Big Commerce Review 2026. Is bigcommerce.com good or bad on providing Hosted App (PaaS) services?

📄 Editorial Review

🔧 Services: Hosted App (PaaS)
⇔ Redirected from commerce.com
Even if they are a rather new company in the hosting industry as they were founded in 2009, BigCommerce has international recognition for their services in more than 120 countries.

They design cloud solutions that include:

• Unlimited bandwidth;
• Unlimited storage;
• Unlimited staff accounts;
• Unlimited products;

Unlimited API Calls (only available for the enterprise-level plan);In order to improve your business, BigCommerce provides sales channels that help you advertise your products: branded online store, the possibility to connect your store to eBay or Amazon, Google shopping or social media platforms (Facebook/Instagram).

Other tools and features included in the plans are: BigCommerce mobile app that helps you manage your business from your phone, professional reporting tools, product ratings and reviews with the possibility to give customers real time rates from UPS, USPS, FedEx, Australia Post, Royal Mail, Canada Post or others. When displaying your products, you also get multi currency and ShipperHQ shipping rules engine to help you eliminate overpayment caused by misquotes.

The enterprise-level allows customization and includes a number of customizable features:

• Custom SSL;
• Custom facets (product filtering);
• Custom online sales per year (calculated on a trailing);

💰 Price & Cost

The prices for their products are standard for the industry, although they might be slightly higher than what other providers offer.

They also include coupons, discounts and gift cards in their plans. The great news about BigCommerce is that they provide a 15-day free trial for their services, so customers get to test the server and see how this works.

⌛ Reliability

They do not mention a specific uptime rate.

🏢 Data Center

The headquarters of the company are located in Austin, Texas. They have international presence around the globe as they have offices in locations like Sydney (Australia), London (UK) or San Francisco (USA).

✍️ Customer Support

Customers are provided with several channels of communications as well as additional resources that can help them find solutions to encountered issues. They can contact the team on phone, e-mail, live chat, ticket support or social media (Twitter, Facebook, LinkedIn, Instagram). They can also go to their YouTube channel or use their Help Center that includes knowledgebase, explanatory videos, API documentation as well as join BigCommerce community.

🔨 Control Panel

They use their own control panel.

🎯 Conclusion

BigCommerce offers well-equipped plans for customers all over the globe with the possibility to try out their services for free for 15 days. Their prices are regular although they could be higher than what others provide. With comprehensive support options and a collection of tools and features, BigCommerce provides professional services for online projects.

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