WebhostingPad negative review #33904 by -anonymous- on Oct 2017
WebhostingPad got a negative review on
415 West Golf Road, Suite 5
Arlington Heights , IL IL 60005 US
☎ Phone +1 847 346 1801
📧 reviews@w...-hidden- ( -hidden- )
Very bad customer service-repeating answers and not showing initiative. They do not listen to the customer.
Complaint against webhostingpad.com
Somehow a BBB complaint that I made is registered as a REVIEW, so I am not able to respond to the offending parties ridiculous claims.
It is clear they did not examine this case with diligence, determination, or
care.
Sometimes a tech will provide advice or fix the problem, it is not all bad.
1. After Webhostingpad.com answered my 'review', they did not stipulate
WHO is handling my review. Is it one of the people who I am complaining about?
Is it Someone higher in rank that can do internal affairs review
and be partial?
2. In the response to my review, my concerns were still not addressed.
3. I asked pointed questions to technicians and they repeat something they already
did (which did not work) and they are baffled why I am not happy with them.
Example:
My ticket:
Do not let phillip answer this. I mean it. He ignores everything,
fixes nothing, and kicks a dead horse.
(So what do they do, let him answer the ticket anyways.)
(So much for getting someone else or inquiring how to make it better.)
Continuing on...
You guys tell me that my php.ini file in (site redacted)
handles my php 5.6 settings.
How is this true? Everyone on your staff and also me, have changed the settings and
they don't work.
How is this true? I have DELETED the php.ini and there are no changes. For instance
it still lets me upload files via HTTP.
How is this true? I have ADDED php.ini back to the same directory and told
file_uploads to be DISABLED. Guess what....I can STILL up load files via HTTP.
How is this true? Since you guys broke my site, I can not stay logged in for more
than 1440 seconds (24 minutes). I have changed session.gc_maxlifetime to 86400 (a
full day) and I STILL lose my sessions.
I used a TEST upload.php file and it successfully uploaded my test 575Mb file which
means there is a session issue on your side. It does not use session information
for testing.
Analogy of the original post:
(Its obvious that if filters are set to NOT perform a function, and the function
is happening ANYWAYS, that the configuration is not being used at all, or has
an issue performing its duty)
They could have saved me a week if they had responded to this.
So, how do they respond?
Kevin A.
Posted On: 06 Oct 2017 09:25 AM
Hello,
Thank you for contacting us. I have enabled file_upload. Please confirm it from the below url.
End ticket message.
See what I mean? Not only did I already demonstrate that I could do it by myself,
I DIDN'T ask to re activate it!
Also, he did not respond to a single troubleshooting analogy!
He didn't tell me that he is showing that it works on his side.
In the above example I proved it was not working. Instead, this ticket was
going on for almost 2 weeks.
So, I got angry, generally dealing with poor service for around 2.5 years or more.
I sent an angry ticket calling Phillip a (*J a.s).
The only reason I am saying this is because I was pushed too far. I am not proud
of it and I am showing it here to show how far it escalated.
So the bulk of their response is about that...., not how they ignore customers,
not how they don't respond to diagnosis, etc.
After a week and a half SOMEONE FINALLY realized that php.ini wasn't working!
No apologies for the inconvenience. No affirming message to the customer that
they are training staff to adjust to this or some sort of 'this won't happen
again assurance'.
Now the first issue is resolved, I expected them to help with putting my second
concern to rest. When they were doing whatever they were doing on their
side, they broke my ability to stay logged into my site. I have a ticket
program that keeps sessioning out around 24 minutes. I repeatedly told them
that and they never addressed the issue.
This is my response to their lackluster service.
1. I didn't say you 'had to' pad. Some of your techs are.
I am saying some of your technicians don't answer any question when
responding to the ticket. Replying to my ticket with little or no new
information confuses the issue or jeopardizes the ticket being closed
without a resolve.
2. You can 'encourage' your techs to follow all avenues, but they ARE NOT doing
that. They offer little and waste days.
3. You say that I was offered a phone call? How about the fact it took a week and
a few days before that was offered!
I don't have a phone. I am listed with a phone number that belongs to Magick
Jack, and it is not reliable.
Also, your admin (most likely Michael / Vincent) said he was not going to
troubleshoot until I resolved my complaint.
I did not refuse.
You know VERY WELL that you read the ticket and saw that I was working with
people AFTER I made this complaint.
You will also note, that I was courteous to Michael, even though I was already
infuriated with support.
4. I have been nice to the techs that try to answer my questions, so put it into
context already. I did not refer to any of the other techs as a derogatory
name for pack mules until Phillip kept padding the ticket with no responses.
I made it very clear for him to not answer my ticket. Other techs could, just
not him. I was simply fed up with it all.
5. I don't mind them asking questions and if you read the tickets, you will find
they did not give me any answers, alot more than you imply that I didn't.
