Kualo Review 2026. Is kualo.com good web hosting in United Kingdom?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration
⇔ Redirected domains: kualo.co.uk iubenda.com
Kualo (est. 2000) is an independent, long-running hosting company with more than two decades of history in the industry. Jo Stonehouse is the Founder and Managing Director at Kualo. They host over 100,000 websites for customers in more than 90 countries and position themselves as a performance-oriented, environmentally conscious provider. The company’s mission is to deliver fast, secure hosting "with a green heartbeat", combining modern infrastructure with a strong emphasis on sustainability and social responsibility, including a dedicated charity-hosting initiative that offers lifetime free hosting to qualifying non-profits.

Product line is broad and tightly integrated. At the entry level, they offer shared hosting plans aimed at personal sites, blogs and small business projects. These plans run on SSD storage, include email accounts, free SSL certificates, a drag-and-drop site builder, a one-click app installer (Softaculous) and daily backups with retention for 30 days. Shared hosting can also be purchased as WordPress-optimized hosting, where the same Solo, Startup and Performance plan structure is tuned for WordPress, with automatic vulnerability patching, managed migrations and performance features such as LiteSpeed Cache, Redis and Memcached on higher tiers.

For busier or more demanding websites, Kualo promotes its Business Hosting range as a semi-dedicated platform. These Performance-branded plans allocate dedicated CPU and RAM per account, turbo SSD storage and caching layers (LiteSpeed Cache, Redis, Memcached, ElasticSearch on higher tiers), making them suitable for high-traffic sites and online stores that have outgrown basic shared hosting but do not yet justify a full server.

Developers, agencies and entrepreneurs are targeted with Reseller Hosting. Reseller plans allow customers to host and manage multiple sites under their own brand using branded nameservers and a white-label control panel. Features here include free SSL on all hosted domains, a site builder, reseller-level backups with self-restore options, LiteSpeed caching on mid and top tiers, WordPress Toolkit, Redis/Memcached support on the higher plan, and bundled billing software plus exclusive reseller discounts on the top Agency package.

Above shared and reseller tiers, Kualo offers Cloud VPS, dedicated servers and complex managed hosting. Cloud VPS servers are marketed as highly scalable, self-healing virtual machines whose resources are spread across multiple physical nodes, providing redundancy and "faster-than-SSD" underlying storage. They can be ordered unmanaged, basic managed or fully managed, and are available either as cPanel Cloud VPS or as generic Linux VPS (CentOS, Red Hat, Ubuntu and other distributions). Dedicated servers are described as bare-metal machines built to spec, intended for workloads that require very high CPU, RAM or disk resources, or strict hardware isolation. Complex managed hosting is Kualo’s bespoke enterprise solution, where multi-server architectures can be designed with load balancing, database replication, caching layers and hybrid cloud/dedicated stacks, all fully managed with an assigned account manager and enterprise SLAs.

Complementing hosting and servers, Kualo acts as a domain registrar, offering registration and transfer for hundreds of TLDs, along with domain privacy protection, DNS control and a domain discount club. They also provide email services via Zimbra Enterprise Email (with shared calendars, tasks and document features) and email marketing tools for sending newsletters. On the security and reliability side, the catalogue includes SSL certificates, CodeGuard cloud backups, SiteLock malware scanning, DDoS protection, and a global Content Delivery Network to accelerate websites and applications.

A key part of their identity is green hosting. Kualo operates entirely on renewable energy, invests in energy-efficient data-center designs, and partners with Ecologi to plant trees and fund Gold Standard certified carbon-offset projects. They position this not as a marketing add-on, but as a core value, highlighting concrete metrics such as Power Usage Effectiveness (PuE) in their UK facility and publishing details about their power, cooling and connectivity stack.

Overall, Kualo comes across as a mature, feature-rich provider that tries to balance technical depth (performance, redundancy, security) with accessible tooling (cPanel, Softaculous, site builder) and a well-defined ethical stance (green operations and charity support).

💰 Price & Cost

Kualo lists its pricing in US dollars by default, but the site supports many currencies (USD, EUR, GBP, AUD, BGN, BRL, CAD, CHF, CNY, CZK, DKK, HKD, HRK, HUF, IDR, ILS, INR, JPY, KRW, MXN, MYR, NOK, NZD, PHP, PLN, RON, RUB, SEK, SGD, THB, TRY, ZAR), so customers can view approximate costs in their local money. There is no long-term lock-in; the marketing for shared hosting explicitly mentions "no lock-in or long term contracts".

