Webhost 4Life negative review #12206 by David B (stockcer@y...)
Webhost 4Life got a negative review on
Webhost 4Life
webhost4life.com is inactive, but is redirected to web.com
10 Corporate Drive, Suite #300
Burlington , CA 91754 US
☎ Phone +1 888 306 3780
📧 support@w...webhost4life.com is inactive, but is redirected to web.com
David B ( stockcer@y... )
Ok. Where do I begin. I used WebHost4Life for over 8 years and rarely did I have a problem. Then (drum rolls) came January 2010 and everything went south even my web sites. All of my sites went up and down like a yo-yo and everytime I called I spoke to Mr.WeApologizeForAnyInconvenienceThisMayHaveCausedYou man. The answers to all of my issues were the same. We have to elevated this to tier 2 and get back with you. Even when the sites were down. (10 workorders later and hours on the chat and emails nothing really resolved.) I decided that I would pay the "Premium Support" long enough to get all my sites back up and running. This did not help and was a waste of $24.95. They changed passwords to my databases, migrated portions of emails but not all and moved an SSL site only to tell me that I had to initiate another purchase when they moved it to the "new platform" which would take a couple of days to purchase, install and configure.
My sites were down for days at a time, and the final straw came when they moved my database and did not give me a way to access it or back it up without a work order. My customers were not only frustrated but concerned about data stability and web site usability. WHL left me No choice. I had to bail and look for another provider. This has taken me weeks to move everything (emails, databases, SSL purchases, Reporting Services migration, etc) to a new provider (Arvixe). (I had to purchase all of theses items with the new provider)
I do have to say that I wrote WHL a letter detailing all of this and each workorder as well as the reason for leaving and a request for a refund and Mr. Mr.WeApologizeForAnyInconvenienceThisMayHaveCausedYou returned my email 24 hours later and agreed to refund a portion of the yearly fee. Unfortunately, returning the additional yearly services that I had paid for, the monthly premium support, as well as all of the lost revenue and customer relations that I had to smooth over is lost.
Maybe one day when it is all migrated it will be better, but who can wait. My only tip for people looking is if you call and are answered by Mr.WeApologizeForAnyInconvenienceThisMayHaveCausedYou you better ask for someone else.
My sites were down for days at a time, and the final straw came when they moved my database and did not give me a way to access it or back it up without a work order. My customers were not only frustrated but concerned about data stability and web site usability. WHL left me No choice. I had to bail and look for another provider. This has taken me weeks to move everything (emails, databases, SSL purchases, Reporting Services migration, etc) to a new provider (Arvixe). (I had to purchase all of theses items with the new provider)
I do have to say that I wrote WHL a letter detailing all of this and each workorder as well as the reason for leaving and a request for a refund and Mr. Mr.WeApologizeForAnyInconvenienceThisMayHaveCausedYou returned my email 24 hours later and agreed to refund a portion of the yearly fee. Unfortunately, returning the additional yearly services that I had paid for, the monthly premium support, as well as all of the lost revenue and customer relations that I had to smooth over is lost.
Maybe one day when it is all migrated it will be better, but who can wait. My only tip for people looking is if you call and are answered by Mr.WeApologizeForAnyInconvenienceThisMayHaveCausedYou you better ask for someone else.
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