Superb.net negative review #30519 by mbuechi@h... on Nov 2015


Superb.net got a negative review on
superb.net
Superb.net
711 Kapiolani Blvd. #975
Honolulu , HI 96813-5294
US
☎ Phone 808-544-0387. 206-438-5887
☎ Phone 571-282-6387
☎ Phone 888-354-6128
Customer review #30519
1/10
-anonymous- ( mbuechi@h... )
Time Hosted over 3 years
Global rating
As a loyal ex customer for over five years I finally had to pull the plug on Superb hosting. Repeated outages, at times three times a week are simply unacceptable. We had to endure hour-long downtime, which remained unexplained and handled abysmally. Earlier this year their power failed and as poorly as they are organized their backup power failed, too! This meant my online services were inaccessible for half a day. Of course, they did not bother with an apology or even keeping customers in the loop. Over the years we have been plagued with their incompetence to deal with DDOS or just plain stupid mistakes, which brought down the network. 99.99% uptime? You wish – I don’t’ think they even believe this themselves. I would have had better uptime by hosting from my laptop at home. The overall infrastructure and management UI is outdated and has not improved in years. The servers kept getting slower due to improper management of virtual clients. It's been nothing but downhill for years with Superb. It’s 2015 folks – there are plenty of other better opportunities out there. Google Cloud, Amazon EC2, or other competent vendors; they all come at a lower price and substantially better servers. Not even mentioning the ease to control your equipment. Don't waste your time and money on incompetent amateur clowns like Superb, there's nothing superb about them, find a real professional hosting company.

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Mary Landis ( mtlndis@y... ) review | -anonymous- ( -no email- ) review