Aug, 2001 : Alabanza Uses Smarts InCharge Analysis Software

📅 August 15, 2001 - Smarts (smarts.com), a pioneer of fully-automated service assurance solutions for enterprises and service providers, announced that Alabanza Corporation (alabanza.com -> navisite.com), a leading provider of automated web hosting software, is using Smarts InCharge Service Assurance Solutions to sustain service levels and improve the user experience.

"As a Web hosting software company, Alabanza recognizes the importance ofcustomers receiving support 24 hours a day. If service is interrupted, itdirectly impacts business transactions for hundreds of thousands ofcustomers' Web sites," said Tom Cunningham, CEO of Alabanza. "Afterimplementing Smarts InCharge solutions, we are now able to immediatelyidentify and fix problems before they affect service delivery -guaranteeing the highest possible service agreement levels for ourcustomers."
Smarts InCharge Service Assurance Solutions automatically discover theinfrastructure and correlate data and events from different domains withinthe infrastructure to diagnose authentic problems and pinpoint their impactson specific business services and users, before they disrupt businessoperations. Smarts says its InCharge solutions also increase the speed tointroduce new services, enhance business growth and provide overallcompetitive advantage.
"Alabanza prides itself on providing customers industry-leading,fully-automated web hosting software solutions," said Dr. Shaula AlexanderYemini, founder and president of Smarts. "InCharge allows Alabanza toprovide its customers the highest quality of service, while saving thecompany valuable scarce resources such as time, talent and managementattention."

Reads: 1987 | Category: General | Source: TheWHIR : Web Host Industry Reviews
URL source: http://www.thewhir.com/marketwatch/alabanza815.cfm

Company: Alabanza [alabanza.com -> navisite.com]

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