies. In some cases, the prices offered by HostPapa for Web Hosting are higher, but nevertheless, the range of services and the professional management promised by HostPapa create a good equilibrium.
For instance, when it comes to SSL Certificates, HostPapa comes with a selection of popular features all included in its plans (Unlimited server licenses, security seal, padlock symbol, 256-bit encryption, Malware protection) whereas others, such as Network Solutions or GeoTrust, do not include, for example, Malware protection.
Another example could be in the case of WordPress Hosting. Unlike Bluehost or WPEngine, HostPapa comes again with a full package of highly-required tools and features included in a smaller price than the ones provided by the previously mentioned companies.
HostPapa Wordpress Hosting comes with: a free domain name registration; 2 websites hosted; automatic installation; unlimited traffic allowance; free SSL certificate or free website transfer.
Considering a few testimonials coming from customers, reviews written about HostPapa show that generally, customers are satisfied with the services provided by this company and would definitely recommend it further. A few highlights regarding characteristics about HostPapa coming from customers would be:
- User-friendly services;
- Easy-to-use Control Panel;
- Reliability;
- Reasonable prices;
- Green hosting;
- Great tech support;
- Great set of features;
- 100% satisfaction;
- Easy way to open account;
- Flexibility;
HostPapa brand is using separate domain name to target different countries, although the website content is similar (maybe just the currency) and there is no actual physical office location on that country.
👪 Most Recent Customer Reviews
📆
-anonymous- (-hidden-)
😁 I've used HostPapa for a number of my clients, projects, businesses, etc., and they've had the absolute best customer service of any other company I've used.
I keep reading these one star reviews and have never experienced anything like that with HostPapa or it's customer service team. I had one issue where a domain was charged twice and I got a refund in literally 24 hours. Anytime I have an issue their team just says "leave it with us" and it's fixed a short time later.
I'd highly recommend HostPapa!!
I keep reading these one star reviews and have never experienced anything like that with HostPapa or it's customer service team. I had one issue where a domain was charged twice and I got a refund in literally 24 hours. Anytime I have an issue their team just says "leave it with us" and it's fixed a short time later.
I'd highly recommend HostPapa!!
📆
Cleve Stordy (vcstordy@g...) / pavingsite.com
😠 Customer service is an utter nightmare
I needed to have my password reset. TWO WEEKS later still not done. No access to account the entire time. No way to resolve the issue. Support personnel have to put you to 'Level 2' people. You cannot communicate to level 2 people until they email you and then only be email. you cannot even talk directly to anyone in billing. 50% of time you are completely ignored 25% of time they ask inane questions which you have already provided answers to. Nobody gives a rats ass. I have asked for a refund under their 30 day money back guarantee policy....this should be interesting.
I needed to have my password reset. TWO WEEKS later still not done. No access to account the entire time. No way to resolve the issue. Support personnel have to put you to 'Level 2' people. You cannot communicate to level 2 people until they email you and then only be email. you cannot even talk directly to anyone in billing. 50% of time you are completely ignored 25% of time they ask inane questions which you have already provided answers to. Nobody gives a rats ass. I have asked for a refund under their 30 day money back guarantee policy....this should be interesting.
📆
Solona Armstrong (solona.armstrong@g...) / sunwisedesign.ca
😠 HostPapa is a SCAM!
I run a green web design business: http://www.sunwisedesign.ca. By green I mean that most of my clients are ENGOs (Environmental Non-Government Organizations), I use web hosting services that run on renewable energy and I myself have and will again run my equipment using off-grid, renewable energy.
HostPapa has been my hosting company of choice for three years. When I first signed up their customer service was excellent: prompt replies and intelligent responses. Soon afterwards, I noticed they were running fairly aggressive campaigns, primarily using Google Ads and a Facebook Page to grow their social media following and customer base. Since their fan base, and I assume customer list, have grown their customer service and their integrity have declined significantly.
Upon logging into a new reseller account using the info provided in HostPapa's welcome email, I noticed one of my clients' names at the top of the screen. Not my company name for which I had enrolled the reseller account. When I brought this to the attention of a HostPapa representative, they told me everything was fine. And magically, the next time I logged in my company name was listed. However, the credit card information on file for that account was still one of my clients'.
HostPapa's representatives often do not read my requests when I submit tickets. Two days after submitting a ticket, I will receive an irrelevant response and on a few occasions it has taken me three tries to finally get an intelligent answer.
Recently, one of HostPapa's representatives used the wrong email address for a support request. My request went ignored because the email was not authenticated. 4 days later, my site is still down.
