Superb.net review #10620 by Jamie Jones (catflap-admins@b...) on 2010
Superb.net got a positive review on
711 Kapiolani Blvd. #975
Honolulu , HI 96813-5294 US
☎ Phone 808-544-0387
☎ Phone 206-438-5887
☎ Phone 571-282-6387
☎ Phone 888-354-6128
📧 marketing@s...Jamie Jones ( catflap-admins@b... )
I have a server with superb, and whilst I'm a technical person, I have made silly mistakes in the past requiring reboots or a bit of admin work.
They are always quick to respond to requests, and aren't anal when it comes to charging.
Reboot requests are free, but 'work on server' generally requires credits.
I recently made a typing mistake in /etc/fstab - on next reboot, machine didn't come up because of the error... I asked them to do a forced reboot, they did quickly.
When it didn't come up I asked the technician what the error was, and as soon as he mentioned fstab, I realized the mistake, and whilst technically 'work on server', because it was a relatively simple task, he fixed it without issue.
I've always had "more than I requested" info. and help with any support tickets, and have even used a Kvm do so some work on the machine, which was invaluable, and an option not available at my last hosting company.
Overall, I've had no issues with reliability of the service in the almost 3 years I've been with them.
I promise I'm not related to them or getting paid for this or anything, but I think good service needs to be rewarded...
You always get the impression that their staffs aren’t just "doing their job", but sincerely they want to help.
They are always quick to respond to requests, and aren't anal when it comes to charging.
Reboot requests are free, but 'work on server' generally requires credits.
I recently made a typing mistake in /etc/fstab - on next reboot, machine didn't come up because of the error... I asked them to do a forced reboot, they did quickly.
When it didn't come up I asked the technician what the error was, and as soon as he mentioned fstab, I realized the mistake, and whilst technically 'work on server', because it was a relatively simple task, he fixed it without issue.
I've always had "more than I requested" info. and help with any support tickets, and have even used a Kvm do so some work on the machine, which was invaluable, and an option not available at my last hosting company.
Overall, I've had no issues with reliability of the service in the almost 3 years I've been with them.
I promise I'm not related to them or getting paid for this or anything, but I think good service needs to be rewarded...
You always get the impression that their staffs aren’t just "doing their job", but sincerely they want to help.
59 out of 61 users found this review to be helpful!