Exabytes Review 2026. Is exabytes.my good web hosting in Malaysia?

📄 Editorial Review

🔃 Exabytes is part of Exabytes
(3*) 🔧 Services: Web HostingDomain Registration Own datacenter
⇔ Redirected domains: exabytes.com.my rawanaz.com.my
⇔ Redirected domains: domainplus.com.my
Exabytes is one of the most established hosting and cloud providers in Malaysia and the wider Southeast Asia region. Founded in 2001 in Penang by Chan Kee Siak, it has grown from a small hosting outfit into a full digital infrastructure and solutions provider serving well over a hundred thousand websites and a large SME customer base. Today they run thousands of servers, host huge volumes of email and put a strong focus on helping small businesses "grow digital" with cloud and AI-driven services.

The Malaysian portal exabytes.my offers a very broad range of products: domain registration (including .MY and .COM.MY), AI-powered shared hosting, WordPress hosting, Windows hosting, VPS, dedicated servers, clustered cloud servers, colocation, business email, backup, security, and a full stack of business apps and digital marketing services. The main menu says a lot: AI Hosting, VPS, Server, Colocation, Business App, Digital, Commerce and Enterprise all live under the same brand.

On the classic hosting side, shared hosting is split into several families. The newer AI Hosting bundles (cPanel Hosting AI, WP Hosting AI, Business Hosting AI) combine traditional shared hosting with an AI website builder, AI writing assistant and AI image generator. In practice, a small business can spin up a site, generate text and visuals and manage everything from one interface. Plans like EBiz-level AI packages bundle generous SSD storage, unlimited websites and email accounts, free SSL, daily backups, a free lifetime domain on selected extensions and built-in security features, backed by a 99.9% uptime target. For Windows users there is a separate Windows SSD Web Hosting line, also on SSD, with similar business-focused features.

For projects that grow beyond basic shared hosting, Exabytes offers VPS Hosting on Linux and Windows, including SSD and NVMe variants. These plans come with full root access, dedicated IPs, fixed SSD quotas, defined monthly data transfer and 100 Mbps network ports. Managed layers add security hardening, service uptime monitoring and web application support, and customers can bolt on cPanel or Plesk for easier administration, with free SSL when a control panel is included. The range runs from compact VPS suitable for a handful of sites up to high-spec instances with many vCPUs and large RAM allocations, so there is plenty of room to scale.

Above VPS, Exabytes provides dedicated servers in Malaysia (Linux and Windows) and clustered hosting that behaves more like a customizable cloud platform. Dedicated servers offer bare-metal performance on Exabytes’ network and in their own data centers, aimed at software vendors, agencies and businesses that need consistent performance and isolation. Clustered servers let larger customers design high-availability architectures directly on Exabytes’ infrastructure, with full root access and the option to distribute workloads across multiple nodes.

Colocation is another strong pillar. Exabytes rents rack space in multiple Malaysian facilities (Kuala Lumpur, Cyberjaya, Penang) and presents these as a "future-proof home for your server" with Tier 3-grade infrastructure, 99.9% network uptime guarantees and 24x7x365 monitoring. There are dedicated colocation pages for Penang and for blade server colocation, emphasising world-class facilities, redundant connectivity and continuous network surveillance. This suits companies that want their own hardware in a local data center but prefer a managed environment around it.

Beyond hosting, Exabytes pushes hard into broader digital services. Under Business App and Digital they bundle productivity suites (Google Workspace, Microsoft 365, Lark), helpdesk and CRM tools, SSL certificates, backup solutions and cybersecurity products such as Acronis and Cloudflare-based protection. The Enterprise portfolio adds managed AWS, private cloud, managed SOC and security, disaster recovery and backup-as-a-service, giving mid-sized and larger organisations a single partner for infrastructure, security and compliance. Combined with e-commerce site design, logo and branding, SEO and paid ads management, Exabytes positions itself less as a simple host and more as an integrated digital solutions partner for Southeast Asian businesses.