The real clincher is the HostPapa Facebook page: https://www.facebook.com/HostPapa. First of all, it is full of complaints. Second, most of the positive feedback on their wall seems completely fabricated by bogus users. Robert Barentine, a user with a handsome, professional looking profile photo had several positive comments on the Facebook HostPapa wall. When I clicked on Robert Barentine, I discovered he had only 8 friends and his only interest listed was HostPapa. A second user, Jill Grant had no friends and her only interest was HostPapa.
I typed this on their wall yesterday, March 19. This morning, I was removed as a follower from the HostPapa Facebook page. I "Liked" their page again to discover that my comments and those of Robert Barentine and Jill Grant were removed. I am now blocked from commenting on their page. A Facebook search also reveals that those two users have also been deactivated from Facebook entirely.
Is this what social media has come to? Is it right that a company with over 28,000 fans stoop to such depths to get to that size? How do we sniff out the rats and discern the difference between bogus users and those left by genuinely satisfied customers? And what are the consequences of such dishonest uses of social media?
I run a green web design business: http://www.sunwisedesign.ca. By green I mean that most of my clients are ENGOs (Environmental Non-Government Organizations), I use web hosting services that run on renewable energy and I myself have and will again run my equipment using off-grid, renewable energy.
HostPapa has been my hosting company of choice for three years. When I first signed up their customer service was excellent: prompt replies and intelligent responses. Soon afterwards, I noticed they were running fairly aggressive campaigns, primarily using Google Ads and a Facebook Page to grow their social media following and customer base. Since their fan base, and I assume customer list, have grown their customer service and their integrity have declined significantly.
Upon logging into a new reseller account using the info provided in HostPapa's welcome email, I noticed one of my clients' names at the top of the screen. Not my company name for which I had enrolled the reseller account. When I brought this to the attention of a HostPapa representative, they told me everything was fine. And magically, the next time I logged in my company name was listed. However, the credit card information on file for that account was still one of my clients'.
HostPapa's representatives often do not read my requests when I submit tickets. Two days after submitting a ticket, I will receive an irrelevant response and on a few occasions it has taken me three tries to finally get an intelligent answer.
Recently, one of HostPapa's representatives used the wrong email address for a support request. My request went ignored because the email was not authenticated. 4 days later, my site is still down.
The real clincher is the HostPapa Facebook page: https://www.facebook.com/HostPapa. First of all, it is full of complaints. Second, most of the positive feedback on their wall seems completely fabricated by bogus users. Robert Barentine, a user with a handsome, professional looking profile photo had several positive comments on the Facebook HostPapa wall. When I clicked on Robert Barentine, I discovered he had only 8 friends and his only interest listed was HostPapa. A second user, Jill Grant had no friends and her only interest was HostPapa.
I typed this on their wall yesterday, March 19. This morning, I was removed as a follower from the HostPapa Facebook page. I "Liked" their page again to discover that my comments and those of Robert Barentine and Jill Grant were removed. I am now blocked from commenting on their page. A Facebook search also reveals that those two users have also been deactivated from Facebook entirely.
Is this what social media has come to? Is it right that a company with over 28,000 fans stoop to such depths to get to that size? How do we sniff out the rats and discern the difference between bogus users and those left by genuinely satisfied customers? And what are the consequences of such dishonest uses of social media?
🗨 Hi Solona,
Thanks for your email and we appreciate the feedback, even if some of the feedback is critical of our performance. I see you have been (and are still are) an active Hostpapa customer and we do not take your words lightly as to the feedback regarding our performance regarding our customer support.
We do have been a fast growing shared web hosting company thanks to our dedicated and loyal customer base that provides a number of referral clients based on what we believe is a solid foundation of customer support. Of course, like most service companies we are not perfect and we not only strive for continual quality improvements in our staff training, investment in new technologies, etc.
We are a bit disappointed to see that our service of 3+ years is rated a 1/10 but I guess that is something we will have to live with and try to improve on. Considering that we are hear on a third-party forum answering this complaint would be I hope at least a raise to 2/10 :)
In the upcoming months we have added a number of new service features to our business in a direct move to improve our customer satisfaction levels (we hope you will be patient while we implement these in the near future)
1) a new and deep knowledgebase with help articles, videos and quick lookup
2) enhanced training and mentoring programs for our reps,
3) new and improved chat including lookup in our KB
new telephone system for quicker access to customer support and streamlined account lookup
4)interactive blog including customer feedback
5) customer survey and ratings system (net promoter score..you should look it up quite interesting)
6) enhanced customer support metrics that our team reviews weekly including average response time, # of tickets/chats/calls, length of time in queue, etc.
7) live network status update on all our properties and services providing direct feedback related to technical and service issues.
8) social feedback tools i.e. twitter, facebook, etc. (more on that later)
9) launch of a brand new customer control panel (this year)
10) more products and features to help for you and your clients.
