Superb.net negative review #20433 by Tom (tom@w...) on Jul 2012
Superb.net got a negative review on
711 Kapiolani Blvd. #975
Honolulu , HI 96813-5294 US
☎ Phone 808-544-0387
☎ Phone 206-438-5887
☎ Phone 571-282-6387
☎ Phone 888-354-6128
📧 marketing@s...Tom ( tom@w... )
Warning - Stay Away from Superb.net
I was a customer of superb.net for several years. They started out okay, but over the years, I had frequent problems with unreliable servers, email downtime, and sudden billing changes. After losing some of my own clients due to their unreliable service, I finally had enough and decided to move my business to another hosting company. I submitted a service cancellation request. Within days after submitting the cancellation, I was informed that they had "discovered" an error they made in billing over a year ago and they should have been charging us more for our account. Therefore, they decided to BACK-CHARGE us for over a year's worth of THEIR billing errors. We were never informed of this supposed increase in monthly charges - and now they were back-charging and telling us they wouldn't cancel our account until we paid for 14 months of charges. We tried to contact their billing, customer service, and tech support departments and could not get a response. Our support tickets, phone calls, and emails went unanswered. Now we received notice that they have sent us to collection. NOW they finally respond to our complaints only to inform us that they can't do anything because it's gone to collection. We even had someone at Superb tell us that they have lost other customers due to this billing back-charging issue. After some research online, it seems this type of shady billing practice and poor customer service is typical for Superb. There are A LOT of complaints, including an F rating with the BBB. I advise you to STAY AWAY from Superb.net!
I was a customer of superb.net for several years. They started out okay, but over the years, I had frequent problems with unreliable servers, email downtime, and sudden billing changes. After losing some of my own clients due to their unreliable service, I finally had enough and decided to move my business to another hosting company. I submitted a service cancellation request. Within days after submitting the cancellation, I was informed that they had "discovered" an error they made in billing over a year ago and they should have been charging us more for our account. Therefore, they decided to BACK-CHARGE us for over a year's worth of THEIR billing errors. We were never informed of this supposed increase in monthly charges - and now they were back-charging and telling us they wouldn't cancel our account until we paid for 14 months of charges. We tried to contact their billing, customer service, and tech support departments and could not get a response. Our support tickets, phone calls, and emails went unanswered. Now we received notice that they have sent us to collection. NOW they finally respond to our complaints only to inform us that they can't do anything because it's gone to collection. We even had someone at Superb tell us that they have lost other customers due to this billing back-charging issue. After some research online, it seems this type of shady billing practice and poor customer service is typical for Superb. There are A LOT of complaints, including an F rating with the BBB. I advise you to STAY AWAY from Superb.net!
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