PTWS.pt Review. Was ptws.pt good web hosting in Portugal?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration ICANN registrar Own datacenter

PTWS Web Hosting – A Portuguese Hosting Brand Focused on Trust, Innovation, and Long-Term Relationships

PTWS Web Hosting, founded in 2008 as a continuation of PT Web Services (est. 2002), was a fully Portuguese-owned company that operated with a clear mission: to build long-term relationships with clients based on trust, high-performance technology, and exceptional customer care. Until its closure in 2019, and subsequent redirection to Dominios.pt, PTWS established itself as one of the more recognizable web hosting names in Portugal.
Serving over 80,000 customers across the globe, PTWS combined locally hosted infrastructure with international peering and data center operations in Portugal, the UK, the US, and Germany. It marketed itself not just as a provider—but as a partner, true to its slogan: "A Partner by Your Side."

Built Around the Customer: Service and Support That Made a Difference

Personalized Care and Fast Support

PTWS placed customer satisfaction at the core of its business philosophy. Their support team operated 24/7/365, reachable through email, phone, live chat, or even social media platforms like Facebook and Twitter. The company backed its services with:

• A 30-day money-back guarantee
• Free activation and setup
• Active community engagement via blogs and knowledge bases
• Rapid average first-response times from knowledgeable, local support staff

Clients were not just numbers—they were part of a growing, loyal community.

Environmentally Aware and Technologically Progressive

PTWS stood out as one of the few providers in the region to take environmental impact seriously. This was reflected in their infrastructure choices, which prioritized energy efficiency and carbon offsetting. The company:

• Opted for low-power Intel Xeon L series processors
• Used ASUS servers known for energy efficiency and reliability
• Participated in CO2 credit offsetting, including tree-planting initiatives based on energy usage
• Actively worked to reduce emissions across their operations

This eco-conscious approach was balanced with a commitment to keeping hardware and networking modern, fast, and secure.

Diverse and Scalable Hosting Solutions

PTWS offered an expansive suite of services catering to individuals, small businesses, and enterprise clients. Their product lineup included:

Web Hosting

• Linux and Windows shared hosting
• Reseller hosting for agencies and entrepreneurs
• Email hosting and SSL certificates

Cloud and Server Solutions

• Managed and unmanaged VPS/Cloud servers
• Fully dedicated servers
• Server housing and datacenter solutions
• Server management services

E-Commerce and Online Services

• Online store packages ranging from basic to custom
• Domain registration and DNS management
• Web design, logo creation, and custom branding solutions

Web & Marketing Tools

• Google Ads, Facebook Ads setup
• Content management support
• Web security services and Exchange hosting
• Software modules for WHMCS and PrestaShop

Control Panel and Features

Hosting services came with user-friendly control panels that offered access to features like:

• One-click installations
• Remote rebooting and IP KVM access
• Advanced routing/firewall systems via trusted vendors (e.g., Cisco, SonicWall)

A Robust Network Backed by Global Infrastructure

PTWS invested heavily in a high-capacity, low-latency network, built to support demanding applications such as video and audio streaming. Their infrastructure included:

• 80% of systems hosted in Portugal’s Telvent Datacenter
• International presence in London (BlueSquare, Telecity), New York (Gnax), and Nuremberg, Germany
• Redundant Tier-1 and Tier-2 upstream connections
• Domestic and international peering, including AMS-IX, DE-CIX, and GigaPIX

Network usage was closely monitored to ensure optimal efficiency, with policies designed to keep bandwidth usage at no more than 50% of capacity, leaving room for traffic surges and emergencies.

Prioritizing Data Security and Infrastructure Reliability

Security at PTWS wasn’t an afterthought—it was a built-in standard. Their datacenter environments included:

• Redundant UPS systems and diesel generators
• Access control via biometrics and card systems
• 24/7 surveillance and physical security
• Frequent infrastructure audits and updates

Clients were assured that their data was housed in a facility engineered for uptime, safety, and redundancy.

🎯 Conclusion

PTWS Web Hosting stood out in the Portuguese hosting landscape by combining technical reliability with genuine customer care. It was a rare example of a provider that aimed not just to sell services but to build a lasting relationship with each client—be they a freelancer, a corporate team, or a first-time online store owner.

Its closure in 2019 marked the end of a brand that prioritized quality over mass market appeal. Yet its values—transparency, efficiency, and innovation—have likely continued to influence Dominios.pt, where its services were redirected.
For customers who valued local support, environmental responsibility, and honest hosting, PTWS was more than just a vendor—it was a trusted partner in the digital space.

🌏 Server locations:

📢 Special pages

• Contact us: https://www.ptws.net/suporte/submitticket.php
• About us: https://ptws.pt/acerca/acerca-da-ptws-alojamento-web-152.html
• Terms of Service: https://ptws.pt/acerca/termos-e-condic%C3%B5es-153.html
• Privacy: https://ptws.pt/termos-de-servico/privacidade-082.html
• Acceptable Use Policy: https://ptws.pt/termos-de-servico/politica-de-uso-aceitavel-pua-081.html