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gandi.net
Average 2.7 out of 10
Total reviews: 16
Recommended by: 3
Opposed: 13
Official responses: 0


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Gandi review

16 user reviews, 0 support responses, 0 testimonials, 19 products, 0 promotions, 4 social accounts, 5672 hosted, Alexa #10518, listed 2007 (#5698)
gandi.net
Gandi
63-65 boulevard Masséna
Paris 75013
FR
Phone +33.(0) 1 70.37.76.61
Fax +33.(0) 1 43 73 18 51

Website language(s): zh-CHS zh-CHT en-US fr-FR ja-JP es-ES
Alexa Rating10,518▲ 717 User RatingAverage 2.7 out of 10
Total reviews: 16
Recommended by: 3
Opposed: 13
Official responses: 0

Price Range€ 0.00 - € 333.20Support24x7Offer CurrencyEUR
Payment OptionsCredit / Debit / Prepaid Cards, PayPal, Wire [...]
SEO MOZ Authority87/72Links3,155,036
Profile completion status:
Things done
Company descriptions is fine
Company address location is complete
Company phone/fax is added
Company Twitter and Facebook accounts are added
"About page" URL or "Contact page" URLs are added
Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added
Products (plans) are added
Note: Add a promotion or coupon

100%

Most Recent Customer Reviews

-anonymous- (-hidden-) / sitesproanonyme.com
Time Hosted: over 3 years
Global rating
Une catastrophe quand quelque chose ne leur plait pas ils ne répondent plus, ne leur demandez surtout pas de régler des problèmes, ils sous traitent et se déresponsabilisent, de toute facon vous n'aurez de réponse qu'apres plusieurs jours la plupart du temps... si vous gerer des sites pour des clients , passez votre chemin , plus de stress qu'autre chose
-anonymous- (-hidden-) / springo.com
Time Hosted: under 1 month
Global rating
I want to warn you of the fraudsters !!!!!! I bought a .com domain and paid with bitcoin, after about 1 hour of waiting I was amazed, suddenly I was asked to upload my identity card! In the last 10 years in which I bought domains, I have never seen anything so stupid
-anonymous- (-hidden-) / personel
Time Hosted: under 1 month
Global rating
Une gang de voleur.
J'ai voulu acheté un .com et j'ai renouvelé et payé une année supplémentaire pour son propriétaire !!!!!
Comment un inconnu peut-il gérer les .com des autres.....
Je pensais avoir acheté le .com mais comme je voyais que je ne pouvais pas aller le géré, on m'a dit que j'avais renouvelé pour son propriétaire et que je n'avais aucun droit.
J'ai demandé un remboursement et on me l'a refusé.
Ce nom de domaine n'est même pas actif en plus.
Pas moyen de rejoindre son propriétaire qui ne l'utilise pas.
Aucune autre compagnie n'offre cette option.
C'est carrément du vol
MORE REVIEWS
Listed and verified since 2007
gandi.net logo

Editorial Review

Services: Web HostingDomain Registration ICANN registrar Own datacenter | Redirected from gandi.fr

Founded in 1999 by Pierre Beyssac, Laurent Chernla and Valentin Lacambre, Gandi is a hosting provider that prides in hosting over 50,000 websites, over 2.5 million domains and it has recognition around the world in 192 countries. They offer services for all types of projects: individuals, small companies, medium-sized companies or corporations.

They were one of the first ICANN accredited domain registrars in France and they offer over 750 domain extensions.

The company provides the following web hosting solutions:
  • Shared Hosting;
  • Cloud Hosting;
  • Email Hosting;
  • WordPress Hosting;
  • Domain Registration;
  • SSL Certificates;

Shared hosting plans are secured with free TSL/SSL certificates and support for PHP, Python or Ruby. Customers find included databases (MySQL/PostgreSQL) and servers are Node.JS ready. You can also upgrade your resources by expending the default features of your plan.

