Ecritel Level 1, € (on request) on Linux Cloud

Level 1 is the entry managed services package shown under the Managed Cloud offer. It includes infrastructure monitoring, access to the customer portal, L1 technical support through helpdesk or phone and ticket opening on supervision alerts. It is intended for customers that need a professionally monitored managed hosting environment while retaining a lighter operational perimeter than the higher service levels. The package is attached to Ecritel Cloud Center environments, where public, private or hybrid cloud resources can be combined with self-service access and provider-side operations. Linux or Windows server intervention is presented as an option at this level, while broader operating system administration, software administration, platform optimization, project management and steering committee services belong to higher or optional scopes. This level is suitable for business applications or websites that need supervision and formal support access but where the customer may still keep part of the technical administration responsibility.

Ecritel is positioned as an enterprise managed hosting provider for critical web platforms, information systems and e-commerce workloads. Common service context includes managed services on private, public and hybrid cloud, infrastructure audit and consulting, DevOps and WebOps teams, CDN and multi-CDN expertise, security services and operational support. The provider advertises more than 20 years of managed hosting experience, more than 800 customers, more than 250 engineers and technicians, activity across four continents, multiple datacenters and more than 10000 physical and virtual servers. Service commitments highlighted across the site include 99.99% guaranteed availability, 15 minute guaranteed intervention time and 4 hour guaranteed restoration time, with stronger GTI/GTR commitments during critical periods. Support context includes email contact, phone contact, contact/helpdesk forms, customer portal access and 24x7 onsite or follow-the-sun support depending on the managed service scope. Relevant platform context includes ISO 27001, ISO 9001, ISAE 3402, HDS, PCI DSS, GDPR and ITIL-oriented processes, plus redundant datacenter design, network security, backup, monitoring and managed operations. No public retail price was shown for this offer, so the commercial price is treated as on request.