Tierra Net negative review #34814 by -anonymous- on Feb 2018
Tierra Net got a negative review on
-anonymous- ( -hidden- )
I have been with Tierranet for well over 15 YEARS.... They used to be the BEST..... now, they have dropped the ball. I pay over $150/mo for MIVA support, yet, when we have MIVA problems, tierranet simply says... "That's a MIVA problem, not ours".... and pass the ball, YET THEY REFUSE TO OPEN A DIALOG with MIVA, as the intermediary they are supposed to be. But they have no problem taking my MONEY!..... I am sickened by the lack of support. Back in the day, I could actually TALK to a tech, and solve problems on the spot.... NOW... they will not ALLOW me to speak to any techs directly..... Problems must be escalated, and if I'm LUCKY, I get a response within about 3 days!! LAME!... and the response is not from the tech directly, but through a rep, translating what the tech told him/her. LAME.... LAME.... LAME. For a customer that has brought them HUNDREDS of THOUSANDS of dollars worth of business, I expect more consideration.... Again.... 15 years+ loyal customer, yet I am treated like S**T !!!
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