With respect to the individual issues mentioned in your post, of course we would like to address them directly with you instead of through this public forum and we thought we did!!
I see numerous tickets over a few week span in March of this year in our support system and our reps getting back to you promptly - although on some I see not to your satisfaction. Which we apologize for that. I also see that our escalations department dealt with social media related "issues" you addressed here in this post and we provided some information. You can see that our Facebook page has been completely revamped and you can expect more indepth information from us moving forward. Our team is also very active on Twitter!
I know this is a long reply but I hope this addresses your issues and we look forward to assisting you in the future.
✍️ Customer Support (FaisalKhan - faisal@h..., ).
Thanks for your email and we appreciate the feedback, even if some of the feedback is critical of our performance. I see you have been (and are still are) an active Hostpapa customer and we do not take your words lightly as to the feedback regarding our performance regarding our customer support.
We do have been a fast growing shared web hosting company thanks to our dedicated and loyal customer base that provides a number of referral clients based on what we believe is a solid foundation of customer support. Of course, like most service companies we are not perfect and we not only strive for continual quality improvements in our staff training, investment in new technologies, etc.
We are a bit disappointed to see that our service of 3+ years is rated a 1/10 but I guess that is something we will have to live with and try to improve on. Considering that we are hear on a third-party forum answering this complaint would be I hope at least a raise to 2/10 :)
In the upcoming months we have added a number of new service features to our business in a direct move to improve our customer satisfaction levels (we hope you will be patient while we implement these in the near future)
1) a new and deep knowledgebase with help articles, videos and quick lookup
2) enhanced training and mentoring programs for our reps,
3) new and improved chat including lookup in our KB
new telephone system for quicker access to customer support and streamlined account lookup
4)interactive blog including customer feedback
5) customer survey and ratings system (net promoter score..you should look it up quite interesting)
6) enhanced customer support metrics that our team reviews weekly including average response time, # of tickets/chats/calls, length of time in queue, etc.
7) live network status update on all our properties and services providing direct feedback related to technical and service issues.
8) social feedback tools i.e. twitter, facebook, etc. (more on that later)
9) launch of a brand new customer control panel (this year)
10) more products and features to help for you and your clients.
With respect to the individual issues mentioned in your post, of course we would like to address them directly with you instead of through this public forum and we thought we did!!
I see numerous tickets over a few week span in March of this year in our support system and our reps getting back to you promptly - although on some I see not to your satisfaction. Which we apologize for that. I also see that our escalations department dealt with social media related "issues" you addressed here in this post and we provided some information. You can see that our Facebook page has been completely revamped and you can expect more indepth information from us moving forward. Our team is also very active on Twitter!
I know this is a long reply but I hope this addresses your issues and we look forward to assisting you in the future.
✍️ Customer Support (FaisalKhan - faisal@h..., ).
📉 Similar hosting plans from other companies in the same category & country location ≡
- WHC.ca
🏆 Alexa Rating57,161 ▲👤 User Rating 👉 Total Reviews: 9
🙌 Average Rating: 2.6 / 10
👍 Good Reviews: 2
👎 Bad Reviews: 7
👈 Official Responses: 0- 💡 Plan: Reseller Starter
- 🔧 Category: Reseller Hosting
- 💻 OS Type: Linux
- 💰 Price: CAD 22.56/mo.
- 💿 Disk Space: 50 GB
- 📶 Traffic bandwidth: unmetered
- 💲 Setup Fee: free
- 📅 Added:
- 📆 Updated:
- 🌏 Server in:
- Aggregate Rating (2.6 out of 10 from 9 reviews)
Great starting point for new resellers.
50GB Disk space
Up to 10 cPanel accounts
Unlimited bandwidth
Free Domain
Sitejet website builder
Powered by renewable energy
Google Ads [...] - WHC.ca🏆 Alexa Rating57,161 ▲👤 User Rating 👉 Total Reviews: 9
🙌 Average Rating: 2.6 / 10
👍 Good Reviews: 2
👎 Bad Reviews: 7
👈 Official Responses: 0- 💡 Plan: Reseller Pro
- 🔧 Category: Reseller Hosting
- 💻 OS Type: Linux
- 💰 Price: CAD 44.45/mo.
- 💿 Disk Space: 100 GB
- 📶 Traffic bandwidth: unmetered
- 💲 Setup Fee: free
- 📅 Added:
- 📆 Updated:
- 🌏 Server in:
- Aggregate Rating (2.6 out of 10 from 9 reviews)
More Disk space + Billing Software. Perfect for Agencies.
100GB Disk space
Up to 25 cPanel accounts
Unlimited bandwidth
Free Domain
Sitejet website builder
Powered by renewable [...]