6. If I specify what I did for troubleshooting, I expect them to respond to what I
did and explain to me if that makes sense to them, or it is wrong. They did
not respond unless I asked them many times in the ticket.
7. You do not have a terrible issue with spamming, that is not true. Any ticket
opened was for a new 'instance' and if somehow you see the ticket system
differently, then it was not intentional.
8. I never asked for the CEO to troubleshoot. In my ticket, if you were to read
it and put it into context, I was asking for the top brass so I could file a
complaint with objective pervue, not to troubleshoot.
9. I am not saying the techs 'purposely' broke my site, to be clear. I simply
stated that it was broken and I kept telling your techs it was broken and
they would never say they were sorry, that they are looking into it.
Do not tell me that you went above and beyond, that is so not true.
That is the reason why the complaint was filed.
Some of your techs helped, but it takes forever. Talk about spamming,
in one of my tickets I had correspondence with a technician,
which was ok; then I asked a question, made a statement, and Phillip REPEATS
what the other guy said. I told Phillip he infuriates me
and don't answer my ticket. Since he was ignoring me and answering me anyways;
he could have answered the questions or responded to my analogy on the
situation. Instead he added no value and repeated someone else.
He didn't even say 'ok, we see your statement/question and we are working for
a solution'; etc.
I can not refuse help if I am waiting for your techs to respond to my
questions in the first place.
Your solutions have to work first, before I can accept the solution.
I have taken their advice, but it takes forever to get the advice. Last
example was that I used 5.6native PHP on their request. I listened.
It still isn't working.
I worked with Michael and CPANEL but I still have not gotten a response from
them about my remaining issues and how to respond to them.
Which is:
A. Why my site was working, not sessioning me out of a login; then it
stopped working after your guys were troubleshooting.
B. Why large file uploads are being rejected using my CMS. It encodes
uploads first, then transfers to the site but CPANEL is saying it is
most likely a hostile program on my side. I assured them I have no
plugins that interfere, the upload manager is part of the CMS.
Mostly, most of the technicians do not respond to any analogy or technical
response to me.
You can not count my opening a ticket for sessions timing out, because I
got it resolved, then later it happened again after they were troubleshooting
another ticket. So, I wasn't mad that they did that. I was mad that they
ignored me after I told them.
I have not opened dozens of tickets for the same issue, that is not true.
After your company replied to the review and clearly showed they were
not concerned about customer service; ignored issues; and told me to find
another service; it only proves even more that this company is inept,
devoid of passion to help customers, and deserves an internal review.
Complaint against webhostingpad.com
Somehow a BBB complaint that I made is registered as a REVIEW, so I am not able to respond to the offending parties ridiculous claims.
It is clear they did not examine this case with diligence, determination, or
care.
Sometimes a tech will provide advice or fix the problem, it is not all bad.
1. After Webhostingpad.com answered my 'review', they did not stipulate
WHO is handling my review. Is it one of the people who I am complaining about?
Is it Someone higher in rank that can do internal affairs review
and be partial?
2. In the response to my review, my concerns were still not addressed.
3. I asked pointed questions to technicians and they repeat something they already
did (which did not work) and they are baffled why I am not happy with them.
Example:
My ticket:
Do not let phillip answer this. I mean it. He ignores everything,
fixes nothing, and kicks a dead horse.
(So what do they do, let him answer the ticket anyways.)
(So much for getting someone else or inquiring how to make it better.)
Continuing on...
You guys tell me that my php.ini file in (site redacted)
handles my php 5.6 settings.
How is this true? Everyone on your staff and also me, have changed the settings and
they don't work.
How is this true? I have DELETED the php.ini and there are no changes. For instance
it still lets me upload files via HTTP.
How is this true? I have ADDED php.ini back to the same directory and told
file_uploads to be DISABLED. Guess what....I can STILL up load files via HTTP.
How is this true? Since you guys broke my site, I can not stay logged in for more
than 1440 seconds (24 minutes). I have changed session.gc_maxlifetime to 86400 (a
full day) and I STILL lose my sessions.
I used a TEST upload.php file and it successfully uploaded my test 575Mb file which
means there is a session issue on your side. It does not use session information
for testing.
Analogy of the original post:
(Its obvious that if filters are set to NOT perform a function, and the function
is happening ANYWAYS, that the configuration is not being used at all, or has
an issue performing its duty)
They could have saved me a week if they had responded to this.
So, how do they respond?
Kevin A.
Posted On: 06 Oct 2017 09:25 AM
Hello,
Thank you for contacting us. I have enabled file_upload. Please confirm it from the below url.
End ticket message.
See what I mean? Not only did I already demonstrate that I could do it by myself,
I DIDN'T ask to re activate it!
Also, he did not respond to a single troubleshooting analogy!