The Malaysian site is mainly in English, with key sections also usable by Malay and Chinese-speaking users (for example around .MY domains). All pricing on exabytes.my is in Malaysian ringgit (MYR), which keeps billing straightforward for local clients.

💰 Price & Cost

Exabytes structures pricing to reward longer commitments, with strong discounts on multi-year terms. Shared and AI hosting plans often show big "save up to X%" promotions on 24–36 month terms, while still allowing monthly or annual billing for those who prefer flexibility. Entry-level web hosting and AI WordPress plans sit in a very accessible range for small businesses, while higher-tier AI bundles, large VPS plans and dedicated servers move into a mid-range price bracket that reflects their resource levels and management overhead.

A standout feature is the 100-day money-back guarantee on many hosting products. Classic web hosting, AI Business Hosting, AI WordPress Hosting, AI cPanel Hosting, email hosting and some reseller packages can be cancelled within 100 days (on yearly or longer terms) with a full refund of hosting fees. Domain registrations, add-ons and setup fees are excluded, and some special or monthly plans do not qualify, but for core hosting this policy is far more generous than the usual 30 days.
Domain names have their own rules. Many extensions come with a short money-back window (typically a few days) where refunds are issued as billing credits rather than cash, so customers can correct genuine mistakes and reuse the funds for other Exabytes services. In the domain world that level of flexibility is relatively rare.

Payment methods are wide-ranging and clearly tuned to local habits. Customers can pay via credit and debit cards, PayPal, FPX, a variety of Malaysian internet banking options (Maybank2u, CIMB Clicks and others), as well as offline bank transfer, cheque or wire. For some services Exabytes also accepts Touch ’n Go eWallet, JomPAY and even cash payments via partner outlets such as 7-Eleven. That mix makes it easy for almost any Malaysian business to pay in the way that suits them best.

Overall, Exabytes sits in the competitive, not ultra-cheap tier. First-term promotions, local payment options and the long money-back period make it relatively low risk to test, but it is still important to check renewal rates and confirm which services qualify for the 100-day guarantee and free lifetime domain perks.

🏢 Data Center

A major strength of Exabytes is the depth of its data center footprint. In Malaysia, they operate infrastructure in Menara AIMS (Kuala Lumpur) / aims.com.my , CJ1 Cyberjaya / opendc.my and Suntech @ Penang Cybercity / suntechpenang.my . This spread gives good coverage between central Malaysia’s commercial hub and the northern region. The Malaysian environment is Tier 3-class, with multiple Tier 1 ISP backbones, very low packet loss, redundant power and cooling, advanced fire detection and suppression and 24x7x365 monitoring from a Network Operations Center.

Outside Malaysia, Exabytes has presence or partnerships in Singapore, the United States and Indonesia. Singapore facilities follow strict standards (including Uptime-style certifications and MAS-aligned guidelines), while the US partner site in Denver is known for a very long streak of continuous uptime. This international footprint allows customers to place latency-sensitive workloads close to their audience in Southeast Asia and North America without leaving the Exabytes ecosystem.

In terms of reliability, Exabytes offers 99.9% network uptime and 99.5% server uptime as baseline targets across many hosting lines. These figures appear in product descriptions for shared hosting, reseller hosting and transfer offers and form the core availability promise. A public status page shows real-time network and service health, which is helpful when diagnosing issues.

Security and compliance credentials are another strong point. Exabytes holds PCI DSS and ISO/IEC 27001 information security certifications, signalling mature processes around data protection, access control and risk management. For e-commerce sites, financial services or any project handling sensitive customer data, those badges are meaningful. Enterprise backup and security services are built on partnerships with vendors like VMware, Veeam and Acronis, extending that security posture into managed offerings.

All told, the data center and network story is robust: multiple facilities in and beyond Malaysia, Tier 3-grade infrastructure, solid connectivity and recognised security certifications. For customers prioritising regional presence and compliance in Southeast Asia, Exabytes’ platform is very attractive.