Cloud servers run on private networks and offer extendable resources, so customers can boost their server configuration. You get full root access and servers that run on Linux OS (Ubuntu, Debian, CentOS) or FreeBSD.

Price & Cost


Gandi offers affordable prices for their customers, although they are rather high in comparison to similar configurations offered by other hosting providers.
Customers can benefit here of discounts up to 50% off. Customers can pay in US dollars, Euros or Pounds.

Gandi offers a 10-day free trial to test their services. There is no money-back guarantee, but you can cancel your plan from your control panel within the 10 days of the free trial that is available.

Reliability


The company offers 99.95% uptime guarantee for their services.

Data Center


The headquarters of the company are located in Paris, France. They also have offices located in Bissen (Luxembourg), Taipei (Taiwan) and San Francisco (USA).

Shared hosting and cloud servers are hosted in European data centers, so customers can choose the server location to be in France and Luxembourg.

Customer Support


At Gandi, customers can contact the support team on phone, e-mail or ticket. They are also active on Facebook and Twitter, but in case you need additional help, you can go to their FAQ section or forum to find out solutions for commonly encountered issues.

Control Panel


The company uses their own control panel.

Conclusion

Gandi is a French-based hosting provider and also an ICANN accredited domain registrar. They offer good hosting solutions, but customers will not find here dedicated servers or VPS plans.

Prices are reasonable, although plans are slightly expensive. Customers get a free trial of 10 days to test their services and cancel their purchase in case they are not happy with what they offer during the testing period. Their customer support is responsive and helpful, although there is no live chat available.

Gandi is a reliable hosting provider offering professional services for good prices and a supportive team to help you manage your online business.

Server locations:

Paris Bissen
Datacenter locations for gandi.net

Special pages


gandi.net screenshot
Website research for Gandi on September 4, 2020 by WebHostingTop

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PlansGandi Website Products

Shared - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedFree domain /
Allowed
SmallfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : Backup, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 5
Free domains : 0
Dedicated IPs : 0

Simple dynamic or static websites with little traffic
Snapshots
Caching
Extra storage Starting at €0.21 per GB
300,000 estimated monthly pageviews
60GB estimated monthly traffic

For Gandi customers €2.38 ( 50% discount on the purchase of [...]
Plan URL : https://www.gandi.net/en/simple-hosting
4.76/mo. VAT 19% inc20 GB60 GB 0 / 5
Small+SSLfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : Backup, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 5
Free domains : 0
Dedicated IPs : 0

Unlimited free SSL certificates
Simple dynamic or static websites with little traffic
Snapshots
Caching
Extra storage Starting at €0.21 per GB
For Gandi customers* €3.57
300,000 estimated monthly pageviews
60GB estimated monthly [...]
Plan URL : https://www.gandi.net/en/simple-hosting
7.14/mo. VAT 19% inc20 GB60 GB 0 / 5
MediumfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : Backup, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 10
Free domains : 0
Dedicated IPs : 0

CMS, blogs, and applications with little traffic
Snapshots
Caching
Extra storage Starting at €0.21 per GB
CMS, blogs, and apps with little traffic
For Gandi customers* €4.76
600,000 estimated monthly pageviews
120GB estimated monthly [...]
Plan URL : https://www.gandi.net/en/simple-hosting
9.52/mo. VAT 19% inc20 GB120 GB 0 / 10
LargefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : Backup, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 10
Free domains : 0
Dedicated IPs : 0

CMS, blogs, e-commerce websites and applications with moderate traffic
Unlimited free SSL certificates
Snapshots
Caching
Extra storage Starting at €0.21 per GB
CMS, blogs, and apps with little traffic
For Gandi customers* €9.52

1,200,000 [...]
Plan URL : https://www.gandi.net/en/simple-hosting
19.04/mo. VAT 19% inc20 GB120 GB 0 / 10
X-LargefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : Backup, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 40
Free domains : 0
Dedicated IPs : 0

