Sep, 2003 : LivePerson Launches Online Service Solution

📅 September 5, 2003 - LivePerson, Inc. (liveperson.com) announced this week the availability of LivePerson Service Edition Platinum Series, a fully integrated chat, e-mail and knowledge base online customer service and communication solution.

LivePerson Platinum integrates its flagship live chat application with a secure e-mail response management system and a knowledge base and FAQ application.
"LivePerson Platinum allows clients to manage all online customer communications through a single, easy-to-use interface," said Tony Pante, senior vice-president of marketing and product strategy at LivePerson. "This is a logical progression for the LivePerson product line as we leverage our expertise in real-time communication and move toward a complete solution for our clients? online communication needs."
Additional functionality includes reporting capabilities, flexible routing technology and advanced CRM and phone switch integration capabilities.
LiverPerson Platinum also features advanced security enhancements including 128-bit SSL encryption of all customer interactions and triple DES encryption of all stored data.

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