Smart File Review. Was smartfile.com good or bad on providing Storage/Backup services?
9 user reviews; 0 support responses; 0 testimonials; 3 products, 0 promotions, 5 social accounts, Semrush #1293351; 📆 listed 2010 (#15788)125 W. South #2955
Carmel , IN 46206 US
☎ Phone 877-336-3453
📧 dscott@s...Website language(s): en-US
smartfile.com is inactive webhosting company!
👪 Most Recent Customer Reviews
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-anonymous- (-hidden-)
😠 Prepaid SmartFile for 1 year. Was a waste of money. Customer service is poor, tickets were often closed without the questions within being answered. SmartFile is inflexible with their plans, they are not granular as claimed as there are only 3 options and no ability to add or remove features individual features. Based upon my legal advice, the SmartFile terms and conditions contravene Australian law. Better and cheaper options than SmartFile are available.
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-hidden- (-hidden-) / affirmativesolutions.org
😠 Bad service all the way around!
Smart File....NEVER Answers Billing or Technical Help phone lines or support emails...But you can reach Sales most the time. SmartFile didn't respond to any of my request and then told me I waited to late to cx my service...I would be charged another month.
Just changed to Smart Vault...less money, they answer their phones for CURRENT customers...not just to sell you something! And their help desk actually helps you!
Smart File....NEVER Answers Billing or Technical Help phone lines or support emails...But you can reach Sales most the time. SmartFile didn't respond to any of my request and then told me I waited to late to cx my service...I would be charged another month.
Just changed to Smart Vault...less money, they answer their phones for CURRENT customers...not just to sell you something! And their help desk actually helps you!
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-hidden- (-hidden-)
😠 Decent service if you don't care about support or your data
I can not give enough of a warning to not use this company.
Monday: No access to data.
Tuesday: No access to data.
Wednesday: No access to data.
Thursday: No access to data.
How can a data hosting company have this type of downtime? How do you expect your users to run their business? Well, good thing is they don't offer refunds, and they sure do have lots of fun toys for their employees to play with according to their company's Facebook page.
Here's hoping that I actually can get my data back and leave this horrible company.
I can not give enough of a warning to not use this company.
Monday: No access to data.
Tuesday: No access to data.
Wednesday: No access to data.
Thursday: No access to data.
How can a data hosting company have this type of downtime? How do you expect your users to run their business? Well, good thing is they don't offer refunds, and they sure do have lots of fun toys for their employees to play with according to their company's Facebook page.
Here's hoping that I actually can get my data back and leave this horrible company.
MORE REVIEWS
📄 Overview
(1*) 🔧 Services: Storage/Backup⇔ Redirected from ftphosting.net
📜 About Smart File
SmartFile and ExaVault: Leaders in Secure File Transfer SolutionsFounded in 2009 by visionary entrepreneurs John Hurley and Ben Timby, SmartFile set out to simplify file sharing with an innovative web-based FTP product. Since its inception, the platform has grown to serve thousands of businesses in over 140 countries, ranging from Fortune 500 companies to independent enterprises, making it a trusted name in secure big data transfer.
SmartFile’s Evolution
Initial Vision
Designed as a web-based FTP product, SmartFile quickly gained traction among users for its simplicity and reliability.
Expansion
The platform became a go-to solution for businesses seeking a secure environment for file transfers and big data sharing.
SmartFile’s tools have facilitated millions of file transfers globally.
Transition to Files.com
SmartFile, along with its sibling service ExaVault, previously offered cloud hosting services. However, with the acquisition by Files.com, the focus shifted to leveraging the more comprehensive and advanced cloud solutions offered by the parent company.
ExaVault: A Robust On-Premise Appliance
ExaVault complements SmartFile’s legacy by offering a secure on-premise appliance for file transfer and sharing. Key features include:
Full support for FTP, SFTP, and WebDAV protocols.
A proven, reliable system for enterprise-level file management.
ExaVault is actively developed and promises exciting updates in 2025, continuing to deliver secure and scalable solutions for its users.
A Unified Heritage
Previously referred to as SmartFile, FileHub, VeriStack, and Lumanox, ExaVault has undergone several rebranding phases, reflecting its evolving role in the managed file transfer industry. Now operating under Files.com, the platform combines its rich history with a forward-looking approach to secure file sharing and transfer technologies.
Why Choose ExaVault and Files.com?
