First Heberg Review 2026. Is firstheberg.com good web hosting in France?

📄 Editorial Review

(3*) 🔧 Services: Web HostingData Center Own datacenter
FirstHeberg is a French hosting provider with a long history and a particularly broad range of infrastructure services for a company that remains competitive in the budget and mid-range segments. The business began in 2007 under the Freeheberg name, while FirstHeberg became the commercial brand in 2010. It operates under Techcréa Solutions, a French infrastructure and telecommunications company based in Marly, with Jérémy Martin as PDG.

One of FirstHeberg's main strengths is the amount of infrastructure it controls directly. The company operates its own datacenter in Marly, France, together with its own network under AS197922, while additional equipment is hosted in Lille and Valenciennes. This gives FirstHeberg direct control over servers, networking, IP resources and much of the underlying hosting environment.

The shared hosting range covers very small personal sites through larger agency workloads. First Gratuit is a free package with 100 MB of storage, one website, one email account and SSL. Activation requires an authenticated customer account and a French mobile number. First Perso increases storage to 10 GB NVMe, while First Pro provides 50 GB, First Agency 300 GB and First Private Cloud 500 GB. Higher packages also receive more CPU, memory, email capacity and overall resource allocation.

First Private Cloud is effectively the most powerful shared hosting package, with 4 vCPU, 4 GB RAM and 500 GB NVMe storage. It suits customers who need considerably more resources than ordinary shared hosting without immediately moving to a VPS.

Annual paid shared hosting includes domain registration and renewal for eligible extensions. Free SSL certificates are provided through Let's Encrypt. DNS management, FTP, MySQL, phpMyAdmin, cron jobs, statistics, backups and remote MySQL access are available depending on the selected package. PHP support extends from older 5.6 releases through PHP 8.4, which is useful both for legacy applications and modern projects.

WordPress, PrestaShop, Joomla and many other applications can be installed quickly. This makes the shared platform practical for personal websites, small businesses, online shops and agencies managing multiple customer sites.

The VPS platform is considerably more flexible. Custom KVM VPS configurations start at approximately €4.77 excluding tax per month, with choices ranging from 1 to 12 vCores, 1 to 64 GB RAM and NVMe storage between 25 and 200 GB. Linux and Windows are supported, with operating systems including Debian, Ubuntu, AlmaLinux, Rocky Linux, SUSE, Fedora, CloudLinux and CentOS Stream.

Additional ready-made VPS configurations include Windows LowCost, Linux LowCost, Linux Desktop, VestaCP, Linux Sandbox and AI Agent environments. Linux LowCost and Sandbox packages remain among the least expensive choices, while Windows and desktop-oriented VPS configurations cost more because of their additional resource and licensing requirements.

Every VPS includes IPv4 and IPv6 connectivity. Snapshots, backup space, additional disks, firewall management, reverse DNS and Failover IP resources can be added or managed through the customer account. Deployment is automated, making these servers suitable for developers, hosting control panels, remote desktops, test environments, private applications and production workloads.

The dedicated server catalog is divided into several families. The newer Dell PowerEdge R640 range starts at approximately €49.99 excluding tax per month and includes Start, Essential, Performance, Advanced and Ultra configurations. The most powerful systems reach dual Intel Xeon Gold processors and 512 GB DDR4 ECC memory, with SSD or NVMe storage, networking up to 10 Gb/s and iDRAC 9 remote management.

The Rack range uses Dell R630 and R730xd hardware, also starting near €49.99 per month. Configurations range from approximately 32 GB through 512 GB DDR4 ECC RAM. Hardware RAID, SSD and NVMe storage, 10 Gb/s network interfaces and private networking make these servers useful for virtualization, storage systems and database-heavy workloads.

Customers with smaller budgets can use the First Budget dedicated range, which starts around €12.99 excluding tax per month. Entry systems use Intel Atom processors, while more capable configurations are based on older Core i3, i5 and i7 hardware. These machines are less powerful than the R640 range but remain useful for backups, lightweight applications, development systems and workloads where inexpensive dedicated hardware is more important than recent CPU architecture.

FirstHeberg also offers dedicated NAS systems. The NAS Starter range uses Synology hardware and supports storage capacities reaching 32 TB, while QNAP-based Starter+ and Ultra configurations provide larger capacities of up to 64 TB together with 10 Gb/s network interfaces. RAID, backup, VPN, cloud file access and administrative functions are available, making these systems useful for centralized storage and business backup workloads.

The company also handles housing and colocation, from a single 1U server through larger 24U half-rack configurations. Customers retain control of their own equipment while FirstHeberg provides power, connectivity, DDoS protection, equipment reception and remote technical assistance.

Additional infrastructure options include IPv4 Fail Over addresses, larger IPv4 blocks, private VLANs, backups and snapshots. Failover addresses can be moved between compatible servers, which is especially useful for migrations, virtualization clusters and redundancy planning.

The website is available in French and English, and services are priced primarily in EUR (€). Professional pricing is generally displayed excluding VAT.

💰 Price & Cost

FirstHeberg remains competitively priced, particularly for customers who need VPS or dedicated infrastructure without moving immediately into enterprise-level pricing.

Shared hosting starts with the free First Gratuit package. First Perso costs approximately €2.99 per month, First Pro €5.99, First Agency €19.99 and First Private Cloud €29.99, excluding VAT.

Custom NVMe VPS service starts around €4.77 per month, while First Budget dedicated servers begin at approximately €12.99 per month. Dell R640 and Rack dedicated servers start close to €49.99 per month, and NAS systems begin at around €99.99 per month. Colocation pricing depends on the requested configuration.