CMS, blogs, e-commerce websites and applications with moderate traffic
Unlimited free SSL certificates
Snapshots
Caching
Extra storage Starting at €0.21 per GB
CMS, blogs, and apps with little traffic
For Gandi customers* €14.28
> [...]
Plan URL : https://www.gandi.net/en/simple-hosting
28.56/mo. VAT 19% inc20 GB500 GB 0 / 40
XX-LargefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : Backup, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 300
Free domains : 0
Dedicated IPs : 0

E-commerce, CMS, blogs, and applications with intensive traffic
Unlimited free SSL certificates
Snapshots
Caching
Extra storage Starting at €0.21 per GB
CMS, blogs, and apps with little traffic

For Gandi customers* €19.04
> 5,000,000 [...]
Plan URL : https://www.gandi.net/en/simple-hosting
38.08/mo. VAT 19% inc20 GB1 TB 0 / 300
Cloud - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedRAM /
Dedicated IPs
Small - IPv6featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : CPanel, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 1000 MB
CPU : 1 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0

IP address (v4)
IP address (v6)

* Monthly price based on a 30-day usage. Server consumption is billed hourly.

Create servers in a minute.
Setup new servers in a minute on our Cloud platform.

Virtual servers, real power
Enjoy the power of [...]
Plan URL : https://www.gandi.net/en/cloud
10.92/mo. VAT 19% inc20 GBunmetered 1 GB
SmallfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : CPanel, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 1000 MB
CPU : 1 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0
Plan URL : https://www.gandi.net/en/cloud
15.76/mo. VAT 19% inc20 GBunmetered 1 GB
MediumfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : CPanel, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 2 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0
Plan URL : https://www.gandi.net/hosting/iaas/prices
27.37/mo. VAT 19% inc50 GBunmetered 2 GB
LargefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : CPanel, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0
Plan URL : https://www.gandi.net/en/cloud
49.91/mo. VAT 19% inc100 GBunmetered 4 GB
X-LargefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : CPanel, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 12000 MB
CPU : 8 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0
Plan URL : https://www.gandi.net/en/cloud
121.51/mo. VAT 19% inc200 GBunmetered 12 GB
Kick AssfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : CPanel, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 24000 MB
CPU : 16 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0
Plan URL : https://www.gandi.net/en/cloud
237.71/mo. VAT 19% inc1000 GBunmetered 24 GB
Domains Keep mouse
over features!
Price Updated
.comfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : DNS
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7

.com - 14,92 €
Renewal - 15,47 €
Transfer - 11,35 €

Over 700 extensions
One of the largest catalogs of new TLDs, to which we add more every week

Free SSL Certificate
Each domain name registration comes with a free 1-year

2 email mailboxes
1000 [...]
Plan URL : https://www.gandi.net/en/domain
14.92/yr.
SSL Certificates Keep mouse
over features!
Price UpdatedDomains protected
Free SSLfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : CPanel, [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Domains protected : 1

Free SSL
Can be used On Simple Hosting
2048-bit Key
Online validation
Automated certificate management
Can be used - On Simple Hosting
Single address (domain + www subdomain) - Free

256-bit encryption
Our certificate encryption key is available [...]
Plan URL : https://www.gandi.net/en/security
free 1
StandardfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : DNS
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Domains protected : 1

Standard SSL
Current price for Single address (domain + www subdomain) €14.28 per year
Wildcard - 142,80 € per year
Multi-domain - From 47,60 € per year

2048-bit Key
Online validation
Can be used - Everywhere

256-bit encryption
Our certificate [...]
Plan URL : https://www.gandi.net/en/security
14.28/yr. VAT 19% inc 1
ProfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : DNS
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Domains protected : 1

Pro SSL
Single address (domain + www subdomain) - 40,46 € per year
Wildcard - 315,35 € per year