Proven Expertise
A decade of experience in providing scalable and secure file transfer solutions.
Adaptability
Both cloud-based and on-premise solutions tailored to meet diverse business needs.
Active Development
Regular updates and new features ensure users stay ahead in a rapidly changing tech landscape.
Conclusion
With its roots in innovation and simplicity, SmartFile and ExaVault have redefined secure file transfer. Now a part of Files.com, they continue to empower businesses worldwide with cutting-edge tools designed for efficiency, privacy, and performance.
📢 Special pages
- Contact us: https://docs.smartfile.com/
- About us: https://docs.smartfile.com/
- Terms of Service: https://docs.smartfile.com/
- Privacy: https://docs.smartfile.com/
- FAQ: https://docs.smartfile.com/
Website research for Smart File on January 4, 2025 by WebHostingTop
🎁 Smart File Promotions
There is no coupon code or promotion listed.
Smart File Listed Plans
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| Business Unlimited | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Automation Workflows File Locking SSO Multi-factor Authentication Signed SLA & BAA Available Unlimited users 🔗 Plan URL : https://docs.smartfile.com/ | on request | unlimited | unmetered | 0 / unlimited | |
| Business | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Unlimited File Size Advanced Sharing Options FTP / SFTP / FTPS Access SSL Encryption Outlook Plugin Unlimited Connections 🔗 Plan URL : https://docs.smartfile.com/ | $6.00/mo. | 1000 GB | unmetered | 0 / unlimited | |
| Business Plus | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 Custom Branding Use Your Subdomain File Versioning Activity Reports WebDAV Access Automation Workflows 🔗 Plan URL : https://docs.smartfile.com/ | $10.00/mo. | unlimited | unmetered | 0 / unlimited |
📊 Web stats
| ⚑ Targeting: | Australia, Germany, Mexico, Micronesia, Moldova, Netherlands, United Kingdom, United States |
✅ Customer testimonials
There are no user testimonials listed.
📋 Smart File News / Press release
SmartFile Introduces Visualization and Trending Tool for Network File and User Activity - Indianapolis based SmartFile, a file exchange platform (FEP) offering self-hosted and cloud-based file management for organizations, is launching a new visualization and trending tool for on-premise account administrators. This feature release helps system administrators visualize and monitor audit trails, such as trending network file activity, successful and failed login attempts, and all other SmartFile audit data-points.
With this new feature, SmartFile gives administrators new ways to monitor and ensure compliance. Administrators can view past and real time audit data and quickly identify unusual behaviors and outlying events. This can be filtered down to look at the user's IP address or specific usernames to see the actions that were performed. This helps administrators identify when breach activities are occurring and what accounts are targeted. Reports and data can also be exported for additional business analysis through 3rd party tools.
Christopher Sheaves, Vice President [...]
[search all smartfile.com news]With this new feature, SmartFile gives administrators new ways to monitor and ensure compliance. Administrators can view past and real time audit data and quickly identify unusual behaviors and outlying events. This can be filtered down to look at the user's IP address or specific usernames to see the actions that were performed. This helps administrators identify when breach activities are occurring and what accounts are targeted. Reports and data can also be exported for additional business analysis through 3rd party tools.
Christopher Sheaves, Vice President [...]
📣 Smart File Social Networks
https://twitter.com/SmartFile
Secure file management in the cloud, on-premise, or anywhere in-between.
Account started from August, 2009, having already 6296 tweets with 1651 followers and 1659 friends.
Secure file management in the cloud, on-premise, or anywhere in-between.
Account started from August, 2009, having already 6296 tweets with 1651 followers and 1659 friends.
https://www.facebook.com/SmartFile/
About: SmartFile helps IT connect, share and manage all of their files with the people inside and outside their company through on-premise and cloud technologies.
SmartFile account is having several likes, talking about them several people
About: SmartFile helps IT connect, share and manage all of their files with the people inside and outside their company through on-premise and cloud technologies.
SmartFile account is having several likes, talking about them several people
https://www.linkedin.com/company/897318/
SmartFile (established 2009) is a Privately Held entity having 114 followers on LinkedIn and 11-50 employees, industry Internet.
