Files.com Enterprise, $ 10,000.00/yr. on Linux/Windows Cloud

Enterprise is a custom deployment tier with annual pricing from $10,000 to more than $1,000,000, sized around usage, scale, support needs, compliance requirements, and deployment scope. It includes everything in Power, with as many Full Users, System Users, and Outbound Connections as required by the agreement. The base quote includes a Service Level Agreement with a cash-back uptime guarantee, HIPAA BAA, DORA addendum, audit-program assistance, multi-region storage, full onboarding, and migration assistance. Enterprise can use up to seven global storage regions and can support separate environments for staging, test, subsidiaries, departments, or controlled business units. Common Enterprise add-ons include SIEM integration, 24/7 Strategic Support, and high availability for the Files.com Agent. The feature comparison also raises operational capabilities, including a 5-minute maximum sync frequency, all-region availability, priority email/chat/phone support, and full onboarding. The tier fits regulated or high-volume organizations that need advanced security, contractual terms, compliance help, business continuity commitments, migration planning, and operational support beyond the published Starter and Power plans. Its SLA states that qualifying customers receive a refund or service credit when uptime in a usage period falls below 99.9 percent, with a larger credit if uptime falls below 99.5 percent. Enterprise also supports full-scale use of the same file fabric: cloud SFTP/FTP, MFT automation, AS2, API-first operations, remote server mounts, multi-cloud sync, user lifecycle automation, branded sharing, custom domains, regional storage, file governance, auditability, and large partner ecosystems.

Files.com is a cloud-native file orchestration and managed file transfer platform that combines SFTP, FTP, FTPS, WebDAV, API, CLI, SDKs, browser file management, desktop drive access, mobile access, automation, sync flows, file requests, inboxes, secure share links, and document collaboration. The service replaces isolated MFT servers, file-sharing silos, and fragile scripts with one governed file fabric. Users and automated systems can exchange files through traditional protocols while administrators keep centralized governance, audit logs, encryption, access policies, retention controls, and integration visibility. The web file manager supports uploading, downloading, previews, metadata, sharing, public hosted folders, search inside folders, online editing and co-editing for supported office documents, and operational history. Secure sharing can use branded share pages, live or snapshot links, upload permissions, passwords, expiration policies, domain restrictions, preview-only access, watermarking, clickwrap acceptance, and audit trails. File sync can push, pull, two-way mirror, or mount content across more than 50 systems, including cloud object stores, collaboration suites, SFTP/FTP/WebDAV endpoints, and on-premises storage through the Files.com Agent. Automations can create folders, move or copy files, request files, run syncs, trigger on uploads, poll remote systems, send notifications, or chain steps into larger workflows. Security includes encryption at rest and in transit, TLS features, two-factor authentication support, role-based permissions, file integrity checksums, geographic access controls, logging, SSO on supported tiers, and data governance features for retention, restore, legal hold, archive-only controls, and backups through sync to other storage locations. Storage regions are available in the United States, Australia, Canada, the United Kingdom, Germany, Japan, and Singapore, with regional routing and global acceleration settings available to align performance and residency needs. Billing uses a 30-day usage period, and included usage combines storage and transfer. Extra usage, users, outbound connections, flows, agent capacity, and transformation credits can add overage or add-on fees depending on the plan and agreement. Accounts can pay by credit card or PayPal, and annual prepayment can also support mailed check and bank-transfer style methods.