StartLogic negative review #453 by Zander Teller (zander@z...)
StartLogic got a negative review on
StartLogic
startlogic.com is inactive, but is redirected to web.com
10 Corporate Drive, Suite #300
Burlington , MA MA 01803 US
☎ Phone +1 800 725 8064
📧 sales@s...startlogic.com is inactive, but is redirected to web.com
Zander Teller ( zander@z... )
In June 2005, I paid in advance for a year of web hosting with StartLogic ("Prologic" plan), then cancelled my account after 3 months (September 2005) due to complete indifference on their part to a serious problem with their email hosting (involving, as far as I could tell, a spam filter somewhere deleting various sent or received messages with no warning or error messages of any kind.) I asked for a refund of charges I paid in June 2005, not really expecting to receive one. (I moved my domain to thehostcompany.com, which so far has treated me well.)
The real problem with StartLogic came later, however. In May 2006, I received the first of several email renewal notices, stating that my credit card would be charged for another year of service on 6/2/06. After several frustrating rounds of emails and phone calls with StartLogic, I learned that my account was never closed. The renewal charge appeared on my credit-card statement, and I of course disputed it with my credit-card company. On 6/12/06, I finally received verbal assurance from StartLogic, over the phone, that my account had finally been closed and my credit-card information removed from their system. I asked for written confirmation of both of those facts, which I am currently awaiting.
Assuming my credit-card company agrees to reject the recent charge (which seems likely), the only real damage is a significant waste of my time. I'm posting my comments here for the benefit of others who may experience problems (or, ideally, avoid experiencing problems) with StartLogic in the future.
The real problem with StartLogic came later, however. In May 2006, I received the first of several email renewal notices, stating that my credit card would be charged for another year of service on 6/2/06. After several frustrating rounds of emails and phone calls with StartLogic, I learned that my account was never closed. The renewal charge appeared on my credit-card statement, and I of course disputed it with my credit-card company. On 6/12/06, I finally received verbal assurance from StartLogic, over the phone, that my account had finally been closed and my credit-card information removed from their system. I asked for written confirmation of both of those facts, which I am currently awaiting.
Assuming my credit-card company agrees to reject the recent charge (which seems likely), the only real damage is a significant waste of my time. I'm posting my comments here for the benefit of others who may experience problems (or, ideally, avoid experiencing problems) with StartLogic in the future.
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