SmartFile (established 2009) is a Privately Held entity having 114 followers on LinkedIn and 11-50 employees, industry Internet.
https://docs.smartfile.com/ (RSS error new) Blog added on October, 2013, with total 308 articles, Language en-US. See recent blogs summary posts:
- Easy File Transfer Solutions in the Legal Sector - In the complicated legal industry, dealing with large files is a daily occurrence. These expansive files, laden with sensitive details, are always at risk in the digital age. The necessity to share ...
- 7 Essential Tools for Managing Remote Teams - Geographically dispersed teams provide unique challenges for businesses. Though remote working opportunities have become more popular, it also raises the questions, “How does your team collaborate? ...
https://github.com/smartfile
Reviews👪 Smart File Customer Ratings
The quick stats of Smart File profile shows a note average of 3.1 out of 10, counting 9 opinions. (few listed on the top of the page) This company may be out of web hosting business!
| (2 = 22.22%) | |
|---|---|
| (7 = 77.78%) |
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-hidden- (-hidden-) / alcanelectric.smartfile.com
😠 Beware! Scammy TOS
Smartfile is an adequate FTP provider. I mean, FTP is not exactly cutting edge or difficult to implement. The problem is their horrible support/sales practices. We hadn't been using the service for almost an entire year and so didn't provide them a new credit card for renewal. They renewed on the old card anyway and nearly tripled the price from $360/yr to $1000/yr. I contacted them immediately for a refund and they flatly refused; falsely claiming they had sent repeated notice of the price increase. Do yourself a favor, shop around for a reputable vendor.
Smartfile is an adequate FTP provider. I mean, FTP is not exactly cutting edge or difficult to implement. The problem is their horrible support/sales practices. We hadn't been using the service for almost an entire year and so didn't provide them a new credit card for renewal. They renewed on the old card anyway and nearly tripled the price from $360/yr to $1000/yr. I contacted them immediately for a refund and they flatly refused; falsely claiming they had sent repeated notice of the price increase. Do yourself a favor, shop around for a reputable vendor.
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Pierre M (pmengal@a...)
😠 Good product but we had a bad experience with both support and sales departement (maybe the same person). This is very frustrating because they had a quite decent product.
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Jacqueline (jacqueline.callihoo@w...) / at least one
😠 smartfile.com has terrible support services!
I have been using this site for almost a year now and it used to work quite well however, I have been having issue after issue for the last three months or longer and have been trying desperatly to get them resolved as it is negatively affecting our customers who use this site to view and download their documentation. they are upset that it is not available to them. It has been a very frustrating experience to try and get the issues resolved as I have support contact me initally, after I put a support ticket in but then they dont follow through with what they say they are going to do or they use excuses claiming that they are doing upgrades (that were supposed to be available 3 weeks ago and I am still waiting) and NOTHING has changed... I still have all my same issues that I had before! I had done a follow up email to the fellow I was seeking support from asking him what was going on and when I could expect the promise that the upgrades would be complete and my issues would be [read more...]
I have been using this site for almost a year now and it used to work quite well however, I have been having issue after issue for the last three months or longer and have been trying desperatly to get them resolved as it is negatively affecting our customers who use this site to view and download their documentation. they are upset that it is not available to them. It has been a very frustrating experience to try and get the issues resolved as I have support contact me initally, after I put a support ticket in but then they dont follow through with what they say they are going to do or they use excuses claiming that they are doing upgrades (that were supposed to be available 3 weeks ago and I am still waiting) and NOTHING has changed... I still have all my same issues that I had before! I had done a follow up email to the fellow I was seeking support from asking him what was going on and when I could expect the promise that the upgrades would be complete and my issues would be [read more...]
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David Ellis (comet1961@y...) / domingo.smartfile.com
😁 Smartfile is awesome. We have been using it for just over a month now and the speeds are great. We use in on a daily basis.
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Cale Jesco (c.jesco71@g...)
😁 I initially started using smartfile for the send links feature. This came in very handy for getting files to our customers without making them log in. Our contractors were always losing passwords and we had to reset them every time. This alone was a time saver. I though that was all we would use it for but the longer we use it the more useful it has become. Instead of just our sales person using this we now have every employee on our account. This has been great for sharing files. I would like to be able to edit the files directly on the server but customer support tells me that will be added soon. Overall I would recommend smartfile. It has definitely helped us out.
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-anonymous- (-no email-)
😠 My FTP function is still not working and gives a timeout error every time anyone tries to use it. THis is the worst FTP site I have ever seen.