2048-bit Key
Organization validation
Transaction warranty - Up to $250,000
Can be used - Everywhere

256-bit encryption
Our certificate encryption key [...]
Plan URL : https://www.gandi.net/en/security
40.46/yr. VAT 19% inc 1
BusinessfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Category : DNS
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Domains protected : 1

Business SSL
Single address (domain + www subdomain) - 333,20 € per year
Multi-domain - From 595,00 € per year

2048-bit Key
Organization validation
Extended Validation
("green bar")
Transaction warranty - Up to $250,000
Can be used - [...]
Plan URL : https://www.gandi.net/en/security
333.20/yr. VAT 19% inc 1
Emails - Linux Keep mouse
over features!
Price Updated
StandardfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7

Filters and anti-spam
Anti-virus
Webmail
Outlook, Mail, Thunderbird
(IMAP / POP / SMTP) synchronization
Included mailboxes - 2 free standard mailboxes per domain

2 mailboxes included with each domain
When you buy a domain or transfer one to [...]
Plan URL : https://www.gandi.net/en/domain/email
0.42/mo. VAT 19% inc3 GBunmetered
PremiumfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Bitcoin
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Plan URL : https://www.gandi.net/en/domain/email
2.08/mo. VAT 19% inc50 GBunmetered

Contact information is managed by gandi.net representatives nicolas@g..., noc@g..., admin@g..., support@g..., sales@g..., contact@g..., info@g..., nicolas.lhuillery@g... [login]
Claim this businessCreate a free account to manage gandi.net listing!

Web stats

Targeting: Canada, France, Japan, Luxembourg, Taiwan, United Kingdom, United States
Details for https://www.gandi.net/en
Website DNS: dns1.gandi.net => 217.70.177.45 ( Paris ) / Gandi SAS
dns0.gandi.net => 217.70.177.39 ( Paris ) / Gandi SAS
dns2.gandi.net => 217.70.183.211 ( Paris ) / Gandi SAS
dns6.gandi.net => 162.159.25.213 ( San Francisco ) / CloudFlare Inc. - cloudflare.com
dns4.gandi.net => 217.70.186.184 ( Luxembourg ) / Gandi SAS
dns3.gandi.net => 217.70.184.14 ( Paris ) / Gandi SAS
Server Software: nginx
Website IP: 217.70.185.65
IP Location Country/State/City: France / Ile-de-france / Paris - see top providers in Française
ISP Name / ISP URL: Gandi SAS / gandi.net

Customer testimonials

There are no customer testimonials listed yet. You can be the first one to add your testimonial here.

Add your own testimonial

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Your Name
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One Hosted domain name with this company
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Minimum 100 characters
How much is 4 + 3 ? Respond with 7
 

Gandi News / Press release

Gandi Upgrades Cloud Hosting Specs - - European Web hosting provider Gandi (www.gandi.net) announced this week that it has doubled the CPU resources supplied to virtual customer servers through its cloud hosting system.
Gandi - originally a domain registrar - launched the Xen-based virtual server hosting product in October, offering server shares (each representing 1/60 of a 4x quad core machine) which customers can buy and use collaboratively to host their web applications.
The company says it made the upgrade to the server specs
Gandi Becomes SSL Certification Authority - -- Longtime French domain name registrar, which recently unveiled an ultra-flexible virtualised hosting offering, Gandi.net (www.gandi.net) has launched a line of Secure Sockets Layer certificates and services after becoming as a Certification Authority, allowing its customers to generate and manage digital certificates using the industry-standard SSL protocol.
According to Gandi.net's Wednesday announcement, there are three levels of certificate available, ranging from a simple online identity
Pro TLD Grows Five-Fold in Five Months - At least partly due to a recent relaxation of eligibility restrictions, the exclusive operator of the .Pro top level domain, RegistryPro (www.registrypro.pro), has reported explosive growth in the total number of registrations of .Pro domain names, the first and only domain name extension designated for professionals and professional entities worldwide.
On Tuesday, Hostway Corporation (www.hostway.com) subsidiary RegistryPro announced that the five month period following its relaunch of the ...
[search all gandi.net news]

