Mar 12, 2007 : SupportPRO Offers SupportDesk 3.0

📅 March 12, 2007 - Outsourced customer support solutions provider SupportPRO (supportpro.com) announced on Monday it has launched SupportDesk 3.0, an open source helpdesk application providing customer inquiry management for Web hosting and other online businesses.

The software enables customer support professionals in a range of online service industries to manage large volumes of support tickets in a short period of time, due to its intuitive and fast-loading interface, says the company.

"SupportPRO SupportDesk was developed with the insight we have gained by providing outsourced transparent technical support to Web hosting and Internet service providers for the past four years," says Aji Abraham, SupportPRO's CEO. "Ultimately, we know what works and what does not and this software is quite reflective of that."

SupportDesk 3.0 features an AJAX-powered interface, improved security tools, message rules, POP3 support and spam filters. It also includes an application programming interface to interface with existing support and customer management systems and a mass user import tool so organizations can migrate from other solutions. The solution is available at the one-time cost of $99.95.

Reads: 1622 | Category: General | Source: TheWHIR : Web Host Industry Reviews
URL source: http://www.thewhir.com/marketwatch/031207_SupportPRO_Offers_SupportDesk_3.0.cfm
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