Voda Host negative review #1639 by N/A on Nov 2007
Voda Host got a negative review on
Suite 403A, 1013 Centre Rd.
Wilmington , DE 19805 US
☎ Phone 1-302-283-3777[USA International]
☎ Phone +1-302-861-1448
📧 support@v...N/A ( -no email- )
I got vodahost back when their servers were fresh, support was a little less feisty, and the TOS did not require you to pay a yearly subscription even if you did not ask them to.
Since then alot has changed, Customer Service has gone down the drain, linking me to sites with profanities such as "a-hole" and "bitch" and "f...ing," which are all aimed at the reader. These sites also contain very concerning phrases such as "break your legs" and "piece of shit." I am sorry to have to share such words with you.
Their support also takes several days to reply to questions in their independently run (meaning that no externalizes are involved) support database. It is very well to run your own database for support, providing you do not abuse it. Please reply to customers questions! And if you do so, do so APPROPRIATELY.
Their "TOS" or Terms of Service are very vague, offer the breaking of the contract with 7-days notice (or that was how short it was when I last looked,) and the inability to break the contract yourself without requesting "permission" to do so.
Their features are offered, yay fantastico, yay mysql, yay PHPBB, and yay CPanel. Why won't these run at suitable speeds? Oh the processor is red-lining 24/7 - that explains my customers distress. Sure they have good software, but the hardware is over used - Vodahost over-host. I also have not yet received my 300gb data transfer rate or my ever changing storage limit, which was said to be 200GB when I arrived, and has gradually fluctuated down to 50GB, while my account has never allowed consumption of more than 15GB despite several requests at the Help Desk.
If one posts a slightly concerning post in their forum, eg. the fact that their server CPU status is critical and PHP won't run, the person involved in the posting gets a minimum of a 20-year ban, plus a free phone call, that's right, one that they would not give you prior to now, even on request. The phone call may contain some fowl language, be sure to listen to it without children in the house.
I have been charged for a further years hosting much to my disgration, Please, PLEASE if you do want to use them, sign up for a month, then if you don't notice any problems sign up for a year, but when signing up, PAY BY CASH! They WILL use your credit card details if your request is not "within a suitable time" of your next billing period. For me this was 23 days, which I would consider enough days warning for any annual cancellation.
So of you go to them, watch out. Stay agile, and Read the TOS for any changes, keep a hard copy of it from when you sign up, and DON'T LOSE IT.
If you leave with anything from this review, leave with my information. You are free to sign up to vodahost and try them out, but their 100% guarantee comes with not refund, and their 30 day trial "was never available" even though it said all over their website for several months after my sign up. BE CAREFUL
Since then alot has changed, Customer Service has gone down the drain, linking me to sites with profanities such as "a-hole" and "bitch" and "f...ing," which are all aimed at the reader. These sites also contain very concerning phrases such as "break your legs" and "piece of shit." I am sorry to have to share such words with you.
Their support also takes several days to reply to questions in their independently run (meaning that no externalizes are involved) support database. It is very well to run your own database for support, providing you do not abuse it. Please reply to customers questions! And if you do so, do so APPROPRIATELY.
Their "TOS" or Terms of Service are very vague, offer the breaking of the contract with 7-days notice (or that was how short it was when I last looked,) and the inability to break the contract yourself without requesting "permission" to do so.
Their features are offered, yay fantastico, yay mysql, yay PHPBB, and yay CPanel. Why won't these run at suitable speeds? Oh the processor is red-lining 24/7 - that explains my customers distress. Sure they have good software, but the hardware is over used - Vodahost over-host. I also have not yet received my 300gb data transfer rate or my ever changing storage limit, which was said to be 200GB when I arrived, and has gradually fluctuated down to 50GB, while my account has never allowed consumption of more than 15GB despite several requests at the Help Desk.
If one posts a slightly concerning post in their forum, eg. the fact that their server CPU status is critical and PHP won't run, the person involved in the posting gets a minimum of a 20-year ban, plus a free phone call, that's right, one that they would not give you prior to now, even on request. The phone call may contain some fowl language, be sure to listen to it without children in the house.
I have been charged for a further years hosting much to my disgration, Please, PLEASE if you do want to use them, sign up for a month, then if you don't notice any problems sign up for a year, but when signing up, PAY BY CASH! They WILL use your credit card details if your request is not "within a suitable time" of your next billing period. For me this was 23 days, which I would consider enough days warning for any annual cancellation.
So of you go to them, watch out. Stay agile, and Read the TOS for any changes, keep a hard copy of it from when you sign up, and DON'T LOSE IT.
If you leave with anything from this review, leave with my information. You are free to sign up to vodahost and try them out, but their 100% guarantee comes with not refund, and their 30 day trial "was never available" even though it said all over their website for several months after my sign up. BE CAREFUL
100 out of 104 users found this review to be helpful!