Quadra Net negative review #7190 by F. C. (admin@i...) on Oct 2009
Quadra Net got a negative review on
F. C. ( admin@i... )
Aug 16: I signed up a dedicated server.
Aug 18: server (204.152.194.192/29) was delivered.
Aug 19: I canceled the server due to bad network and rude support. one staff said I was laying; then he regretted, here is the original reply "I want to apologize for being rude. I was upset because we have indeed put in a
lot of time to try and resolve this matter, and I was frustrated. Please accept
my apologizes for insulting you, it was not my intention. I hope that you see
because of how emotional I got that it is a very important matter for us to
resolve this and I was frustrated because of the issue being caused by the China
ISP's. We want to make our network excellent for Chinese clients, it is one of
our main goals, so please accept my apology and let us move on and continue to
work to resolve this."
Aug 19: Billing Dept. followed the ticket, "
I have processed your cancellation request,
your server has been scheduled for disconnection
immediately. I have sent in your refund request to
our billing manager please allow time for this to
be processed I will provide an update shortly.
Please let me know if I can assist you with anything futher. "
Aug 27, Sept 9, Sept 15, Sept 21& Oct 18: I contacted pacificrack; they just tied every excuse to delay refund.
I learn my lesson. pacificrack is a scam: they only care about cash inflow; they have no qualified 24-hour support. plus, NO REFUND.
it is the first time to post a negative review; I feel sorry for the sale department. [import from pacificrack.com]
Aug 18: server (204.152.194.192/29) was delivered.
Aug 19: I canceled the server due to bad network and rude support. one staff said I was laying; then he regretted, here is the original reply "I want to apologize for being rude. I was upset because we have indeed put in a
lot of time to try and resolve this matter, and I was frustrated. Please accept
my apologizes for insulting you, it was not my intention. I hope that you see
because of how emotional I got that it is a very important matter for us to
resolve this and I was frustrated because of the issue being caused by the China
ISP's. We want to make our network excellent for Chinese clients, it is one of
our main goals, so please accept my apology and let us move on and continue to
work to resolve this."
Aug 19: Billing Dept. followed the ticket, "
I have processed your cancellation request,
your server has been scheduled for disconnection
immediately. I have sent in your refund request to
our billing manager please allow time for this to
be processed I will provide an update shortly.
Please let me know if I can assist you with anything futher. "
Aug 27, Sept 9, Sept 15, Sept 21& Oct 18: I contacted pacificrack; they just tied every excuse to delay refund.
I learn my lesson. pacificrack is a scam: they only care about cash inflow; they have no qualified 24-hour support. plus, NO REFUND.
it is the first time to post a negative review; I feel sorry for the sale department. [import from pacificrack.com]
62 out of 69 users found this review to be helpful!