He didn't tell me that he is showing that it works on his side.
In the above example I proved it was not working. Instead, this ticket was
going on for almost 2 weeks.
So, I got angry, generally dealing with poor service for around 2.5 years or more.
I sent an angry ticket calling Phillip a (*J a.s).
The only reason I am saying this is because I was pushed too far. I am not proud
of it and I am showing it here to show how far it escalated.
So the bulk of their response is about that...., not how they ignore customers,
not how they don't respond to diagnosis, etc.
After a week and a half SOMEONE FINALLY realized that php.ini wasn't working!
No apologies for the inconvenience. No affirming message to the customer that
they are training staff to adjust to this or some sort of 'this won't happen
again assurance'.
Now the first issue is resolved, I expected them to help with putting my second
concern to rest. When they were doing whatever they were doing on their
side, they broke my ability to stay logged into my site. I have a ticket
program that keeps sessioning out around 24 minutes. I repeatedly told them
that and they never addressed the issue.
This is my response to their lackluster service.
1. I didn't say you 'had to' pad. Some of your techs are.
I am saying some of your technicians don't answer any question when
responding to the ticket. Replying to my ticket with little or no new
information confuses the issue or jeopardizes the ticket being closed
without a resolve.
2. You can 'encourage' your techs to follow all avenues, but they ARE NOT doing
that. They offer little and waste days.
3. You say that I was offered a phone call? How about the fact it took a week and
a few days before that was offered!
I don't have a phone. I am listed with a phone number that belongs to Magick
Jack, and it is not reliable.
Also, your admin (most likely Michael / Vincent) said he was not going to
troubleshoot until I resolved my complaint.
I did not refuse.
You know VERY WELL that you read the ticket and saw that I was working with
people AFTER I made this complaint.
You will also note, that I was courteous to Michael, even though I was already
infuriated with support.
4. I have been nice to the techs that try to answer my questions, so put it into
context already. I did not refer to any of the other techs as a derogatory
name for pack mules until Phillip kept padding the ticket with no responses.
I made it very clear for him to not answer my ticket. Other techs could, just
not him. I was simply fed up with it all.
5. I don't mind them asking questions and if you read the tickets, you will find
they did not give me any answers, alot more than you imply that I didn't.
6. If I specify what I did for troubleshooting, I expect them to respond to what I
did and explain to me if that makes sense to them, or it is wrong. They did
not respond unless I asked them many times in the ticket.
7. You do not have a terrible issue with spamming, that is not true. Any ticket
opened was for a new 'instance' and if somehow you see the ticket system
differently, then it was not intentional.
8. I never asked for the CEO to troubleshoot. In my ticket, if you were to read
it and put it into context, I was asking for the top brass so I could file a
complaint with objective pervue, not to troubleshoot.
9. I am not saying the techs 'purposely' broke my site, to be clear. I simply
stated that it was broken and I kept telling your techs it was broken and
they would never say they were sorry, that they are looking into it.
Do not tell me that you went above and beyond, that is so not true.
That is the reason why the complaint was filed.
Some of your techs helped, but it takes forever. Talk about spamming,
in one of my tickets I had correspondence with a technician,
which was ok; then I asked a question, made a statement, and Phillip REPEATS
what the other guy said. I told Phillip he infuriates me
and don't answer my ticket. Since he was ignoring me and answering me anyways;
he could have answered the questions or responded to my analogy on the
situation. Instead he added no value and repeated someone else.
He didn't even say 'ok, we see your statement/question and we are working for
a solution'; etc.
I can not refuse help if I am waiting for your techs to respond to my
questions in the first place.
Your solutions have to work first, before I can accept the solution.
I have taken their advice, but it takes forever to get the advice. Last
example was that I used 5.6native PHP on their request. I listened.
It still isn't working.
I worked with Michael and CPANEL but I still have not gotten a response from
them about my remaining issues and how to respond to them.
Which is:
A. Why my site was working, not sessioning me out of a login; then it
stopped working after your guys were troubleshooting.
B. Why large file uploads are being rejected using my CMS. It encodes
uploads first, then transfers to the site but CPANEL is saying it is
most likely a hostile program on my side. I assured them I have no
plugins that interfere, the upload manager is part of the CMS.
Mostly, most of the technicians do not respond to any analogy or technical
response to me.
You can not count my opening a ticket for sessions timing out, because I
got it resolved, then later it happened again after they were troubleshooting
another ticket. So, I wasn't mad that they did that. I was mad that they
ignored me after I told them.
I have not opened dozens of tickets for the same issue, that is not true.
After your company replied to the review and clearly showed they were
not concerned about customer service; ignored issues; and told me to find
another service; it only proves even more that this company is inept,
devoid of passion to help customers, and deserves an internal review.
33 out of 39 users found this review to be helpful!