Superb.net review #6615 by Stan McLaughIin (smclaughlin@k...) on 2009
Superb.net got a negative review on
711 Kapiolani Blvd. #975
Honolulu , HI 96813-5294 US
☎ Phone 808-544-0387
☎ Phone 206-438-5887
☎ Phone 571-282-6387
☎ Phone 888-354-6128
📧 marketing@s...Stan McLaughIin ( smclaughlin@k... )
All of our shared email accounts are down right now and customers are calling wanting to know what's going on. We've been with superb for over 3 years and have multiple shared hosting accounts with them. I must say our experience during the early years was great. We experienced very little down time and their customer service reps and techs appeared to be a little more knowledgeable of their network. Recently we have been experiencing a tremdous amount of downtime. I'm talking about days without service. It seems as though it's always the same thing over and over again.
I complained to one of their customer relationship reps about a month ago when the system went down and stayed down for almost a week. He pulled up our history and apologized for the inconvenience and went on about how much they appreciated our business and loyalty to Subperb. He said he was in a position to make up for all the headaches we had experienced. He even asked me to document all the problems we had in the past so that he could forward them to management. To make a long story short....I'm still waiting to hear from them concerning the issues. The only communication I'm receiving is updates about when the shared mail server issue might be corrected and that they are working hard at fixing the problems.
Our management team has decided to look for another hosting company. Bluehost has been recommended to us. Do anyone have experience with Bluehost or any other hosting company you would recommend?
Thanks,
Stan
Operations Manager
Korrect Technology
I complained to one of their customer relationship reps about a month ago when the system went down and stayed down for almost a week. He pulled up our history and apologized for the inconvenience and went on about how much they appreciated our business and loyalty to Subperb. He said he was in a position to make up for all the headaches we had experienced. He even asked me to document all the problems we had in the past so that he could forward them to management. To make a long story short....I'm still waiting to hear from them concerning the issues. The only communication I'm receiving is updates about when the shared mail server issue might be corrected and that they are working hard at fixing the problems.
Our management team has decided to look for another hosting company. Bluehost has been recommended to us. Do anyone have experience with Bluehost or any other hosting company you would recommend?
Thanks,
Stan
Operations Manager
Korrect Technology
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