Hivelocity negative review #1070 by AjitRay (ajit.ray@g...) on 2007
Hivelocity got a negative review on
8010 Woodland Center Blvd #700
Tampa , FL 33614 US
☎ Phone +1-888-869-4678
📠 Fax 813-902-6477
📧 admin@h...AjitRay ( ajit.ray@g... )
After reading, mostly negative review about hivelocity , i have got more to add. I am currently on the following plan 3.0 Celeron 533MHz FSB Dedicated server. Frequent server issues was something i was tolerating for a long time. I agree to the fact that their online support is outsourced somewhere else. They don't have any clue to what they are talking. They will stop replying all of a sudden. All these are the number which they have provided.
1-813-514-0842
1888 869 4678
1-813-223-4409
1- 813 514 0841
To my surprise all these numbers are forwarded to their toll free number which no one bothers to reply, NOT EVEN THE RECEPTION !!! All extension numbers are bogus and wastage of time.
My server was working fine till and out of nowhere it went down. When contacted their online support they replied me with one of their "canned" replies that a tech guy will look into it and that i should open a ticket. I did as advised and i was told that my server ip was NULL ROUTED by the bandwidth provider for spamming.. This was a big time bogus allegation on me because i DON'T EVEN HAVE A MAIL SERVER installed. There is no question of spamming. They later on said that they have suspended my account. It was a total shock to me. I asked for evidence of the so called "spam" and yes ..you guessed it right..THEY NEVER REPLIED. Calling them up was a waste of time. Average reply time for ticket was 7 hours !! I have screen shots as an evidence.
This is what Jason B from hivelosity told me
================================================================
Hello,
Your server was rebooted at the time of your original chat it returned to login with out issue as it was consoled when rebooted. I have checked both our billing and abuse department and i do not see any reason that it would be offline for those reasons.
I am going to go login to the server now and take a further look. Please advise of any changes or updates that have recently been done to the server.
Thank You!
-Jason
HiVelocity
==================================================================
This is what HV.Shannon from hivelosity replied back after almost 6 hours.
=================================================================
HV.Shannon
Posted On: 28 Mar 2007 03:12 AM
Your server is suspended due to multiple issue with spamming. You will be able to contact sales/billing at 9AM EST. There is nothing more technical support will do for you.
===================================================================
JUST COMPARE THE TWO AND YOU WILL know..All other chat conversation and support ticket screen shot is uploaded to -
http://img515.imageshack.us/my.php?image=20070329005341tu1.jpg
http://img252.imageshack.us/my.php?image=20070329005439kw8.jpg
===================================================================
Something more to add - Now when i ask them to get my HDD online so that i can backup my data which is accumulating for over 8 months, they say that i need to BUY it for 100 usd + shipping.
this is the reply from a new staff , Kira, followed by Steve, GM from hivelosity.
===================================================================
Hello Ajit,
We are unable to turn your server back online to recover your data. Your only option is to buy the hard drive from us and have it shipped to you. I have to get with my manager on pricing. Please let me know how you would like to proceed.
Thank you,
Kira Sholes
Billing Department
888-869-4678 236
===================================================================
Steve Eschweiler
Posted On: 28 Mar 2007 03:10 PM
We are not able to put your server back online for any period of time. We have many customers to consider and we are not willing to risk you getting our ips blocked due to your servers activity. We all have families to feed and your server activity threatens our ability to do that. Please provide Kira with an address you would like this mailed to. The cost for this hdd will be $100 plus shipping.
Regards,
Steve Eschweiler
General Manager
steve@hivelocity.net
888 869 4678 ext 224
===================================================================
Check out for all those bogus numbers nelow their signature/
1-813-514-0842
1888 869 4678
1-813-223-4409
1- 813 514 0841
To my surprise all these numbers are forwarded to their toll free number which no one bothers to reply, NOT EVEN THE RECEPTION !!! All extension numbers are bogus and wastage of time.
My server was working fine till and out of nowhere it went down. When contacted their online support they replied me with one of their "canned" replies that a tech guy will look into it and that i should open a ticket. I did as advised and i was told that my server ip was NULL ROUTED by the bandwidth provider for spamming.. This was a big time bogus allegation on me because i DON'T EVEN HAVE A MAIL SERVER installed. There is no question of spamming. They later on said that they have suspended my account. It was a total shock to me. I asked for evidence of the so called "spam" and yes ..you guessed it right..THEY NEVER REPLIED. Calling them up was a waste of time. Average reply time for ticket was 7 hours !! I have screen shots as an evidence.
This is what Jason B from hivelosity told me
================================================================
Hello,
Your server was rebooted at the time of your original chat it returned to login with out issue as it was consoled when rebooted. I have checked both our billing and abuse department and i do not see any reason that it would be offline for those reasons.
I am going to go login to the server now and take a further look. Please advise of any changes or updates that have recently been done to the server.
Thank You!
-Jason
HiVelocity
==================================================================
This is what HV.Shannon from hivelosity replied back after almost 6 hours.
=================================================================
HV.Shannon
Posted On: 28 Mar 2007 03:12 AM
Your server is suspended due to multiple issue with spamming. You will be able to contact sales/billing at 9AM EST. There is nothing more technical support will do for you.
===================================================================
JUST COMPARE THE TWO AND YOU WILL know..All other chat conversation and support ticket screen shot is uploaded to -
http://img515.imageshack.us/my.php?image=20070329005341tu1.jpg
http://img252.imageshack.us/my.php?image=20070329005439kw8.jpg
===================================================================
Something more to add - Now when i ask them to get my HDD online so that i can backup my data which is accumulating for over 8 months, they say that i need to BUY it for 100 usd + shipping.
this is the reply from a new staff , Kira, followed by Steve, GM from hivelosity.
===================================================================
Hello Ajit,
We are unable to turn your server back online to recover your data. Your only option is to buy the hard drive from us and have it shipped to you. I have to get with my manager on pricing. Please let me know how you would like to proceed.
Thank you,
Kira Sholes
Billing Department
888-869-4678 236
===================================================================
Steve Eschweiler
Posted On: 28 Mar 2007 03:10 PM
We are not able to put your server back online for any period of time. We have many customers to consider and we are not willing to risk you getting our ips blocked due to your servers activity. We all have families to feed and your server activity threatens our ability to do that. Please provide Kira with an address you would like this mailed to. The cost for this hdd will be $100 plus shipping.
Regards,
Steve Eschweiler
General Manager
steve@hivelocity.net
888 869 4678 ext 224
===================================================================
Check out for all those bogus numbers nelow their signature/
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