StartLogic negative review #695 by Aaron Slater (slateaa@y...)
StartLogic got a negative review on
StartLogic
startlogic.com is inactive, but is redirected to web.com
10 Corporate Drive, Suite #300
Burlington , MA MA 01803 US
☎ Phone +1 800 725 8064
📧 sales@s...startlogic.com is inactive, but is redirected to web.com
Aaron Slater ( slateaa@y... )
These people are about as smart as a door knob. They are rude without cause and act like they are mad if you ask them to look into anything that is not obvious. We have paid startlogic to setup our reverse dns and they refuse to support their own work. We have clients that we can’t email and they can’t email us. We can’t send out any promotion flyers because if you want to send an email out to more than two people it just stays in the queue for 7 days. You have no notification that an email did not make it to it’s destination until it is 7 days old. I have had a ticket open for 9 days now and have talked to three different techs about the problem. Each one has told me that nothing is in the queue when some emails have been in it for more than 6 days. I just got off the phone with the 4th person I have dealt with on this problem and her attitude has got me on the boarder of going Postal. I have remained calm through the whole process because showing any negativity will only cause them to ignore your problem indefinitely. She informed me that the techs have addressed this issue and have emailed me on three separate occasions. I then informed her that these emails, like the others, did not make it to me. She said that she will update the notes and send it to administrator. She then said they will email me the results when they have time to. I then asked her to have them call me because the emails are not getting to me. She said that that is not their policy and asked for an external email address.
This is not the first time these kind of problems have happened with Startlogic. I have not been with this company a year yet and don’t expect to stay much longer. The 99% up time is a lie that they don’t back at all. The first two weeks of service had us down three times. One of those times lasted more than half a day.
I just want to crawl up into the fetal position under my desk every time one of my users has an email issue.
This is not the first time these kind of problems have happened with Startlogic. I have not been with this company a year yet and don’t expect to stay much longer. The 99% up time is a lie that they don’t back at all. The first two weeks of service had us down three times. One of those times lasted more than half a day.
I just want to crawl up into the fetal position under my desk every time one of my users has an email issue.
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