✍️ Customer Support

Exabytes clearly invests in customer support. They offer 24x7x365 professional technical support, and in practice customers can reach them via live chat, email/ticket, WhatsApp and a public status page. Technical assistance is available around the clock, while phone support mainly follows weekday office hours, which is typical for a provider serving both small businesses and larger organizations.

Contact options are divided by function: technical support, sales, billing and feedback each have dedicated email addresses, plus shared WhatsApp and phone lines. This helps direct queries quickly – billing questions go to the billing team instead of the NOC, while migration or outage issues land with technical staff first. For enterprise services (eCloud, eSecure, eBackup, eCloudApp), Exabytes adds premium support, including 24/7 access via email, phone, chat and remote assistance for corporate customers.

Self-service is also well covered. There is a sizeable knowledge base, product-specific FAQs and regular blog articles explaining topics like hosting migrations, backup strategies, domain policies and e-commerce best practices. The status.exabytes.my page gives real-time visibility into network and platform incidents so users can quickly see whether a problem is local or broader.

In day-to-day use, the support experience is closer to a modern cloud provider than to a bargain host: always-on online support, a reasonably large team and differentiated service levels for enterprise clients. For Malaysian and regional customers, having support via WhatsApp and staff familiar with local payment and business customs is a very practical advantage.

🔨 Control Panel

On the hosting side, Exabytes uses industry-standard control panels cPanel and Plesk, combined with its own client portal. Classic Linux shared hosting and AI cPanel Hosting rely on cPanel, giving users a familiar interface to manage files, MySQL databases, email accounts, DNS zones and SSL certificates. Many WordPress-oriented and Windows hosting plans use Plesk, which is particularly comfortable for multi-site and WordPress-heavy setups, with built-in tools for staging, automatic updates and basic hardening.

VPS and dedicated servers are typically delivered with full root access; customers can manage everything themselves over SSH or license cPanel/Plesk for a more guided, GUI-driven experience. When a control panel is added, Exabytes usually includes free SSL/HTTPS and offers help with initial configuration, which is valuable for agencies and smaller IT teams who want flexibility without handling every low-level detail.

Above the hosting panels sits the Exabytes client portal, where customers handle billing, renewals, domain registrations, DNS changes and support tickets. Domain management – including WHOIS privacy where available, renewals and nameserver changes – is centralised here, so it becomes the single place to manage domains, hosting, email and cloud services.

🎯 Conclusion

Overall, Exabytes stands out as one of the most complete hosting and digital service providers in Malaysia and Southeast Asia. The combination of local data centers, a wide product portfolio (from basic shared hosting and domains through VPS and dedicated servers to enterprise cloud, security and colocation) and long regional experience creates a strong proposition for both SMEs and larger organisations. The AI-powered hosting line, with integrated website builder, content and image generation, is particularly appealing for smaller businesses that need to get online quickly without deep in-house technical skills.

The generous 100-day money-back guarantee on many hosting and email plans, the clear 99.9% network / 99.5% server uptime targets and recognised certifications like PCI DSS and ISO 27001 add extra confidence. Customers can start small with shared or AI WordPress hosting and grow into VPS, dedicated, clustered or colocated setups without switching provider, keeping their data in regional facilities where latency and local regulations are easier to manage.

There are some trade-offs. The very broad portfolio can make the website feel a bit crowded, and it takes some time to figure out which family – AI Hosting, VPS, Server, Enterprise, Digital – fits a specific project best. Promotional pricing with steep first-term discounts means it is wise to watch renewal pricing and the fine print around free lifetime domains and money-back eligibility. At the high end, dedicated and enterprise services are priced more like a premium managed provider than a bare-bones budget host, but they bring added value in support, compliance and local expertise.

For Malaysian and regional businesses that want a long-term infrastructure and digital partner rather than just a cheap hosting account, Exabytes is a very strong candidate. For overseas customers targeting Southeast Asia, the mix of regional data centers, multi-country presence and mature support organisation makes Exabytes a serious option as well.

🌏 Server locations:

Kuala Lumpur

📢 Special pages

• Contact us
• About us
• Terms of Service
• Privacy
• Acceptable Use Policy
• Knowledge base