Longer commitments can reduce the price of VPS and dedicated configurations. Discounts are approximately 2% for three months, 4% for six months, 6% for twelve months and 8% for twenty-four months where this billing structure applies. Installation fees are waived on the principal dedicated server ranges.

Payment methods include Visa, Visa Electron, Mastercard and other CB cards using 3D Secure, PayPal, French cheque and bank transfer. The customer account also includes an electronic wallet, with Allopass/Starpass available for wallet funding. Bank-transfer payments require additional processing time and can take up to 72 hours for new orders or renewals.

Automatic renewal can be enabled or disabled individually for services from the customer account.

There is no conventional fixed 30-day money-back guarantee across the entire hosting catalog. Cancellation and reimbursement depend on the contractual situation. An unavailable product can be cancelled within seven days under the applicable conditions, while services that have already been provisioned or specifically prepared for the customer may not qualify for withdrawal or reimbursement.

🏢 Data Center

FirstHeberg operates its own datacenter in Marly, Nord, France, with additional infrastructure in facilities operated by CIV France (civ.fr) in Lille and Valenciennes.

The Marly facility accommodates close to 1,000 machines within approximately 120 m² of technical space. Electrical protection includes redundant power feeds, UPS and TGBT equipment together with a diesel generator for emergency autonomy.

Fire protection combines redundant smoke and temperature detection with an ARGON inert-gas suppression system. Video surveillance and permanent physical security provide additional protection around the infrastructure.

The network operates under AS197922, controlled by Techcréa Solutions. Capacity includes approximately 110 Gb/s of IP transit and 80 Gb/s of long-distance transport, with redundant network design. IPv6 /64 connectivity is available with services, while customers can also use reverse DNS management, Failover IPv4 resources, larger IPv4 blocks and private networking.

Network interconnection has included Telehouse 2 in Paris and CIV Sainghin-en-Mélantois near Lille. Transit and peering relationships have included IELO (ielo.net), Cogent, France-IX (franceix.net) and LillIX (lillix.fr).

Reliability commitments vary by service. Shared hosting includes a 99.9% availability guarantee, while KVM VPS service carries a 99.95% SLA. VPS networking includes unlimited monthly traffic, approximately 200 Mbps guaranteed per VPS and up to 1 Gb/s guaranteed per customer account, with higher connectivity options available up to 10 Gb/s.

Housing includes DDoS protection, physical assistance and a 4-hour 24/7 electrical restoration commitment. Infrastructure monitoring covers cooling, electrical systems, networking, intrusion and fire protection around the clock.

✍️ Customer Support

Technical support is available through tickets and email 24 hours a day, 7 days a week, with an average response time of approximately two hours. Telephone assistance is available Monday through Friday from 09:00 to 18:00.

The main technical contact is support@firstheberg. Commercial enquiries can be sent to commercial@firstheberg, general enquiries to contact@firstheberg, and abuse reports to abuse@firstheberg.

Customers who need faster ticket handling can add Ticket+ for approximately €2.99 excluding tax per month. This option allows up to three simultaneous support tickets and gives them priority over standard requests.

Dedicated infrastructure customers can choose higher service levels. Business support costs approximately €19.99 per month and includes priority tickets, dedicated commercial assistance and a two-business-hour GTR.

The Critical service level costs approximately €149.99 per month and is intended for important production infrastructure. It includes a 4-hour 24/7 GTR, dedicated project management, additional guaranteed bandwidth and backup capacity.

Managed administration is also available separately for customers who prefer assistance with software installation, configuration or server maintenance.

🔨 Control Panel

FirstHeberg uses its own customer area as the main infrastructure and account management interface. Customers can manage subscriptions, invoices, renewals, DNS, reverse DNS, Failover IP routing, VPS deployments, snapshots, backups and other technical settings from the same account.

KVM VPS users receive console access together with power-management functions. Dedicated servers can be restarted and reinstalled remotely, while Dell R640 systems include iDRAC 9 for hardware-level administration.

iDRAC gives customers remote access to power functions, BIOS settings, virtual media, operating system installation and hardware monitoring even when the installed operating system is unavailable.

Customers who prefer a conventional web hosting control panel can deploy software such as VestaCP or ISPConfig on supported VPS and dedicated configurations. This gives technically experienced users considerable freedom over the software stack while FirstHeberg continues to handle the underlying infrastructure and network.

🎯 Conclusion

FirstHeberg is a strong choice for customers who want French infrastructure, low entry pricing and substantial technical flexibility. Its service range is broad enough to cover a simple personal website, agency hosting, virtual servers, high-memory dedicated systems, centralized NAS storage and physical colocation.

Operating its own Marly datacenter and AS197922 network is a major advantage. Customers also benefit from IPv6, Failover IP routing, private networking, 10 Gb/s options, iDRAC access and several levels of technical support.

The inexpensive dedicated range uses older hardware, so customers needing strong single-thread CPU performance or modern virtualization capabilities should concentrate on the R640 and Rack families instead. The low-cost machines are more attractive for secondary systems, backups, testing and less demanding applications.

Some older contractual information also coexists with newer corporate information. Techcréa Solutions is currently identified as Techcréa Solutions SAS, while older legal documents can still contain the previous SARL designation. The current contractual details shown during ordering therefore remain the most relevant terms for new services.

Overall, FirstHeberg works particularly well for developers, infrastructure administrators and French businesses that value direct infrastructure control, French hosting locations and competitive pricing. At the same time, its shared hosting packages remain accessible enough for customers who simply need a conventional website without managing a server.

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