Superb.net negative review #20712 by Mary Landis (mtlndis@y...)
Superb.net got a negative review on
711 Kapiolani Blvd. #975
Honolulu , HI 96813-5294 US
☎ Phone 808-544-0387
☎ Phone 206-438-5887
☎ Phone 571-282-6387
☎ Phone 888-354-6128
📧 marketing@s...Mary Landis ( mtlndis@y... )
Superb is not for the "little guy"
We were with Superb for 4 years. During the first 1.5-2 years things were OK. Then we started having issues - 3 bad disks, faulty power supplies, a few techs that seemed clueless. The end for us was on 12/30/11. Our hard drive failed and all data was lost. The back ups which were stored on the same machine but a separate disk were also corrupted. (In March 2012, 1 of our techs went to visit the datacenter and noticed the box had a faulty power supply.) After a month of back & forth with their tech people, we had a sever again but no data. We wound up going elsewhere and never using that server again. We forgot to cancel our contract until then sent us a bill in the beginning of July 2012. (Because I was on manual pay not automatic pay I got a bill). We canceled the service. Superb responded by sending us a note saying we would be billed up to August 3rd because we had to give them 30 days notice. On top of this I was getting a jillion notices everyday that if I didn't pay my bill they were going to cancel our server. I was coordinating with my tech people on our dispute of the bill when Superb charged my card WITHOUT authorization. When I called their billing department I was initially told I was on automatic pay. Well, if I was on automatic pay why wasn't the charge for the new year billed to my card at the end of the contract period (06/30/12)? The rep did a little research and told me I was on manual pay. She said a manager would have to get back to me. When no one got back to me within a few hours, I opened a support ticket. This was closed the next day without resolution. I opened another one and 4 days later someone got back to me. The manager that contacted me jerked me around for 2 days, leading me to believe they wanted to work thru my dispute. At the end of the 2 days he basically told me to pursue the fraud complaint with my bank.
I have already filed not only the complaint but a police report. It is both unethical and illegal to charge a credit card without authorization. While I wait for my bank to finish their investigation, I plan to tell my story to anyone and everyone who will listen. Superb may be a great company if you are a large corporation but if you are one of the little guys - they will offer you substandard equipment and clueless tech support. Add to that their illegal billing practices and you have a recipe for disaster.
We were with Superb for 4 years. During the first 1.5-2 years things were OK. Then we started having issues - 3 bad disks, faulty power supplies, a few techs that seemed clueless. The end for us was on 12/30/11. Our hard drive failed and all data was lost. The back ups which were stored on the same machine but a separate disk were also corrupted. (In March 2012, 1 of our techs went to visit the datacenter and noticed the box had a faulty power supply.) After a month of back & forth with their tech people, we had a sever again but no data. We wound up going elsewhere and never using that server again. We forgot to cancel our contract until then sent us a bill in the beginning of July 2012. (Because I was on manual pay not automatic pay I got a bill). We canceled the service. Superb responded by sending us a note saying we would be billed up to August 3rd because we had to give them 30 days notice. On top of this I was getting a jillion notices everyday that if I didn't pay my bill they were going to cancel our server. I was coordinating with my tech people on our dispute of the bill when Superb charged my card WITHOUT authorization. When I called their billing department I was initially told I was on automatic pay. Well, if I was on automatic pay why wasn't the charge for the new year billed to my card at the end of the contract period (06/30/12)? The rep did a little research and told me I was on manual pay. She said a manager would have to get back to me. When no one got back to me within a few hours, I opened a support ticket. This was closed the next day without resolution. I opened another one and 4 days later someone got back to me. The manager that contacted me jerked me around for 2 days, leading me to believe they wanted to work thru my dispute. At the end of the 2 days he basically told me to pursue the fraud complaint with my bank.
I have already filed not only the complaint but a police report. It is both unethical and illegal to charge a credit card without authorization. While I wait for my bank to finish their investigation, I plan to tell my story to anyone and everyone who will listen. Superb may be a great company if you are a large corporation but if you are one of the little guys - they will offer you substandard equipment and clueless tech support. Add to that their illegal billing practices and you have a recipe for disaster.
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