Hivelocity Review 2025. Is hivelocity.net good web hosting in United States?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration Own datacenter
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Hivelocity, founded in 2002, has firmly established itself as a reputable provider of advanced hosting solutions, primarily focused on Dedicated Servers, Cloud Hosting, and Colocation services. Initially started from modest roots, the company rapidly expanded to manage tens of thousands of server deployments across over 50 state-of-the-art data centers located on six continents.

In Q2 2024, Hivelocity was acquired by Colohouse, further enhancing their service capabilities and expanding their global infrastructure reach. With a mission centered around customer empowerment and success, Hivelocity emphasizes reliability, scalability, and innovation.

They offer a broad spectrum of solutions ranging from Enterprise Cloud, VDS, VPS, and Bare Metal servers to Game Servers, Custom Solutions, and Disaster Recovery. Hivelocity is particularly recognized for its high-performance dedicated servers, featuring advanced customization options such as instant bare-metal cloud deployments through REST API, Terraform, or Ansible.

Their commitment to security is noteworthy, utilizing enterprise-grade Juniper hardware firewalls and Corero SmartWall DDoS protection, ensuring robust protection against malicious attacks. They also provide advanced networking options, including dedicated 100Gbps ports and Anycast IP solutions for optimal global performance.

Hivelocity stands out in the hosting industry for its advanced dedicated server customization interface, providing users with a granular and intuitive way to configure their hardware. From CPU selection and RAM capacity to storage types, RAID configurations, and operating system choices, every component can be tailored to meet specific workload requirements.

This level of precision is rarely found across most providers, placing Hivelocity in the same tier as other premium hosts like Liquid Web and IONOS, both of which also offer highly refined server configuration platforms. The experience caters not only to enterprise users but also to technically proficient individuals who demand control over every aspect of their server environment.

By allowing such detailed customization online - with real-time pricing and hardware availability updates — Hivelocity delivers both transparency and efficiency during the purchase process, setting a high benchmark for user-oriented server deployment.

💰 Price & Cost

Hivelocity’s pricing aligns well with their premium offerings. Although initially perceived as expensive, their pricing structure is competitive within the specialized market segment of dedicated and enterprise-grade hosting solutions. However, costs can escalate when users opt for extensive customizations or additional add-ons, such as enhanced security features, advanced firewall protection, or increased bandwidth capacity.

Notably, Hivelocity explicitly states that there are no refunds available. According to their policy, all setup fees, monthly service fees, and usage charges are strictly non-refundable. This lack of a money-back guarantee could deter potential customers looking for trial periods or testing phases before committing long-term.

Hivelocity accepts a wide range of payment methods, including:
Credit Cards: Visa, MasterCard, American Express. Recurring charges are billed automatically on renewal dates using the card on file. Card details can be managed via the Billing tab in the MyVelocity portal.
PayPal: Payments should be sent to paypal@hivelocity.net.
Checks: Personal and company checks (in USD) are accepted. Must be received before account renewal to avoid service interruption.
Wire Transfer: Accepted on request. Customers must contact billing@hivelocity.net or call 813-471-0355 ext 3.
ACH (Bank Transfer): Link your bank account via the Billing tab in MyVelocity.
Bitcoin: Accepted only through a sales agent at the time of ordering.
Note: All payments must be made in US dollars. Hivelocity may reject foreign currency checks.

⌛ Reliability

Hivelocity offers a 99.99% network uptime guarantee, reflecting its commitment to high availability and reliable service. If a customer experiences downtime exceeding the guaranteed threshold—excluding scheduled maintenance—they may request service credits. Specifically, Hivelocity grants a 5% credit to the affected server or shared hosting account for every hour of unplanned downtime beyond the allowable 0.01% per month. This policy underscores their confidence in infrastructure reliability while also providing a formal compensation mechanism for rare service interruptions.

🏢 Data Center

Hivelocity operates an extensive global network, with data centers strategically positioned in key locations across North America, Europe, and beyond. In the United States, facilities are located in prominent cities including Tampa, New York, Miami, Atlanta, Dallas, Los Angeles, Chicago, Colorado Springs, Seattle, and Philadelphia. Internationally, Hivelocity maintains a notable presence with data centers in Frankfurt, Germany, and Amsterdam, Netherlands, among others.

Their data centers are SSAE-18 SOC 1 and SOC 2 certified, with optional compliance for HIPAA and PCI standards. They utilize enterprise-level redundancy, such as N+1 infrastructure, diesel power backups, CRAC cooling systems, and advanced fire suppression systems. The network infrastructure boasts a high-capacity backbone with over 2,000Gbps of transit capacity, ensuring low latency and high reliability, making it ideal for enterprise workloads demanding high uptime.

✍️ Customer Support

Hivelocity offers comprehensive support options, including phone, email, and live chat available 24/7. Their technical support is enhanced by a robust knowledge base, designed to help customers efficiently manage their infrastructure and swiftly resolve common issues.

Their service philosophy emphasizes rapid and effective response times, underscored by proactive monitoring practices that often enable the detection and resolution of potential issues before they impact operations. Users appreciate the efficiency and quality of Hivelocity’s support, particularly highlighting their knowledgeable and proactive support staff.

🔨 Control Panel

Hivelocity supports multiple popular control panel options, primarily cPanel and Plesk, known for ease of use and familiarity. Customers also have full root access, complemented by IPMI support for deeper hardware control.

In addition, Hivelocity provides a centralized management portal called myVelocity, which facilitates tasks such as bandwidth monitoring, DNS management, server alerts, and ticket management. This interface simplifies the management of hosting environments, especially for customers handling multiple services or servers.

🎯 Conclusion

Hivelocity excels in providing high-performance, customizable hosting solutions tailored toward enterprises and technically savvy users. Key strengths include a global network, advanced security features, and exceptional scalability. Their flexible deployments and DevOps integrations make them appealing to companies seeking advanced infrastructure management.

On the downside, the no-refund policy may be a concern for clients seeking reassurance. Their services may also feel too complex for smaller businesses or those new to hosting.

As of 2025, Hivelocity.net no longer sells SSL certificates directly through their own platform. Instead, they redirect customers to purchase SSL products via TheSSLStore.com, a third-party SSL provider. This indicates that while Hivelocity remains focused on infrastructure and server solutions, SSL management and sales have been outsourced, potentially to streamline operations or reduce internal overhead. For users, this means additional steps and a separate provider when securing domains hosted on Hivelocity’s infrastructure.

Overall, Hivelocity is recommended for users prioritizing performance, security, and a global presence, especially enterprises requiring scalable dedicated or cloud solutions.

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