Shared Hosting (Standard Hosting) currently uses three main plans:

• Solo – around $9.99/month, intended for one basic site, with 10 GB SSD storage, 10 email accounts, free SSL, site builder and app installer, a free domain on annual billing, and 30-day account backups.
• Startup – around $14.99/month, for unlimited sites, with 30 GB SSD, 100 email accounts, free SSL, builder and installer, free annual domain and 30-day backups plus free backup restoration.
• Performance – around $24.99/month, for unlimited sites, with 50 GB SSD, unlimited email accounts, free SSL and builder, free annual domain, 30-day backups, free restoration, double server resources and advanced acceleration technology.

The WordPress Hosting line mirrors these price points and resource levels under WordPress Solo, Startup and Performance labels, adding WordPress-specific management such as one-click install, managed migrations, automatic vulnerability patching and performance tuning for the CMS.

Business Hosting starts at around $24.99/month for the Performance plan and scales up through Performance Plus, Performance Pro and Performance Max. These packages are priced roughly at $24.99, $49.99, $89.99 and $134.99 per month respectively, with increasing allocations of SSD storage (from 50 GB to 200 GB), dedicated CPU cores (2 to 5), RAM (2 GB to 8 GB), along with LiteSpeed, Redis, Memcached and, on higher tiers, more frequent MySQL backups and ElasticSearch support. They are positioned as a cost-effective middle ground between shared hosting and full servers.

Reseller Hosting pricing begins at about $22.99/month for the Freelancer tier (25 GB disk, up to 25 sites), steps up to roughly $39.99/month for Studio (100 GB, 50 sites, LiteSpeed caching, WordPress Toolkit, free SiteBuilder), and tops out at about $99.99/month for the Agency plan (300 GB, 100 sites, LiteSpeed, WordPress Toolkit, Redis/Memcached, free billing software and exclusive reseller discounts). All reseller plans include free SSL for hosted sites and monthly/annual/multi-year billing options.

On the server side, the Servers overview advertises guide prices of:

• Cloud VPS from about $52.99/month.
• Dedicated Servers from about $252.99/month.
• Complex Managed Hosting from about $599.99/month.

Exact server pricing depends on configuration and management level, but the base figures give a clear indication that Kualo positions these services in a more premium, business-oriented segment.

A major commercial differentiator is their 60-day money-back guarantee on hosting. If customers are not satisfied within the first 60 days, hosting fees can be refunded, with standard exclusions for domain registrations/transfers/renewals, setup fees and certain third-party security services. This is significantly longer than the 30-day refund window offered by many competitors.

All shared and many specialized hosting pages highlight a 99.9% uptime guarantee, unlimited data transfer, enterprise spam filtering and 24/7 support as plan inclusions. Free domain registration or transfer is available with annual hosting terms, which can lower the effective cost for new projects.

🏢 Data Center

Kualo operates from two primary data-center locations: one in East London, United Kingdom, and one in Tampa (Park Tower), Florida, United States. Customers can usually choose whether their service is hosted in the UK or US facility at the time of ordering, at no difference in price.
The East London facility is heavily optimised for energy efficiency and sustainability. Kualo highlights an industry-leading Power Usage Effectiveness (PuE) design target of 1.05, with current operation around 1.09, meaning only about 9% additional energy is used beyond what the servers themselves consume. Cooling is handled by EcoCooling units using free-air and evaporative techniques, avoiding traditional refrigerants. The data center employs cold-aisle containment, high-efficiency fans, and energy-aware lighting triggered by motion sensors.

From an infrastructure standpoint, the UK site features dual 1.5 MVA grid power feeds with diverse A+B paths, N+1 diesel generators with extended on-site fuel reserves and 24/7 refuelling contracts, N+N and N+1 UPS systems, and fully redundant power delivery to each rack. Network connectivity is built on an N+N meshed Cisco 40/100 GigE backbone, full IPv4/IPv6 support, multiple dark fibre paths into London, and a blend of premium carriers plus LINX peering with hundreds of networks.

The Park Tower facility in Tampa is described as a hardened, windowless "telco hotel" located more than 90 feet above sea level. It incorporates its own substation, diverse utility feeds, N+1 UPS, redundant generators and cooling systems, and is SSAE 16 Type II certified. Kualo states that both facilities are powered 100% by renewable energy, with the US site certified by Green-e.

Security measures include perimeter fencing with razor wire, multi-level access control with PIN and RFID, extensive CCTV coverage with long retention, motion detection and very early smoke detection systems. Fire suppression, redundant HVAC, backup generators and continuous monitoring are all part of the standard design.

