Voda Host negative review #6064 by Louis (louis@w...) on Jul 2009
Voda Host got a negative review on
Suite 403A, 1013 Centre Rd.
Wilmington , DE 19805 US
☎ Phone 1-302-283-3777[USA International]
☎ Phone +1-302-861-1448
📧 support@v...Louis ( louis@w... )
I bought into the hype about how great the service is. I purchased a yearly hosting plan. All of the sales presentation sounded really great.. They said they go all out to help and all that kind of stuff.
When I ran into a problem accessing the database for my site, I was simply told, "you must be doing something wrong" and simply closed the support ticket. They told me they do not support the script that they offer for forms, while in the documentation for the same script, they say that all I have to do is contact support and they will be glad to help. I have been installing scripts for 7 years. I know when there is a problem with accessing a database. And I don't expect to be treated like I'm a novice when I ask a question. If I hadn't installed the same script on one of my other sites, on a different server, I might have bought into the statement that I was doing something wrong, but that wasn't the case here. I checked and double checked several times, to no avail.
I was curious about the fact that they offer no guarantee on their service. And they offer no refunds, but I ignored my reservations and signed up. The software is nice, and easy to use, but in order to publish my web pages, I was required to have hosting with them. So, I did it.
If I were going to have a simple website, and didn't need a database, I may not have run into a problem, since I wouldn't have needed them to try and help me figure out why I could not access the database. So, after two days with them, I did contact support. Wow, what a bunch of Cold, we don't care bunch of people.
The attitude I received was (to put it simply) "we have your money, if you don't like us, go somewhere else". In my opinion, Vodahost doesn't have the expertise to provide the support they claim they provide in their pre sales advertisements.
If you need hosting and want to use a nice program for building your website, I would think long and hard before hosting with Vodahost. I don't like throwing one hundred dollars away. And that is just exactly what it turned out to be, throwing my money away. I had to move my site to be able to get the script I needed for forms to work. Vodahost is the worst service I have run into in seven years.
When I ran into a problem accessing the database for my site, I was simply told, "you must be doing something wrong" and simply closed the support ticket. They told me they do not support the script that they offer for forms, while in the documentation for the same script, they say that all I have to do is contact support and they will be glad to help. I have been installing scripts for 7 years. I know when there is a problem with accessing a database. And I don't expect to be treated like I'm a novice when I ask a question. If I hadn't installed the same script on one of my other sites, on a different server, I might have bought into the statement that I was doing something wrong, but that wasn't the case here. I checked and double checked several times, to no avail.
I was curious about the fact that they offer no guarantee on their service. And they offer no refunds, but I ignored my reservations and signed up. The software is nice, and easy to use, but in order to publish my web pages, I was required to have hosting with them. So, I did it.
If I were going to have a simple website, and didn't need a database, I may not have run into a problem, since I wouldn't have needed them to try and help me figure out why I could not access the database. So, after two days with them, I did contact support. Wow, what a bunch of Cold, we don't care bunch of people.
The attitude I received was (to put it simply) "we have your money, if you don't like us, go somewhere else". In my opinion, Vodahost doesn't have the expertise to provide the support they claim they provide in their pre sales advertisements.
If you need hosting and want to use a nice program for building your website, I would think long and hard before hosting with Vodahost. I don't like throwing one hundred dollars away. And that is just exactly what it turned out to be, throwing my money away. I had to move my site to be able to get the script I needed for forms to work. Vodahost is the worst service I have run into in seven years.
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