Gandi Social Networks

https://www.linkedin.com/company/gandi/
Gandi (established 1999) is a Privately Held entity having 667 followers on LinkedIn and 51-200 employees, industry Internet.
Gandi Blog First post from March, 2015, with total 387 articles, Language en-US. See recent blogs summary posts:
- Gandi supports Bee Happy Honey - The French apicultural association Bee Happy Honey is commited to sustainable modes of production. Read more about their story and how Gandi supports them.
- Price drop on .bond on December 16, 2020 - On December 16, 2020, the registry Shortdot SA will reduce the standard registration price and renewal price for .bond domain names.
- Cozy Pass, your password manager - Cozy Pass is the password manager integrated with the French, open-source, personal cloud Cozy, designed to automatically save and store your usernames and passwords as you browse the internet.
http://groups.gandi.net/en/

Domains trend


Gandi Domain trend

ReviewsGandi Customer Ratings

The quick stats of Gandi profile shows a note average of 2.7 out of 10, counting 16 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advanced form]

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Your email
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or login and come back to this page
Customer identification(Not public visible. Example Customer=1120 or Account=2121 or Order ID=511AAS3)
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Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
Some customers might say good things like: "i'm happy with Gandi" or bad things and complaints like: "this company sucks", or "is horrible", "gandi.net generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
How much is 4 + 3 ? Respond with 7
 
(3 = 18.75%)
(13 = 81.25%)
-anonymous- (mucea1551@g...) / paxeladine.su
Time Hosted: 1 to 3 months
Global rating
SCAMMERS
They say that will return my money but it did not happend
NO DOMAINS NO RESPONSE
NO REFUND!!!
AVOID/ SCAMMERS

-anonymous- (timo.p.saarinen@g...) / hyvassasloorissa.eu
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Solid hosting for 4 years
I have had a personal vps on Gandi and have been very happy with their customer service, service availability and the management UI.
Lazaros Tsavdaridis (lazaros67@g...) / dogmail.com
Time Hosted: under 1 month
Global rating
I gegistered a domain with gandi.net
After 14 hours, the domain was not delivered. I contacted their support team and they responded with this awesome answer:
=====
Hello Lazaros,
Thank you for waiting.
The registration of .GR domain names can take 5/6 days after the registration request, as you can check in:
https://www.gandi.net/domain/gr/info
Unluckily there is nothing we can do to accelerate this delay, as the domain name is activated by the registry.
I am at your disposal should you need any further information.
Best regards,
Laura
=================

5-6 days to deliver a domain, when the competition needs only 5-6 minutes?

And they expect from customers to read all instructions all over their site, before placing an order?
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worst Domain Registrar!
I've hosted with Gandi for 2 years. I even moved some family and businesses over to Gandi as well.

I tried to do a simple domain transfer for one of my int'l .jp domains because Gandi overcharges for them ($90 yr).

My new registrar tried for 10 days to get it transferred from Gandi. Gandi email support is a joke. They email every 2 or 3 days to say its "in process".

The first Gandi email tried to argue that Gandi was not a reseller for a Japanese registrar and to send the transfer request to Gandi only. My new registrar and JPRS had to verify that they were indeed only a reseller! So requests had to be made to their parent Japanese registrar.

Why they did not know that is beyond me! After 11 days (1 day before the transfer expired), it finally went through!