In terms of service reliability, Kualo backs its infrastructure with a 99.9% uptime guarantee, formalised in their guarantees and terms. They publish a detailed uptime credit schedule: if monthly availability drops below specified thresholds, customers become eligible for service credits, up to 100% of the monthly fee for extreme downtime. This underscores their confidence in their data-center architecture and operations.

✍️ Customer Support

Customer support is a key part of Kualo’s marketing message. They promote 24/7/365 support via online helpdesk, live chat and telephone, with a North American toll-free number prominently displayed. The shared and WordPress hosting pages talk about "support you’ll love" and "support with love", emphasising that staff are willing to go the extra mile to help, including handling full website migrations from other hosts at no additional charge.

Support is organised through the MyKualo client portal, which handles tickets, billing and service management. There’s a large public knowledgebase with tutorials on cPanel, WHM, Zimbra email, migrations and other topics, reducing the need for direct contact on routine tasks. For email and newsletter services, Kualo provides guides for configuring Zimbra as an Exchange-like solution on multiple platforms.

Kualo also offers a 1-hour support ticket response guarantee. If a technical support ticket is not answered within one hour, they promise a small account credit per delayed ticket (subject to reasonable conditions and caps). This guarantee doesn’t promise immediate resolution, but it does commit them to responsiveness and indicates that support SLAs are taken seriously.

Complaints and abuse handling are documented: there is a dedicated abuse email for spam and network-related reports, and a structured escalation path for customers unhappy with resolutions, up to management level. Overall, the support structure is designed to appeal to both beginners who might need hand-holding and more advanced users who value responsive technical assistance.

🔨 Control Panel

Kualo standardises on cPanel for most of its Linux-based shared and reseller hosting. They publish a "Control Panel Tour" page explaining cPanel as the industry-leading interface, and numerous knowledgebase articles show that customers typically access it via yourdomain.com/cpanel. cPanel is used for managing email accounts, forwarders, autoresponders, spam filtering, domains, DNS, databases, files and application installs.

Reseller customers gain access to WHM (WebHost Manager) as their administrative interface. WHM allows them to create and manage multiple cPanel accounts, define their own hosting packages, manage resource limits, and control access for their end-customers. This same WHM/cPanel pairing is used on cPanel Cloud VPS and cPanel Dedicated Server products, giving a consistent management experience as customers move up the hosting ladder.
For domains, Kualo provides a separate domain management panel integrated into their client area, where users can change nameservers, update contact details and manage renewals.

The platform integrates Softaculous for one-click installation of over 400 web applications, and a drag-and-drop website builder for users who prefer not to work directly with CMSs like WordPress or Joomla. Zimbra email is managed through its own webmail and configuration tools, with documentation provided.

In short, the control-panel offering is strongly oriented around the cPanel/WHM ecosystem, which is familiar to many developers and agencies and is supported by a large body of documentation and tools.

🎯 Conclusion

Kualo is technically competent, ethically focused hosting provider with a broad product range that can support a site’s entire lifecycle: from a first small shared plan through to high-traffic e-commerce and bespoke multi-server environments. The combination of SSD-backed shared hosting, performance-tuned business hosting, reseller solutions, cloud VPS, dedicated servers, managed email, and security add-ons makes their portfolio flexible enough for freelancers, agencies and mid-sized businesses alike.

Their strengths are particularly clear in three areas:

• Sustainability and infrastructure – genuinely detailed information about their UK and US data centers, renewable energy usage, and PUE metrics sets them apart from many hosts that make only generic "green" claims.
• Customer protection – the 60-day money-back guarantee, 99.9% uptime SLA with credits, and one-hour ticket response guarantee show a willingness to link promises to tangible compensation.
• Support and tooling – 24/7 support, free migrations, cPanel/WHM environment, one-click app installer and site builder all make life easier for both beginners and professionals.

On the other hand, Kualo is not trying to be the absolute cheapest provider. Entry-level shared hosting is priced higher than some budget competitors, and the clearly performance-oriented Business Hosting and managed server tiers may be more than a very small hobby project needs. There is also no sign of Windows hosting; the focus is firmly on Linux and the cPanel stack.

For customers who value reliability, ethical and green operations, and strong support more than rock-bottom pricing, Kualo is an attractive proposition. Agencies, non-profits and growing online businesses in particular are likely to appreciate the reseller options, charity hosting initiative, performance-tuned plans and well-documented infrastructure.

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