After this fiasco, I tried to transfer a .com away from them too. It's still sitting in my Gandi control panel 5 days later! I have no idea if they are just insanely slow or what, but this is pretty ridiculous for [read more...]
Ammeo (amadnaeem86@g...) / anm enterprises
Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
This happened last week when i tried to buy a dedicated pop email hosting service from Gandi.net through the Mozilla Thunderbird email platform. What happened is they charged me around 3.97 Euros (excluding Vat. Around 6 Dollars were deducted from my Visa card and the order was put on hold. Now 6 days have passed and the order is still not processed. I sent them an email and now they r saying they have not received the money although it was long gone from my card and never been returned. Anyone else experienced such scamming from Gandi or is it just me??
a number! (roypittman30@g...) / betweentheleaves.com
Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
worst customer service in the world!
My user name after extensive exploration turned out to be my "instance number". I guess making that up pleased them. There was NO control panel of the sort other web hosts have. No help on weekends. No useful help at other times. I was left with no available website after many hours of effort on my part and received no help. I paid them money and got nothing.
Luca (-no email-)
Time Hosted: 3 to 6 months
Global rating
Cost
Customer Relation
Control Panel
Very bad experience
I have been in the IT market since 1995, so: I am not a newbie. Some weeks ago, I decided to move some of my personal domains to gandi.net to test their services. I was quite optimistic and enthusiast, because of their services (lots of rare extensions), and their catch-phrase "no bullshit". Well, my experience was and it is still awful. To be kind.

Their customer service does not exist. You will always have to wait from 12 to 36 hours (up to 20... days!) to get an answer (about very easy topic, such as renewal duration, offers…), and you can consider yourself lucky if you receive a standard reply. It is not possible to manage any support request nor change/add anything. Just send an email and wait.

That’s not all. As soon as they registered my first domain I lost my privacy whois. It’s quite incredible because with that national authority, the privacy feature is set by default! I asked why that had happened and I simply got no answer for weeks. In the meanwhile, the domain was [read more...]

-anonymous- (behzad.canaanie@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
the Customer Relation is awful if you ask few time .
i have problem with ltd owner ship change.
i talked with several person but any time different wrong answer that never worked.
worst part they not familiar with they system. and don't have phone # at all.
right no my domain lock up for three month in the system becuse of gandi sas errors .
a simple transfer take more than four moth so far.
use other registrar or make sure you never need costumer support and stable system.
Johnny Fearless (-no email-)
Time Hosted: 1 to 2 years
Global rating
Poor customer service
I lost my domain because of these scumbags. When it came time for renewal, I had to mail them a photocopy (welcome to the Internet) of my identification, and even that wasn't good enough for them. The customer service was terrible, and I couldn't jump through enough hoops for them to prove who I was..
Emma (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I think it´s a great hosting
I have been hosted by Gandi for more than 1 year. Opposite to some reviews I am seeing here, I always got extremely fast and competent answers from the customer service, which was not the case at 1and1 where I was hosted previously.

The website runs perfectly and I never got a problem with it.

I do recommend them.
Miraj (-no email-)
Time Hosted: under 1 month
Global rating
Features
Cost
Customer Relation
Control Panel
They started scam on 10th anniversary, I got my promocode but till yet cant get my domain.
First they cancel order and wont accept promo, I contact their support they asked me to fill our contact info form, I filled and submitted but no positive response.
Next day they asked to send your ID card. What I got is type of scam, coz they did not mention id requirement at their contact info form.

Stay away from them.
Raymond Gallagher (raymond-gallagher@s...) / starts.com
Time Hosted: over 3 years
Global rating
I have used Gandi for close to ten years.

Recently the web page has been changed from intuitive to extremely difficult to understand & manage.

Support is now so poor as to be completely non-existent.

All questions are answered by e-mailing a dictionary taken from the site "Self Help" instructions.

It is impossible to find the pages to redirect e-mails, to to redirect Web traffic or to change account details

The actual workings of the service is good - It is unfortunate that web-page interface prevents the user access to managing the service.

Requests for support simply are ignored.

Raymond Gallagher. Posted 11th February '10
Ray (Ray.man@l...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I host my professional site with them for more than a year now. Performances and customer care worth the $12 I spend every months

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